International Voice Process Job Vacancies in Mansarovar

Key Responsibilities* Outbound Client Outreach: Reach out to potential clients in the UK, introduce our services, and explore new business opportunities.* Lead Generation & Qualification: Actively listen to client needs, identify opportunities, and qualify leads aligned with our offerings.* CRM Management: Keep client records organized in our CRM for efficient follow-ups and relationship-building.* Relationship Nurturing: Build and maintain strong connections with clients, moving leads through the sales pipeline.* Strategic Collaboration: Partner with sales and marketing teams to design and execute effective lead generation strategies.* Market Insight & Industry Awareness: Stay informed about industry trends to position our services effectively.Qualifications* Language Proficiency: Strong communication skills in English, with training provided to develop a UK and AUS accent.* Experience: Open to freshers; experience in a similar role is a plus.* Education : Graduates or students pursuing their degree are encouraged to apply.* Location: Preferably from Mansarovar or nearby areas.* Skills: Adaptable, client-focused, with a passion for learning and professional growth.

We are hiring for teleprformance international bpo customer support executiveNeed only fluent with excellent communication skills in EnglishPan India candidate can be applyAge criteria is 35Out of rajsthan candidate for the relocation bonus 15 days accommodation 700 ticket chargesRotational shiftsMale female both can apply

Key Responsibilities* Outbound Client Outreach: Reach out to potential clients in the UK, introduce our services, and explore new business opportunities.* Lead Generation & Qualification: Actively listen to client needs, identify opportunities, and qualify leads aligned with our offerings.* CRM Management: Keep client records organized in our CRM for efficient follow-ups and relationship-building.* Relationship Nurturing: Build and maintain strong connections with clients, moving leads through the sales pipeline.* Strategic Collaboration: Partner with sales and marketing teams to design and execute effective lead generation strategies.* Market Insight & Industry Awareness: Stay informed about industry trends to position our services effectively.Qualifications* Language Proficiency: Strong communication skills in English, with training provided to develop a UK and AUS accent.* Experience: Open to freshers; experience in a similar role is a plus.* Education : Graduates or students pursuing their degree are encouraged to apply.* Location: Preferably from Mansarovar or nearby areas.* Skills: Adaptable, client-focused, with a passion for learning and professional growth.

Key Responsibilities:1. Answer incoming calls from international customers: You will be responsible for handling incoming calls from customers located in different countries, addressing their queries and concerns.2. Provide excellent customer service: Ensure high-quality customer service by actively listening to customers, understanding their needs, and providing appropriate solutions.3. Resolve customer issues: Identify and resolve customer complaints in a timely and efficient manner to ensure customer satisfaction and retention.4. Upsell products or services: Utilize sales techniques to promote additional products or services to customers during interactions.5. Maintain accurate records: Record customer interactions, transactions, inquiries, and complaints accurately for future reference and analysis.Required Skills and Expectations:1. Good communication skills: Ability to effectively communicate with customers in a clear and professional manner.2. Customer management: Strong customer service skills with the ability to handle difficult customers and resolve issues effectively.3. Active listening: Ability to listen attentively to customers and understand their needs to provide appropriate solutions.4. Problem-solving skills: Ability to identify customer issues, analyze problems, and develop solutions efficiently.5. Team player: Willingness to collaborate with team members to deliver exceptional customer service and achieve team goals.

Job descriptionWe are hiring International Voice Process Executives for a leading global BPO in Jaipur. The role involves handling inbound and outbound customer calls for international clients, providing prompt and accurate resolutions while maintaining high service standards.Key Responsibilities- Handle international customer calls (inbound/outbound) and provide accurate information and resolutions.- Understand customer queries, identify issues, and offer appropriate solutions with a customer-first approach.- Maintain call quality standards, AHT, and other performance metrics as defined by the process.- Accurately document call outcomes and update internal systems in real time.- Collaborate with team leaders and quality teams to continuously improve customer experience.Required Skills & Experience- Minimum 6 months of experience in an international voice process (customer service / technical support / sales).- Excellent English communication skills (spoken and written) with neutral/understandable accent.- Strong listening skills, empathy, and ability to handle irate or difficult customers professionally.- Basic computer proficiency and ability to work with CRM tools and MS Office.- Willingness to work in rotational shifts and fast-paced BPO environment.Work Schedule & Shift Details- 5.5 days working per week (rotational weekly offs).- Rotational shifts, including night shifts (minimum 180 nights in a year).- For female employees working in late-night/odd-hour shifts, one-way cab facility is provided from office to home.Desired Profile- Graduate / Undergraduate with relevant international BPO experience.- Comfortable with rotational shifts, night shifts, and working on weekends as per process requirements.- Immediate joiners or short notice period preferred.Role: Customer ServiceIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationUG: Graduation Not Required

Customer Service Executive (International Voice) - MNC5 days workingSalary up to 40KLucrative IncentivesCab FacilityFresher/Experienced can ApplyContact for more details -location- Jaipur & GurgaonHimanshu - 9521247651Role: Customer ServiceIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationGraduation Required

Perks :- 14 days accommodation will be given with tickets & relocation bonus.Freshers & experience all can apply.Responsibilities and DutiesProvide customer support via phone calls for international customers, in multiple languages.Troubleshoot customer queries and requests.Manage customer expectations and ensure customer satisfaction.Document customer interactions for review and follow-up.Utilize computing and technical expertise to respond to customer inquiries.Regularly review customer feedback and take measures to improve customer service.Inform customers on the steps to follow to exploit services of the company.Job BriefHandle customers problems, enquires, and complaints in a professional and timely manner.Provide support to customers in multiple languages via phone, email, or chat.Recognize and refer potential complaints that require support from supervisors.Ensure that customer queries are addressed in a timely and accurate manner.Regularly update customer database with accurate information.Requirements and SkillsStrong ability to communicate in multiple languages.Excellent problem-solving and customer service skills.Good working knowledge of computers and telephone systems.Patience with customers and ability to handle tough situations.Ability to work in shifts including nights, weekends, and holidays.

Job Description: Customer Care Executive (Jaipur, India)Location: Jaipur, IndiaPosition: Customer Care ExecutiveJob Type: Full-timeSalary Range: INR 15,000 to 33,000 per monthShift: Rotational (24/7 support)Experience Level: 0-2 years (Freshers and experienced candidates both eligible)Industry: BPO/Call CenterJob Summary:As a Customer Care Executive , you will be responsible for delivering exceptional customer service to our clients. You will handle inbound and outbound calls, responding to customer inquiries, resolving complaints, and providing accurate information. The role requires proficiency in English, excellent communication skills, and prior experience in the BPO sector is preferred.Responsibilities:-Handle incoming customer calls, emails, and chats promptly and professionally.-Provide excellent customer service by understanding and addressing customer needs, inquiries, and complaints.-Accurately log customer interactions and details of inquiries, comments, and complaints into the system.-Identify and escalate priority issues to the appropriate department or team member.-Research and resolve customer problems, which may involve collaborating with other departments or teams.-Follow up with customers to ensure satisfaction, address any outstanding issues, and provide additional information as needed.-Maintain a comprehensive knowledge base of products, services, and company policies to effectively address customer inquiries.-Meet or exceed individual and team targets, such as response time, call quality, and customer satisfaction ratings.-Stay updated on industry trends, customer care best practices, and product/service updates.Requirements-0-2 years of experience in international voice process.-12th/graduate can apply-English proficiency is must.-prior experience in BPO sector.-Comfortable in Rotational shift.-Good fluency in English is must.