Array ( [0] => helpdesk [1] => malad-west-mumbai ) Helpdesk Jobs in Malad West,Helpdesk Job Vacancies in Malad West Maharashtra

Helpdesk Job Vacancies in Malad West

Technical Support Executive

Quick Recruitments

  • 1 - 2 yrs
  • 2.3 Lac/Yr
  • Malad West Mumbai
Technical Support Customer Care Customer Support Customer Service Technical Consultant Technical Helpdesk Customer Support Specialist Client Relationship Customer Relationship
Job Openings for 100 Technical support executive Jobs with minimum 1 Year Experience in Malad West Mumbai having Educational qualification of : Higher Secondary with Good knowledge in Technical Support etc.
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IT Helpdesk Coordinator - Ghatkopar Mumbai

PROBOX

  • 1 - 3 yrs
  • Ghatkopar Mumbai
MS-excel MS Office Microsoft Word
Job Summary:We are seeking a proactive and detail-oriented IT Coordinator to support our organizations technology operations. The IT Coordinator will oversee IT-related activities, manage support requests, coordinate with vendors, and assist in the implementation of IT systems and policies. This role is vital in ensuring the smooth functioning of our hardware, software, and network systems.Key Responsibilities: Coordinate day-to-day IT operations, including hardware, software, network, and system administration. Collaborate with IT vendors and service providers to ensure timely support and maintenance. Coordinate with engineers on a daily basis for the timely call closure. Ensure that calls are closed within the SLA. Preparation of Calls reports & daily dashboard. Preparation of Vouchers for the payment of the vendor engineers.Qualifications: Bachelors degree in any field. Experience of around 0-2 years Proven experience in IT coordination, system administration, or IT support roles. Familiarity with hardware/software procurement and vendor management. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively.
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IT Helpdesk Engineer

Super Skills Manpower Solutions and Services

  • 1 - 2 yrs
  • 3.3 Lac/Yr
  • Mumbai
Desktop Support Laptop Support Desktop Engineer Laptop Engineer Printer Engineer CCTV Installation
Provide first-line technical support to end-users (both store and corporate staff) for hardware, software, and network-related issues, including desktops, laptops, printers, NVRs, and CCTV systems. Diagnose and resolve technical problems efficiently, ensuring minimal downtime. Troubleshoot and resolve network connectivity issues and assist with network installations and upgrades. Configure and maintain Wi-Fi networks across store and office locations. Collaborate with external vendors to escalate technical issues and ensure prompt resolutions. Track and manage inventory of IT hardware and software assets, including RFID scanners and thermal printers. Knowledge of RFID Configuration, Thermal & TSC Barcode printer Configuration Ensure the proper maintenance of all IT equipment, both hardware and software, across the organization. Provide on-call support and work during non-standard hours as needed to resolve critical issues. Act as a team player, collaborating effectively with the Head Office IT team to ensure seamless operations and resolve technical issues.Ready to work Night Shift Sometime not Always
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IT Helpdesk Executive

I Vision HR Solution

  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Mumbai
SLA Timelines Maintain Engineer Attendance Leaves and Shift Adjustments.
Handle IT support calls and maintain SLA timelines. Log and track incidents until closure. Coordinate with engineers for issue resolution. Manage scheduled maintenance activities. Maintain engineer attendance, leaves, and shift adjustmentsFEEL FREE TO CALL AT 9930693000
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IT Helpdesk Coordinator (female)

SPRV INFOSYS

  • 1 - 3 yrs
  • Mumbai
Proficiency in English IT Helpdesk Coordinator
Job Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :1. Act as the single point of contact for customer support and incident requests.2. Coordinate with Customers, Engineers, and Vendors via Calls and E-mails.3. Route tasks, jobs, requests, and incidents to the appropriate engineers and vendors based on the nature of the calls.4. Provide continuous updates to customers regarding the status of requests and incidents, over calls and emails, until resolution.5. Maintain accurate records of all tasks, jobs, requests, and incidents in MS Excel.6. Follow the Escalation Matrix as required, depending on the status of tasks or incidents.7. Prepare Daily, Weekly, and Monthly MIS Reports.Education & Experience :1. Academic Qualification : Any Graduate2. Experience Required : Minimum 6 months to 2 years3. Communication Skills : Proficient in English (Written & Verbal), and able to communicate in Hindi and Marathi.4. Salary Offered : upto 3Lacs/Annum5. Joining : 30 DaysImportant Note : Only experienced candidates (6 months to 2 years in Call Coordination, Service Desk, and Vendor Management) are encouraged to apply.Interested candidates are invited to share their updated CV at hr@sprvinfosys.com
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Opening For IT Helpdesk Executive (Female Candidates Only)

Aforeserve Ltd

  • 2 - 3 yrs
  • 3.5 Lac/Yr
  • Mumbai
IT Helpdesk Remote Support
Ticketing Systems:Experience with tools like ServiceNow, JIRA, Zendesk, or ManageEngine for logging and tracking issues.Familiarity with ITIL concepts like Incident, Change, and Problem Management.Soft SkillsCommunication Skills:Clear and concise communication with end users.Ability to explain technical issues to non-technical users.Customer Service:Empathy and patience while handling user complaints.Maintaining a customer-first approach to resolving issues.Problem-Solving:Analyzing issues logically and providing effective solutions.Ability to handle and prioritize multiple tasks.Time Management:Managing time effectively to resolve issues within defined SLAs.Prioritizing critical tasks during high-pressure situations.Team Collaboration:Working effectively with IT teams and escalating issues when necessary.Sharing knowledge with peers for continuous improvement.Tools and PlatformsTicketing and Monitoring:ServiceNow, JIRA, Zendesk, SolarWinds.Remote Support:TeamViewer, AnyDesk, Remote Desktop, LogMeIn.Communication Tools:Microsoft Teams, Slack, Zoom.Basic Monitoring Tools:Tools for hardware health, network activity, and log analysis.Additional SkillsAdaptability:Learning new tools and technologies quickly.Attention to Detail:Identifying root causes and preventing repeat issues.Documentation:Maintaining detailed records of issues and solutions in a knowledge base.Training and Guidance:Assisting users in understanding systems and software.
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IT Helpdesk & Vendor Management

Inwinteck Pvt. Ltd.

  • 1 - 2 yrs
  • 2.5 Lac/Yr
  • Female
  • Thane
SLA Management Ticketing Tools Vendor Management SLA IT Helpdesk
Soft skills/experience Working knowledge of Microsoft Word and Excel. A clear and professional telephone manner. Good written and oral communication Good co-ordination skill Respond quickly and efficiently to incoming telephone and email in line with client service levels Move In -Move Out management and Vendor Management. Tracking the customer's quires until it got rectified. Following engineer for closure Communicating with clients and customers about their experience with our service. Identifying vendors providing man power support for our business callsTechnical & Vendor management Desired skills/experience Should have understanding of ticketing tools & SLA.SLA management.Hands on experience of help desk management. Co - ordination with field team , Vendors and Client for Issue resolution.Enrolling and certifying engineers as per clients requirementMaintaining database as per contractual agreement with Engineers/ VendorsMonitoring and updating the performance of the vendor Regular reviews for charges, certification and availability for on call support Support to our help desk team for immediate availability of resource in the required locationCoordinating with vendor and our help desk team for service to the clientQualification: GraduationExperience: 1-2 years of Experience in finding resource globally to service our client as per SLA in IT hardware support . Should have at least 2 years experience in Helpdesk dispatch module and vendor managementGender: FemaleShift: One for day and one for night
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Looking For IT Helpdesk Executive

General Technologies

  • 1 - 2 yrs
  • 1.8 Lac/Yr
  • Female
  • 121964
Computer Hardware Engineer IT Helpdesk
Job Openings for 1 IT Helpdesk Executive Job with minimum 1 Year Experience in Kurla West, Mumbai, Computer Hardware Engineer, having Educational qualification of Higher Secondary, Other Bachelor Degree with Good knowledge in Computer Hardware Engineer etc.
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Jobs by Popular Location

IT Helpdesk Executive

Hirehut Technologies

IT Helpdesk Technical Helpdesk IT Service Desk IT Support LAN WAN-Wide Area Network Installation Technician Work From Home Walk in
Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English
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