IT helpdesk jobs in Thane - Inwinteck Pvt. Ltd.
Working knowledge of Microsoft Word and Excel.
A clear and professional telephone manner.
Good written and oral communication
Good co-ordination skill
Respond quickly and efficiently to incoming telephone and email in line with client service levels
Move In -Move Out management and Vendor Management.
Tracking the customer's quires until it got rectified.
Following engineer for closure
Communicating with clients and customers about their experience with our service.
Identifying vendors providing man power support for our business calls
Technical & Vendor management Desired skills/experience
Should have understanding of ticketing tools & SLA.
Hands on experience of help desk management.
Co - ordination with field team , Vendors and Client for Issue resolution.
Enrolling and certifying engineers as per clients requirement
Maintaining database as per contractual agreement with Engineers/ Vendors
Monitoring and updating the performance of the vendor
Regular reviews for charges, certification and availability for on call support
Support to our help desk team for immediate availability of resource in the required location
Coordinating with vendor and our help desk team for service to the client
1-2 years of Experience in finding resource globally to service our client as per SLA in IT hardware support .
Should have at least 2 years experience in Helpdesk dispatch module and vendor management
Shift: One for day and one for night
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