Opening For IT Helpdesk Executive (Female Candidates Only)

Aforeserve Ltd

ticketing systems:

experience with tools like servicenow, jira, zendesk, or manageengine for logging and tracking issues.

familiarity with itil concepts like incident, change, and problem management.

soft skills

communication skills:

clear and concise communication with end users.

ability to explain technical issues to non-technical users.

customer service:

empathy and patience while handling user complaints.

maintaining a customer-first approach to resolving issues.

problem-solving:

analyzing issues logically and providing effective solutions.

ability to handle and prioritize multiple tasks.

time management:

managing time effectively to resolve issues within defined slas.

prioritizing critical tasks during high-pressure situations.

team collaboration:

working effectively with it teams and escalating issues when necessary.

sharing knowledge with peers for continuous improvement.

tools and platforms

ticketing and monitoring:

servicenow, jira, zendesk, solarwinds.

remote support:

teamviewer, anydesk, remote desktop, logmein.

communication tools:

microsoft teams, slack, zoom.

basic monitoring tools:

tools for hardware health, network activity, and log analysis.

additional skills

adaptability:

learning new tools and technologies quickly.

attention to detail:

identifying root causes and preventing repeat issues.

documentation:

maintaining detailed records of issues and solutions in a knowledge base.

training and guidance:

assisting users in understanding systems and software.

• Experience

  2 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.Com

• Role

  IT Helpdesk Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Office