Ensuring and providing flawless, upscale, professional, and high-class guest service experiences Analyzing customer feedback and providing strategic direction to continuously improve overall rating Responding to guests' needs and anticipating their unstated ones Achieve departmental revenue and profitability targets Compliance with brand standards, corporate guidelines, and standard operating procedures as defined by the organization Achieve targeted scores for guest satisfaction and employee satisfaction for the assigned area within the department Assist in staffing and recruitment for the assigned area within Food and Beverage department Responsible for generating incremental revenues through up-selling, promotions, and other techniques Interact with guests and handle guest complaints He/she is involved in imparting On Job Training in the assigned areas of the department Ensure adherence to policies & guidelines in the assigned area