• ensuring and providing flawless, upscale, professional, and high-class guest service experiences
• analyzing customer feedback and providing strategic direction to continuously improve overall rating
• responding to guests' needs and anticipating their unstated ones
• achieve departmental revenue and profitability targets
• compliance with brand standards, corporate guidelines, and standard operating procedures as defined by the organization
• achieve targeted scores for guest satisfaction and employee satisfaction for the assigned area within the department
• assist in staffing and recruitment for the assigned area within food and beverage department
• responsible for generating incremental revenues through up-selling, promotions, and other techniques
• interact with guests and handle guest complaints
• he/she is involved in imparting on job training in the assigned areas of the department
• ensure adherence to policies & guidelines in the assigned area