Software Services Female Jobs in Delhi NCR

Overview: A Software Consultant provides expert advice and guidance to businesses on softwaresolutions, helping them identify, implement, and optimize software to meet their specific needs andbusiness goalsJob Description Providing software training to clients. The individual is expected to lead the implementation life cycle, starting with ERP/CRM Kick-off,Business Requirement Gathering, Solution and Designing, User Acceptance Testing, and Project Hand-Off. Proposing simple and effective solutions. Attending customer meetings and communicating with the customer to understand their usecase/requirements. Prioritize the work to meet the implementation deadline. Maintain a healthy relationship with clients Driving project implementations through both project, business & technical skills as applicable. Identify and Own Project roadblocks, conduct and coordinate for solution sessions to removeproject hurdles, within the project schedule. Ensuring customer satisfaction and managing customer escalation within minimal disruption. Need to travel for ERP/CRM implementation across Delhi NCR whenever required.Qualification and Skill Requirements: B.Tech/ B.CA technical background and minimum 50% marks in Graduation & Post Graduation. Faster learning ability Strong verbal and written communication Excellent phone and presentation skills. Proficiency in Microsoft Office Good problem-solving skills.

Key Responsibilities:1. Customer Assistance:o Provide support to clients via phone, email, and live chat.o Respond to inquiries related to accounting software, financialstatements, billing, and other accounting-related matters.o Assist clients with troubleshooting and resolving issues promptly.2. Issue Resolution:o Identify, investigate, and resolve customer issues in a timely manner.o Escalate complex issues to higher-level support or specializeddepartments when necessary.o Follow up with clients to ensure their issues are fully resolved andthey are satisfied with the service provided.3. Product Knowledge:o Maintain a thorough understanding of the companys accountingproducts and services.o Stay updated with new features, updates, and changes in accountingregulations.o Educate clients on how to use accounting software and otherfinancial tools effectively.4. Customer Relationship Management:o Build and maintain strong relationships with clients by providingexceptional customer service.o Keep accurate records of customer interactions, issues, andresolutions in the CRM system.o Gather customer feedback and provide suggestions for productimprovements.5. Training and Support:o Conduct training sessions for clients on how to use accountingsoftware and understand financial reports.o Create and update user manuals, FAQs, and other supportdocumentation.o Assist in onboarding new clients and setting up their accountingsystems.6. Team Collaboration:o Work closely with other departments, including accounting, sales,and technical support, to ensure cohesive service delivery.o Participate in team meetings and contribute to the continuousimprovement of customer support processes.Qualifications and Skills: Education:o Bachelors degree in Accounting, Finance, Business Administration,or a related field. Experience:o Previous experience of 2-3 years in customer support or a relatedfield, preferably within the accounting or financial services industry.o Must have Experience with accounting softwares (e.g., QuickBooks,Xero, Capium, Sage) Skills:o Strong understanding of accounting principles and financialstatements.o Excellent communication and interpersonal skills.o Proficiency in using customer support software and CRM systems.o Problem-solving skills and the ability to work under pressure.o Attention to detail and accuracy in handling financial information.Personal Attributes: Professionalism: Demonstrates a high level of professionalism and ethicalstandards. Client-Focused: Committed to providing excellent service and buildingstrong client relationships. Patience: Ability to remain patient and calm while addressing client issuesand concerns. Proactive: Takes initiative to identify and address potential issues beforethey escalate. Team Player: Works well in a team environment and collaborates effectivelywith colleagues.

Skills and Qualifications good Communication Skillsstrong Organizational Skillsability to Multitaskproficiency in Computers and Software Programscustomer- Centric Viewexperience with Crm Systemsknowledge of Sales Processes and Products

Good environment and good opportunity for candidates