Customer Support Executive For UK Based Company,5- Days Working

Capital Placement Services

Key Responsibilities:

1. Customer Assistance:

o Provide support to clients via phone, email, and live chat.

o Respond to inquiries related to accounting software, financial

statements, billing, and other accounting-related matters.

o Assist clients with troubleshooting and resolving issues promptly.

2. Issue Resolution:

o Identify, investigate, and resolve customer issues in a timely manner.

o Escalate complex issues to higher-level support or specialized

departments when necessary.

o Follow up with clients to ensure their issues are fully resolved and

they are satisfied with the service provided.

3. Product Knowledge:

o Maintain a thorough understanding of the company’s accounting

products and services.

o Stay updated with new features, updates, and changes in accounting

regulations.

o Educate clients on how to use accounting software and other

financial tools effectively.

4. Customer Relationship Management:

o Build and maintain strong relationships with clients by providing

exceptional customer service.

o Keep accurate records of customer interactions, issues, and

resolutions in the CRM system.

o Gather customer feedback and provide suggestions for product

improvements.

5. Training and Support:

o Conduct training sessions for clients on how to use accounting

software and understand financial reports.

o Create and update user manuals, FAQs, and other support

documentation.

o Assist in onboarding new clients and setting up their accounting

systems.

6. Team Collaboration:

o Work closely with other departments, including accounting, sales,

and technical support, to ensure cohesive service delivery.

o Participate in team meetings and contribute to the continuous

improvement of customer support processes.

Qualifications and Skills:

• Education:

o Bachelor’s degree in Accounting, Finance, Business Administration,

or a related field.

• Experience:

o Previous experience of 2-3 years in customer support or a related

field, preferably within the accounting or financial services industry.

o Must have Experience with accounting softwares (., QuickBooks,

Xero, Capium, Sage)

• Skills:

o Strong understanding of accounting principles and financial

statements.

o Excellent communication and interpersonal skills.

o Proficiency in using customer support software and CRM systems.

o Problem-solving skills and the ability to work under pressure.

o Attention to detail and accuracy in handling financial information.

Personal Attributes:

• Professionalism: Demonstrates a high level of professionalism and ethical

standards.

• Client-Focused: Committed to providing excellent service and building

strong client relationships.

• Patience: Ability to remain patient and calm while addressing client issues

and concerns.

• Proactive: Takes initiative to identify and address potential issues before

they escalate.

• Team Player: Works well in a team environment and collaborates effectively

with colleagues.

• Experience

  1 - 7 Years

• No. of Openings

  1

• Education

  M.B.A/PGDM

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Home