Customer Support Executive For UK Based Company,5- Days Working

Capital Placement Services

key responsibilities:

1. customer assistance:

o provide support to clients via phone, email, and live chat.

o respond to inquiries related to accounting software, financial

statements, billing, and other accounting-related matters.

o assist clients with troubleshooting and resolving issues promptly.

2. issue resolution:

o identify, investigate, and resolve customer issues in a timely manner.

o escalate complex issues to higher-level support or specialized

departments when necessary.

o follow up with clients to ensure their issues are fully resolved and

they are satisfied with the service provided.

3. product knowledge:

o maintain a thorough understanding of the company’s accounting

products and services.

o stay updated with new features, updates, and changes in accounting

regulations.

o educate clients on how to use accounting software and other

financial tools effectively.

4. customer relationship management:

o build and maintain strong relationships with clients by providing

exceptional customer service.

o keep accurate records of customer interactions, issues, and

resolutions in the crm system.

o gather customer feedback and provide suggestions for product

improvements.

5. training and support:

o conduct training sessions for clients on how to use accounting

software and understand financial reports.

o create and update user manuals, faqs, and other support

documentation.

o assist in onboarding new clients and setting up their accounting

systems.

6. team collaboration:

o work closely with other departments, including accounting, sales,

and technical support, to ensure cohesive service delivery.

o participate in team meetings and contribute to the continuous

improvement of customer support processes.

qualifications and skills:

• education:

o bachelor’s degree in accounting, finance, business administration,

or a related field.

• experience:

o previous experience of 2-3 years in customer support or a related

field, preferably within the accounting or financial services industry.

o must have experience with accounting softwares (., quickbooks,

xero, capium, sage)

• skills:

o strong understanding of accounting principles and financial

statements.

o excellent communication and interpersonal skills.

o proficiency in using customer support software and crm systems.

o problem-solving skills and the ability to work under pressure.

o attention to detail and accuracy in handling financial information.

personal attributes:

• professionalism: demonstrates a high level of professionalism and ethical

standards.

• client-focused: committed to providing excellent service and building

strong client relationships.

• patience: ability to remain patient and calm while addressing client issues

and concerns.

• proactive: takes initiative to identify and address potential issues before

they escalate.

• team player: works well in a team environment and collaborates effectively

with colleagues.

• Experience

  1 - 7 Years

• No. of Openings

  1

• Education

  M.B.A/PGDM

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Home