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Customer Service Manager Female Jobs in Guwahati

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Front Office Executive (Female)

Lakshmi North East Solutions (LNES)

  • 2 - 5 yrs
  • 4.0 Lac/Yr
  • Guwahati
Customer Service Receptionist Activities Administrative Skills Coordination Skills Problem Solving Basic Computer Skills Front Desk Data Management Microsoft Office Presentable
Candidate should be well organized, smart and pleasing personality. The ideal candidate should be matured enough to handle the front office operations as well as courteous visitors and guests greeting. The position holds the following eligibility criteria: Required skills & criteria: Diploma or Graduate in any discipline Min 5 yrs of experience as receptionist/ front office executive Proficiency in basic computer applications (MS Word, Excel, email) Preference to be given to married female candidates.Job Responsibilities: Greet and welcome guests & visitors with courtesy and be professional at all times. Answer phone calls, record messages and direct inquiries to the concerned person/ authority. Maintain visitor log register, including details and purpose of the visit and the concerned authority whom to meet. Provide administrative and clerical support like photocopying, filing documents, drafting emails to vendors/clients, & dispatch documents, etc. to site and necessary site coordination post-dispatch. Track office supplies and place orders as and when required. Assist during conducting interviews and make necessary arrangements for the candidates to wait and sit comfortably in the lobby/ reception area. Maintain front desk discipline, cleanliness and office decorum. Coordinate with clients or vendors and schedule meetings with them, if necessary.
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Female - Hiring Customer Care Manager - Automobile Service - Guwahati,Assam

Global Prospects

  • 5 - 11 yrs
  • Guwahati
Customer Management Customer Relationship Customer Facilitator Customer Care Customer Service Customer Handling Customer Support Good Communication Skills
KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.
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Female - Customer Experience & Customer Manager (full Time)

Lakshmi North East Solutions (LNES)

  • 2 - 4 yrs
  • 3.5 Lac/Yr
  • Guwahati
Customer Experience Customer Feedback Customer Satisfaction Service Excellence Community Management Community Engagement Strategy
- Define, map and optimise the endtoend customer experience across all touch-points (in-store, online, events, membership clubs) for The Slow Draws cigar and saltmalt offerings.- Monitor key metrics (e.g., customer satisfaction, Net Promoter Score, repeat purchase rate) and use insights to drive improvements.- Develop and execute a community strategy: building a loyal, engaged community of cigar connoisseurs and saltmalt enthusiasts.- Foster both online (social media, forums, membership platforms) and offline (club events, tastings, brand gatherings) community experiences.- Curate and produce engaging content (stories of craft, tastings, lifestyle features, behind-the-scenes of production) aligned with the premium brand identity.- Organise and host community events (tastings, masterclasses, brand partner experiences) to reinforce brand loyalty and connect members with the brands ethos.- Serve as the voice of the customer/community internally capture feedback, sentiment, ideas from the community and share with product, operations, marketing teams.- Analyse community and customer data (behaviour, preferences, churn, engagement) to identify opportunities for improving product, experience, service or membership.- Ensure members/customers receive responsive, high-touch service befitting a premium brand: respond to queries, issues, feedback in a timely professional manner.- Develop and maintain relationships with high-value customers, influencers, brand ambassadors; manage recognition and loyalty programmes to reward them.- Work closely with sales/retail, product development, operations, marketing teams to ensure community and customer experience initiatives are integrated into overall business strategy.- Identify and execute strategic brand partnerships or collaborations (e.g., luxury lifestyle brands, premium spirit clubs, cigar lounges) that enhance The Slow Draws community offering.- Manage the community and customer-experience budget: planning events, content initiatives, ambassador programmes, community tools and platforms.- Maintain documentation of community strategy, campaign outcomes, membership metrics and feedback loops, enabling continuous optimisation.
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Receptionist Jobs For Freshers - Guwahati

Lakshmi North East Solutions (LNES)

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Female
  • Guwahati
Customer Service Front Desk Management Visitor Reception Administrative Support Customer Interaction Appointment Coordination Client Relations Document Management Communication Skills Office Organization Data Entry
- Greeting Visitors: Welcome and assist customers, clients, and visitors with a friendly and professional demeanor, ensuring they feel valued.- Directing Inquiries: Answer phone calls, emails, and online queries, directing them to the appropriate department or personnel.- Appointment Scheduling: Schedule appointments for test drives, service bookings, and meetings with sales or service personnel.- Document Management: Maintain and organize paperwork, customer records, and important documents, ensuring they are accurate and up-to-date.- Sales Coordination: Assist the sales team by providing initial information to customers about available vehicles, promotions, and services.- Promotional Material Distribution: Distribute brochures, catalogs, and other marketing materials to customers and visitors.- Reception Area Management: Maintain a clean, organized, and professional reception area, ensuring it reflects the companys brand and reputation.- Waiting Area Assistance: Ensure that customers and visitors in the waiting area are comfortable and attended to, offering refreshments or information as necessary.- Internal Communication: Communicate effectively with different departments (Sales, Service, Spare Parts, Finance, etc.) to relay information and ensure smooth operations.- Handling Inquiries: Respond to customer inquiries about automobile models, service packages, and dealership services, ensuring accurate and up-to-date information is provided.- Invoice Management: Assist with the preparation of invoices, receipts, and payment tracking for vehicle purchases or service bills.- Brand Ambassador: Act as a brand ambassador, showcasing the companys products and services to customers and visitors with enthusiasm and professionalism.- Support for Test Drives: Assist with the logistics and coordination of test drives, ensuring the customer experience is seamless and positive.
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Hiring For B.A/B.B.A Freshers - Telecaller

Lakshmi North East Solutions (LNES)

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Female
  • Guwahati
Telecalling Executive Customer Service Follow Up Communication Client Relationship Persuasive Communication Client Interaction Appointment Booking Sales Reporting Database Management Complaint Resolution Order Processing Sales Target Achievement Customer Retention
- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.- Generate leads by reaching out to potential customers, including past clients and new prospects.- Build and maintain long-term relationships with customers to foster brand loyalty.- Update and maintain customer databases with accurate information for future communications.- Stay updated on the latest product lines, pricing, and features to accurately inform customers.- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.- Process customer orders and payments over the phone, ensuring all details are accurately recorded.- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.- Gather and record customer feedback to help improve services and products.- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.- Ensure that all customer interactions and sales are in compliance with the companys policies and regulations.- Handle customer complaints professionally and effectively, working to resolve issues promptly.- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.
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