CRM Female Jobs in Raipur

Key Responsibilities:Manage and follow up on all client leads after order placement.Handle service from order confirmation to payment collection.Resolve client queries, complaints, and provide timely support.Maintain good client relations and collect genuine feedback.Coordinate with sales, dispatch, and accounts teams for smooth workflow.Share product details and assist clients confidently with suitable options.Requirements:Bachelors degree in Commerce, Business, Marketing, or related field.Excellent communication and client-handling skills.Polite, proactive, and responsible personality.Should reside within 30 - 45 minutes from the showroom.Prior experience in CRM, client servicing, or showroom operations preferred.Female candidates are preferred

Develop and maintain strong, long lasting relationships with key clients.Act as the main point of contact for clients, addressing their needs, questions, and concerns.Understand client objectives and work closely with internal teams to develop solutions that align with their goals.Conduct regular client meetings to review progress, gather feedback, and present new opportunities.Provide guidance and support to clients on product or service utilization to maximize their value.Resolve client issues promptly by coordinating with relevant departments and ensuring client satisfaction.Identify opportunities for upselling and cross selling additional products or services.Collaborate with the sales and account management teams to onboard new clients and ensure a smooth transition.Prepare and present client performance reports, highlighting key metrics and areas for improvement.Track client interactions, document feedback, and ensure all client data is updated in CRM systems.Maintain knowledge of industry trends and best practices to enhance the client relationship experience.

CRM (Female) for Automobile dealershipFull Job DescriptionTo ensure that Post sales follow up is done as per proposed timelineTo ensure that Voice of customer is recorded and entered in the system correctlyTo assist the Customer Relationship managerTo maintain weekly reports and share internally for solution analysisTo make a report of the delight parameters recorded across customer interaction.To ensure correct contact details of the customer are maintained in the system.To do a Root cause analysis of the complaints registered with the help of other functions.To follow new processes defined from time to time.To follow up on closure of complaints until customer confirms of satisfactionQualification & Skills: Experience in a similar role in the automotive industry, preferably in a dealership environment. MBA/Graduate. Excellent communication skills, with the ability to manage and motivate a team effectively. Excellent skills in the MS Office program (Word, Excel PPT, CRM DMS) Knowledge of industry regulations, health and safety standards.

Job Summary: To manage the relationship with the customer and ensure that customer retention rate achieves 90% on Y-O-Y Basis and sales of the customer increase by 25% average

CLIENT RELATIONSHIPMANAGER:JOBDESCRIPTION Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-sales service. Always ask them for true feedback. Servicing the client after receiving the order till the time of collection of payment. Resolve the queries and questions of all the clients. Give or support the participants/clients about company products or services. Acting as a point of contact for complaints and escalating issues to the concern. Understand client queries and solve them in any manner.Key skills for Client Relation Manager Polite disposition. Ability of rigorous follow-up. The ability to communicate confidently both through speaking and writing with colleagues and clients. Ability to understand the circumstances and act accordingly. Proactive. Thorough knowledge of products/services. Always available on calls.Qualification :- Any Graduate Experienced Female English & Hindi (preferred) Education :- MBA GraduateSchedule :- Day ShiftSalary : Not Disclosed