CRM Female Jobs in Faridabad

Position Vacant: CRM Executive - FemaleJob Location: Sector 17, FaridabadCompany: SHRI RAM TILES & SANITARY SCF 132 Sector 17 HUDA Market FaridabadWhatsapp/Mobile: 9899546490Greet walkin customers and understand their requirements.Required Candidate profileProvide product information on tiles, sanitaryware & bathroom fittings.Record all walkins, inquiries, and telephonic leads in CRM software or Excel..Proficiency in MS Excel, and email drafting.

Key Responsibilities:Manage and maintain the CRM system (e.g., Zoho)project handling support serviceDevelop and implement CRM strategies to increase customer retention and conversion.Manage automation flows such as welcome emails, follow-ups, and feedback loops.Train internal teams on CRM usage and best practices when needed.Handle customer feedback and complaints effectively, ensuring timely resolution.Key Skills & Qualifications:Bachelors degree in Marketing, Business Administration, or a related field.1 - 5 years of experience in CRM, customer service, or digital marketing.Proficient in CRM software (e.g. Zoho).Strong analytical skills and attention to detail.Excellent written and verbal communication.Ability to work collaboratively across teams.Understanding of customer lifecycle management.Job Type: Full-timeBenefits:Leave encashmentPaid sick timeProvident Fund

Office assistant

Job Title: Customer Relations ManagerLocation : Suraj Kund, FaridabadExperience : 2-8 yearsPosition OverviewWe are looking for a dynamic and results-driven Customer Relations Manager to oversee our client relations and enhance the overall customer experience. The Customer Relations Manager will be responsible for building and maintaining positive relationships with clients, ensuring their needs are met and exceeded. This role requires strong interpersonal skills, a deep understanding of real estate processes, and the ability to resolve issues efficiently.Local candidate is preferable.Responsibilities:- Serve as the primary point of contact for clients and existing buyers, addressing inquiries, concerns, and requests promptly and professionally. Build strong relationships with clients, providing personalized service and guidance throughout their real estate transactions.- Oversee the sales process from follow-up, property viewing, closing, ensuring efficiency and accuracy. Addressing any issues that may arise during the sales process in a professional and efficient manner.- Overseeing the maintenance and upkeep of common areas and amenities within the residential society. Coordinating with maintenance staff or external service providers to ensure timely resolution of maintenance issues.- Collaborate closely with sales & property management teams to ensure seamless client experiences. Resolve buyers complaints and escalate issues as needed to ensure timely and satisfactory resolution.- Develop and implement strategies to enhance client retention and foster long-term loyalty.- Stay informed about market trends, industry developments, and competitors to provide insights and recommendations to clients.Qualifications- Bachelors degree in Business Administration, Marketing, Real Estate, or a related field.- Proven experience in customer relations or client management or after sale service within the real-estate industry.

Customer Care - email reply of calls, new customer calls

EXPERIENCE REQUIRED : Fresher , Experience Upto 1 yearJOB LOCATION : Faridabad & Delhi - Laxmi Nagar , Vikash Marg and Rajori GardenJOB MODE : WFOQualification : Undergraduates & GraduatesSalary : Upto 2.5 Lacs Per YearThis is a full-time role for a Lending Counsellor ( Marketing ) located in Delhi - Rajouri Garden/ Laxmi Nagar, Vikash Marg and Faridabad. The role involves day-to-day tasks like lead generation, outbound sales, and telemarketing for multiple products like Credit Card, Loans, Insurance, and Investment Products. The candidate may work remotely after a few weeks of product training.