key responsibilities:
manage and maintain the crm system (., zoho)
project handling support service
develop and implement crm strategies to increase customer retention and conversion.
manage automation flows such as welcome emails, follow-ups, and feedback loops.
train internal teams on crm usage and best practices when needed.
handle customer feedback and complaints effectively, ensuring timely resolution.
key skills & qualifications:
bachelors degree in marketing, business administration, or a related field.
15 years of experience in crm, customer service, or digital marketing.
proficient in crm software (. zoho).
strong analytical skills and attention to detail.
excellent written and verbal communication.
ability to work collaboratively across teams.
understanding of customer lifecycle management.
job type: full-time
benefits:
leave encashment
paid sick time
provident fund
Experience
1 - 4 Years
No. of Openings
1
Education
B.C.A, B.B.A, B.Com, B.Sc, M.B.A/PGDM [Marketing]
Role
CRM Executive
Industry Type
Manufacturing / Production / Quality
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Plot No. 64/2, NIT Industrial Area, Faridabad - 121001, Haryana, India