Support Assistant Jobs

SHARE YOUR RESUME 9007706142nWe are looking for a Customer Service Associate in Dhanbad, India, who will provide excellent support to our customers. This role is suitable for candidates with little to no experience, making it a great opportunity to start your career in customer service.nnKey Responsibilities:nn- Customer Interaction: Engage with customers to understand their needs and respond promptly to their inquiries through various communication channels.nn- Issue Resolution: Handle customer complaints or issues, ensuring they are resolved efficiently and effectively while maintaining a positive customer experience.nn- Product Knowledge: Learn about our products and services to provide accurate information and assistance to customers, empowering them to make informed choices.nn- Record Keeping: Maintain a record of customer interactions and transactions, ensuring that all information is accurate and up-to-date for future reference.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills to interact with customers clearly and respectfully. A positive attitude and willingness to learn are essential as this role may require adapting to different customer situations. Basic computer skills are expected for managing customer records and using communication tools. Punctuality and the ability to work well in a team environment are also important. This position requires working from the office, emphasizing the importance of being present and engaged in the workplace.

We are looking for an enthusiastic Airport Passenger Service Associate based in Kota, India. This full-time position is ideal for individuals who are eager to embark on a rewarding career in the aviation industry, whether you have no experience or up to five years.nnKey responsibilities include assisting passengers with check-in and boarding processes. You will ensure that all passengers receive prompt and courteous service, guiding them to their gates and answering their inquiries. You will also manage luggage handling and provide information about flight status, ensuring a smooth travel experience. nnAdditionally, you will be responsible for maintaining a clean and organized work area while adhering to safety and security protocols. Teamwork is essential, and you will collaborate with colleagues and airport staff to ensure efficient operations. nnTo be successful in this role, a minimum education requirement is completing the 12th grade. Candidates should have good communication skills and a friendly demeanor to engage effectively with passengers. Being detail-oriented and organized is also important for managing passenger needs and operational tasks efficiently. Candidates should be adaptable and ready to work in a fast-paced environment while demonstrating a commitment to customer satisfaction and safety. A positive attitude and willingness to learn are key qualities that will help you thrive in this position.

We are looking for a Service Engineer with at least 3 years of experience to join our team in Vadodara. The ideal candidate will have a graduate degree and be ready to work full-time in the office. This role requires a detail-oriented individual who can troubleshoot and resolve technical issues efficiently.Key Responsibilities:- Technical Support: Provide technical support to customers by diagnosing and resolving equipment issues. You will troubleshoot problems, either remotely or on-site, ensuring customer satisfaction.- Preventive Maintenance: Perform regular maintenance checks and repairs on various machines to ensure their proper functioning. This helps in minimizing downtime and prolonging equipment life.- Installation and Setup: Oversee the installation and configuration of new equipment. You will ensure that machines are set up correctly and functional according to specifications.- Documentation: Maintain accurate records of service requests, repairs, and maintenance procedures. Good documentation helps in tracking service history and ensures compliance.Required Skills and Expectations:- Candidates should have strong problem-solving abilities and technical skills in equipment maintenance. - Excellent communication skills are essential for explaining technical issues to customers clearly and effectively.- You should be capable of working independently and managing time efficiently to prioritize tasks.- A strong understanding of electrical and ELECTRONICS systems is crucial for this role, along with a commitment to continuous learning and improvement.

Roles & Responsibilities:- 1) Handle Inbound & Outbound voice calls from International Customers.2) Understand Customer queries and provide them accurate solution.3) Deliver excellent customer service in a professional manner.4) Maintain call records and update information in the system.5) Ensure customer Satisfaction.Note:- This is U.S.A health related company. Shift will be as bellow-9 pm to 6am, 10 pm to 7 am, 11 pm to 8 am, 12 pm to 9 pm, 6 am to 3 pm.Age Criteria will be 20-35 yrs old.Good English Communication will be required. looking for immediate joiners only.for more details you can directly contact with us ..

We are seeking a diligent Online Data Support Associate for a part-time position. This role is suitable for freshers who have completed at least 10th grade and are looking for flexible work-from-home opportunities.

** URGENT RECRUITMENT FOR MALDIVES***Position: KITCHEN HELPER - 02 Nos*Salary: USD 300/(INR 26,500 )Salary will be in MVR* Job Details:-* Contract: 2 Years* Location: Male City* Duty: 10 Hours* Food: Company Provided* Accommodation: Company Provided Requirements:*Age: 22-35 Max *Skills-Experience in Kitchen / Hotel preferred,Able to do Multi-Task, Good Communication, Medically Fit Only* Industry: Hotel / Restaurant / Hospitality*Qualification: 10th / 12th PassSkills: Kitchen Helper, Kitchen Assistant, Food Preparation, Cutting & Chopping, Hygiene.

IT Helpdesk Engineer- MaleFreshers/ExperiencedCCNA, Firewall, Servers, Network, CCTV CAMERA, DVRFormatting PC, Printers SharingSal:13-20 KNASHIK

We are looking for a dedicated Customer Service Associate to join our team in Kanpur. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:1. Respond to Customer Inquiries: Answer phone calls, emails, and chat messages promptly and professionally, providing accurate information and assistance.2. Resolve Issues: Address customer complaints or concerns with empathy and patience, working to find effective solutions to their problems.3. Maintain Records: Keep detailed records of customer interactions and transactions, ensuring all information is accurately documented for reporting purposes.4. Provide Product Knowledge: Stay informed about our products and services to provide customers with up-to-date information and guidance.5. Follow-Up: Proactively reach out to customers to ensure their issues have been resolved and to gather feedback on their experience.Required Skills and Expectations:Candidates should have completed at least their 12th grade and possess strong communication skills to interact effectively with customers. Problem-solving abilities are essential for addressing customer concerns. Good listening skills are equally important to understand customer needs fully. Familiarity with basic computer operations and the ability to work independently in a remote setting are also required. A positive attitude and a team-oriented mindset will help you succeed in this role. No prior experience is necessary, making this an ideal opportunity for freshers.

An Air Cargo Executive is responsible for handling, processing, documenting, and coordinating air freight shipments. The role involves managing cargo bookings, cargo acceptance, documentation verification, warehouse operations, shipment tracking, and ensuring compliance with aviation safety and security regulations.Key Responsibilities:Cargo Acceptance & HandlingReceive cargo shipments from customers, freight forwarders, and logistics companies.Verify cargo weight, dimensions, packaging, and labeling.Inspect shipments for damage or prohibited items.Ensure proper cargo handling according to airline and airport regulations.Coordinate loading and unloading of cargo aircraft.Documentation ManagementPrepare and verify Air Way Bills (AWB).Process shipping documents, invoices, packing lists, and customs paperwork.Maintain accurate cargo records and shipment information.Ensure compliance with customs and regulatory requirements.Cargo OperationsMonitor cargo movement from acceptance to final delivery.Coordinate with airlines, freight forwarders, customs authorities, and warehouse teams.Arrange cargo storage and dispatch schedules.Track shipment status and provide updates to customers.Warehouse ManagementOrganize cargo storage areas efficiently.Maintain inventory records of stored cargo.Ensure safe handling of perishable, hazardous, and valuable goods.Follow warehouse safety procedures and security protocols.Customer ServiceAssist customers with cargo booking inquiries.Provide shipment tracking information.Resolve customer complaints and shipment issues.Explain cargo rates, policies, and procedures.Safety & ComplianceFollow aviation security regulations and airport safety standards.Ensure compliance with dangerous goods handling procedures.Adhere to airline and airport operational guidelines.Participate in security inspections and audits.Required Qualifications:10+2 (Higher Secondary) or Graduate in any discipline.Diploma or certification in Aviation, Logistics, or Cargo Management preferred.Basic computer knowledge.Knowledge of cargo documentation and logistics operations is an advantage.Required Skills:Communication and interpersonal skills.Attention to detail.Documentation and record-keeping skills.Time management and organizational abilities.Customer service orientation.Problem-solving skills.Computer proficiency (MS Office, Cargo Management Systems).Ability to work under pressure.Physical Requirements:Ability to stand for extended periods.Capability to lift and move cargo when required.Willingness to work in shifts, including nights, weekends, and holidays.Working Environment:Airport cargo terminals.Airline cargo offices.Cargo warehouses.Logistics and freight forwarding facilities.Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 50,000+ per monthSupervisory/Managerial Roles: 50,000 - 1,00,000+ per month

Join our team as an Airport Passenger Service Associate in Udaipur, India. This full-time position is ideal for individuals with 0-5 years of experience who have completed their 12th grade. nnKey Responsibilities:nn- Customer Assistance: Interact with passengers at the airport, providing them with information and support regarding flight details, boarding procedures, and terminal facilities. This ensures they have a smooth experience from arrival to departure.nn- Check-in Process: Facilitate the check-in process by verifying passenger documentation and issuing boarding passes, helping to streamline the flow of travelers through the airport.nn- Baggage Handling: Assist passengers with their baggage, including informing them about baggage policies and addressing any issues that may arise during handling.nn- Lost and Found Services: Aid passengers in locating lost items or reporting missing baggage. This will involve completing necessary documentation and following up to ensure the issue is resolved.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills to effectively interact with diverse passengers. Attention to detail is essential for accurately handling check-in procedures and baggage claims. A friendly demeanor and a customer-focused attitude are important, as the role requires providing excellent service in a fast-paced environment. nnAdditionally, candidates must be adaptable and able to handle varying situations that can occur in an airport setting, working collaboratively with colleagues and other airport staff to ensure an efficient passenger experience.

IT Executive- MaleFreshers/ExperiencedCCNA, Firewall, Servers, Network, CCTV CAMERA, DVRFormatting PC, Printers SharingSal:14-20 KEklahare/ Nashik

SHARE YOUR RESUME 9007706142We are looking for a Customer Service Associate in Bokaro, India, to provide exceptional support to our customers. This is a full-time position suitable for candidates with 0 to 1 year of experience, and a minimum education level of 10th pass.Key Responsibilities:- Customer Support: Assist customers by addressing inquiries, resolving complaints, and providing information about our products or services in a timely and friendly manner.- Communication: Maintain clear communication with customers through various channels, such as phone calls and emails, ensuring that all interactions are positive.- Documentation: Accurately record customer interactions and feedback to help improve service and products.- Collaboration: Work closely with team members and other departments to ensure customer satisfaction is maintained throughout the service experience.Required Skills and Expectations:Candidates must have a friendly and approachable demeanor with strong verbal communication skills. They should be able to listen actively to customer concerns and provide effective solutions promptly. Basic computer skills and knowledge of customer service principles are essential. The ability to work well in a team environment and adjust to changes is also important. Flexibility and a positive attitude are crucial for dealing with a variety of customer issues and maintaining professionalism in all interactions.

SHARE YOUR RESUME 9007706142We are seeking a dedicated Customer Service Associate to join our team in Purulia, India. The ideal candidate should be eager to learn and assist customers with their inquiries, ensuring a positive experience.Key Responsibilities:1. Customer Interaction: Engage with customers via phone, email, or in-person to address their queries and provide detailed information about our products and services.2. Problem Resolution: Listen to customer issues attentively, troubleshoot problems, and offer effective solutions to ensure customer satisfaction.3. Data Entry: Accurately record customer interactions and feedback in our database to maintain comprehensive records.4. Product Knowledge: Stay informed about our products and services to provide accurate information and support to customers.5. Team Collaboration: Work closely with colleagues and supervisors to handle customer requests efficiently and improve overall service quality.Required Skills and Expectations:Candidates should have a minimum educational qualification of 10th pass. Strong communication skills, both verbal and written, are essential for effectively engaging with customers. A positive attitude and a willingness to learn are crucial for success in this role. Basic computer knowledge is needed to manage customer interactions and data entry efficiently. The ability to remain calm under pressure and the capability to work well in a team environment are also important traits. We welcome candidates with 0 to 1 year of experience, who demonstrate a passion for customer service.

An Air Cargo Executive is responsible for handling, processing, documenting, and coordinating air freight shipments. The role involves managing cargo bookings, cargo acceptance, documentation verification, warehouse operations, shipment tracking, and ensuring compliance with aviation safety and security regulations.Key Responsibilities:Cargo Acceptance & HandlingReceive cargo shipments from customers, freight forwarders, and logistics companies.Verify cargo weight, dimensions, packaging, and labeling.Inspect shipments for damage or prohibited items.Ensure proper cargo handling according to airline and airport regulations.Coordinate loading and unloading of cargo aircraft.Documentation ManagementPrepare and verify Air Way Bills (AWB).Process shipping documents, invoices, packing lists, and customs paperwork.Maintain accurate cargo records and shipment information.Ensure compliance with customs and regulatory requirements.Cargo OperationsMonitor cargo movement from acceptance to final delivery.Coordinate with airlines, freight forwarders, customs authorities, and warehouse teams.Arrange cargo storage and dispatch schedules.Track shipment status and provide updates to customers.Warehouse ManagementOrganize cargo storage areas efficiently.Maintain inventory records of stored cargo.Ensure safe handling of perishable, hazardous, and valuable goods.Follow warehouse safety procedures and security protocols.Customer ServiceAssist customers with cargo booking inquiries.Provide shipment tracking information.Resolve customer complaints and shipment issues.Explain cargo rates, policies, and procedures.Safety & ComplianceFollow aviation security regulations and airport safety standards.Ensure compliance with dangerous goods handling procedures.Adhere to airline and airport operational guidelines.Participate in security inspections and audits.Required Qualifications:10+2 (Higher Secondary) or Graduate in any discipline.Diploma or certification in Aviation, Logistics, or Cargo Management preferred.Basic computer knowledge.Knowledge of cargo documentation and logistics operations is an advantage.Required Skills:Communication and interpersonal skills.Attention to detail.Documentation and record-keeping skills.Time management and organizational abilities.Customer service orientation.Problem-solving skills.Computer proficiency (MS Office, Cargo Management Systems).Ability to work under pressure.Physical Requirements:Ability to stand for extended periods.Capability to lift and move cargo when required.Willingness to work in shifts, including nights, weekends, and holidays.Working Environment:Airport cargo terminals.Airline cargo offices.Cargo warehouses.Logistics and freight forwarding facilities.Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 50,000+ per monthSupervisory/Managerial Roles: 50,000 - 1,00,000+ per month

An Air Cargo Executive is responsible for handling, processing, documenting, and coordinating air freight shipments. The role involves managing cargo bookings, cargo acceptance, documentation verification, warehouse operations, shipment tracking, and ensuring compliance with aviation safety and security regulations.Key Responsibilities:Cargo Acceptance & HandlingReceive cargo shipments from customers, freight forwarders, and logistics companies.Verify cargo weight, dimensions, packaging, and labeling.Inspect shipments for damage or prohibited items.Ensure proper cargo handling according to airline and airport regulations.Coordinate loading and unloading of cargo aircraft.Documentation ManagementPrepare and verify Air Way Bills (AWB).Process shipping documents, invoices, packing lists, and customs paperwork.Maintain accurate cargo records and shipment information.Ensure compliance with customs and regulatory requirements.Cargo OperationsMonitor cargo movement from acceptance to final delivery.Coordinate with airlines, freight forwarders, customs authorities, and warehouse teams.Arrange cargo storage and dispatch schedules.Track shipment status and provide updates to customers.Warehouse ManagementOrganize cargo storage areas efficiently.Maintain inventory records of stored cargo.Ensure safe handling of perishable, hazardous, and valuable goods.Follow warehouse safety procedures and security protocols.Customer ServiceAssist customers with cargo booking inquiries.Provide shipment tracking information.Resolve customer complaints and shipment issues.Explain cargo rates, policies, and procedures.Safety & ComplianceFollow aviation security regulations and airport safety standards.Ensure compliance with dangerous goods handling procedures.Adhere to airline and airport operational guidelines.Participate in security inspections and audits.Required Qualifications:10+2 (Higher Secondary) or Graduate in any discipline.Diploma or certification in Aviation, Logistics, or Cargo Management preferred.Basic computer knowledge.Knowledge of cargo documentation and logistics operations is an advantage.Required Skills:Communication and interpersonal skills.Attention to detail.Documentation and record-keeping skills.Time management and organizational abilities.Customer service orientation.Problem-solving skills.Computer proficiency (MS Office, Cargo Management Systems).Ability to work under pressure.Physical Requirements:Ability to stand for extended periods.Capability to lift and move cargo when required.Willingness to work in shifts, including nights, weekends, and holidays.Working Environment:Airport cargo terminals.Airline cargo offices.Cargo warehouses.Logistics and freight forwarding facilities.Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 50,000+ per monthSupervisory/Managerial Roles: 50,000 - 1,00,000+ per month

As an Air Cargo Executive, you will play a vital role in ensuring the smooth transportation of goods by air. Your primary responsibilities include managing cargo logistics and coordinating between various departments.- Cargo Booking and Coordination: You will be responsible for processing cargo bookings, ensuring all necessary documentation is completed accurately. This includes liaising with customers and handling their inquiries.- Documentation Management: You will manage all shipping documents, such as air waybills and customs declarations, to ensure compliance with regulations and facilitate the timely movement of cargo.- Tracking Shipments: You will track cargo shipments and provide customers with updates on their status, helping to resolve any issues that may arise during transit.- Customer Interaction: Building relationships with clients is essential. You will work closely with customers to understand their needs and deliver excellent service.- Problem Solving: You should be prepared to address any operational issues that may occur during the shipping process, working effectively to find solutions quickly.To succeed in this role, you should possess strong communication and organizational skills. Attention to detail is vital to ensure all processes run smoothly and accurately. Basic knowledge of air cargo operations and customs regulations is beneficial but not mandatory. A willingness to learn and adapt in a fast-paced environment is expected. A positive attitude and teamwork spirit will help in collaborating with colleagues and delivering exceptional service.

As an Airport Information Desk Associate, you will be the first point of contact for travelers at the airport. Your role is vital in providing information, assistance, and ensuring a smooth experience for passengers.Key Responsibilities:- Provide Information: Greet passengers and answer their questions about flight timings, boarding gates, and airport services to help them navigate the airport easily.- Assist with Queries: Address concerns or special requests from passengers, guiding them to the right services or personnel for further assistance.- Manage Lost and Found: Help passengers report lost items and coordinate with the appropriate department for retrieval.- Promote Services: Inform travelers about available airport services, such as lounges, dining options, and transportation, to enhance their travel experience.- Maintain Desk Area: Keep the information desk organized and stocked with essential materials such as maps, brochures, and forms to ensure ready assistance.Required Skills and Expectations:- Good communication skills are essential to interact positively with a diverse range of travelers.- Strong customer service orientation must be maintained to ensure passengers feel valued and supported.- Basic computer skills are required for checking flight information and managing customer inquiries effectively.- A friendly and approachable attitude will help foster a welcoming environment for all passengers.- Being a team player is important, as collaboration with other airport staff is key to providing seamless service. This role is suitable for freshers, and no prior experience is required. A minimum education of 10th grade is needed to apply.

We are looking for a friendly and helpful Airport Information Desk Associate at Palamu, India. This role is perfect for freshers who have completed their 10th grade and are eager to assist travelers.Key Responsibilities:- Customer Assistance: Greet passengers and answer their questions about flights, terminals, and airport services, ensuring a pleasant journey.- Information Dissemination: Provide accurate and timely information regarding flight schedules, delays, and baggage claims, assisting travelers in understanding airport processes.- Problem-Solving: Address any issues passengers may face, such as lost luggage or missed flights, by guiding them to the appropriate resources and solutions.- Communication: Maintain clear communication with airport staff and other departments to relay important updates or changes that may affect travelers.- Documentation: Collect and maintain relevant customer feedback, ensuring it is logged properly for ongoing service improvements.Required Skills and Expectations:Candidates should possess excellent communication skills and a friendly demeanor to interact effectively with passengers from diverse backgrounds. Patience and problem-solving abilities are essential to handle inquiries and resolve issues calmly. A sense of teamwork is necessary as you will be collaborating with other airport staff. Basic computer skills are required for data entry and information retrieval. Most importantly, a positive attitude and willingness to learn are critical for success in this role.

We are looking for an Airport Information Desk Associate in Jamtara, India. This full-time role is perfect for freshers who have completed their 10th-grade education. You will be the first point of contact for travelers, providing them with important information and support.Key Responsibilities:1. Customer Assistance: Greet travelers and assist them with inquiries about flights, airport services, and facilities, ensuring a welcoming atmosphere.2. Information Handling: Provide accurate and timely information regarding flight schedules, delays, boarding procedures, and luggage services, keeping passengers well-informed.3. Problem-Solving: Address any concerns or complaints from travelers and provide solutions or direct them to the appropriate services or personnel, ensuring a positive travel experience.4. Communication: Maintain clear communication with airline staff and other airport departments, helping to relay important updates and changes to passengers.5. Reporting: Keep logs of inquiries and feedback received from travelers to help improve airport services and assist management in identifying common issues.Required Skills and Expectations:Applicants should have excellent communication skills and a friendly demeanor, as interacting with passengers is a primary duty. Patience and problem-solving abilities are important for addressing traveler concerns. A keen attention to detail is necessary to provide accurate information. Candidates should be comfortable using basic computer systems for logging inquiries and accessing flight information, and must be able to work effectively in a fast-paced environment.

We are looking for a Customer Service Associate to join our team in Dehradun, India. This is a full-time, remote position suitable for candidates with 0 to 2 years of experience who have completed their 12th grade. The role involves assisting customers and ensuring their satisfaction.Key Responsibilities:1. Customer Interaction: Engage with customers through calls and messages to address inquiries, resolve issues, and provide product information.2. Problem Solving: Identify and assess customer needs to deliver effective solutions and provide timely responses.3. Record Keeping: Maintain accurate records of customer interactions, feedback, and complaints for future reference and improvement.4. Product Knowledge: Stay updated on our products and services to effectively answer questions and guide customers.5. Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience.Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, to interact effectively with customers. A good problem-solving ability is essential for resolving customer issues swiftly. Basic computer skills are necessary for managing customer data and communication tools. Additionally, candidates should be flexible, patient, and able to work well under pressure. A positive attitude towards customer service is key to success in this role. We expect associates to adhere to company policies and offer suggestions for service improvement, contributing to a collaborative work environment.

We are looking for a dedicated Customer Service Associate to join our team in Delhi. This full-time position is suitable for individuals with 0 to 2 years of experience and requires a 12th-grade education. You will work from home, helping customers with their queries and providing excellent service.Key Responsibilities:1. Respond to Customer Inquiries: You will handle customer questions via phone, email, or chat, ensuring clear communication and quick responses to resolve issues.2. Provide Product Information: You will guide customers through our products and services, helping them understand features and benefits.3. Resolve Complaints: You will listen to customers' concerns and find effective solutions, maintaining a positive experience even in challenging situations.4. Maintain Records: You will document customer interactions and maintain accurate records to ensure follow-up and improve service quality.5. Collaborate with Team Members: You will work closely with colleagues to share information and improve customer service strategies, contributing to a supportive team environment.Required Skills and Expectations:We expect you to have a polite and friendly demeanor, strong communication skills, and a willingness to learn. Basic computer skills, including familiarity with email and chat platforms, are essential. You should be able to handle pressure, multitask effectively, and demonstrate problem-solving abilities. A strong commitment to customer satisfaction is vital, as you will be the first point of contact for our customers.

We are looking for a dedicated Customer Service Associate to join our team in Gwalior, India. This full-time position is a work-from-home role ideal for individuals with a passion for helping others.In this role, you will assist customers by answering their queries, resolving issues, and providing information about our products and services. You will play a key part in ensuring a positive experience for our customers.Key Responsibilities:- Responding to Customer Inquiries: You will handle incoming calls, emails, and chat messages from customers, providing clear and helpful responses to their questions.- Issue Resolution: When customers face problems, you will work to resolve their issues efficiently and effectively, ensuring their satisfaction.- Product Knowledge: You will need to learn about our products and services so you can provide accurate information and recommendations to customers.- Record Keeping: It is important to maintain accurate records of customer interactions and transactions for future reference.Required Skills and Expectations:Ideal candidates should have a high school diploma and excellent communication skills. You should be friendly, patient, and able to work well under pressure. Strong problem-solving skills are important, along with basic computer proficiency and the ability to learn quickly. Being a team player and having a customer-focused attitude will help ensure our customers receive the best service possible. Previous experience in customer service is a plus, but not required.