Face-to-Face For Technical Support Associate Jobs (Freshers)

  • icon job experience 0 - 2 Years
  • icon job opening 40 Openings
  • icon salary 2.0 - 3.0 Lac/Yr
  • icon job posting Posted today
  • Face-to-Face interview Face-to-Face interview
  • icon job location Nashik

Job Description

Key Responsibilities

Provide technical support to customers via phone, email, chat, or remote sessions.

Diagnose, troubleshoot, and resolve hardware, software, application, and network-related issues.

Log, track, and manage support tickets through the ticketing system.

Escalate complex technical issues to appropriate teams and follow up until resolution.

Install, configure, and maintain software applications and systems.

Monitor system performance and identify potential issues proactively.

Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.

Assist customers with product setup, upgrades, and configuration.

Collaborate with engineering, product, and quality teams to improve support processes and product performance.

Ensure compliance with service-level agreements (SLAs) and company support standards.
  • Experience

    0 - 2 Years

  • No. of Openings

    40

  • Education

    Graduate (B.C.A, B.B.A, B.Sc, B.Tech/B.E : Computers, Electrical and Electronics, Electronics/Telecommunication, Information Technology)

  • Role

    Technical Support Associate

  • Industry Type

    Call Centre / BPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face Interview Location

    Impact HR and KM Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik-422002

About Impact Hr & Km Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.
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