Key Responsibilities
Provide technical support to customers via phone, email, chat, or remote sessions.
Diagnose, troubleshoot, and resolve hardware, software, application, and network-related issues.
Log, track, and manage support tickets through the ticketing system.
Escalate complex technical issues to appropriate teams and follow up until resolution.
Install, configure, and maintain software applications and systems.
Monitor system performance and identify potential issues proactively.
Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
Assist customers with product setup, upgrades, and configuration.
Collaborate with engineering, product, and quality teams to improve support processes and product performance.
Ensure compliance with service-level agreements (SLAs) and company support standards.
Experience
0 - 2 Years
No. of Openings
40
Education
Graduate (B.C.A, B.B.A, B.Sc, B.Tech/B.E : Computers, Electrical and Electronics, Electronics/Telecommunication, Information Technology)
Role
Technical Support Associate
Industry Type
Call Centre / BPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face Interview Location
Impact HR and KM Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik-422002