Customer Support Technician Female 12th Pass Jobs in Kolkata

We are seeking a motivated Customer Support Coordinator to help provide excellent service to our customers. This is a full-time work-from-home position based in Kolkata, India. The ideal candidate is someone who enjoys assisting others and has a positive attitude.Key Responsibilities:1. **Customer Interaction**: Address customer inquiries via phone, email, and chat. Provide accurate information and ensure a positive experience for each customer.2. **Issue Resolution**: Help resolve customer issues by identifying problems, researching solutions, and following up to ensure satisfaction.3. **Documentation**: Maintain accurate records of customer interactions and feedback. Update internal databases with customer information and service updates.4. **Team Collaboration**: Work closely with other departments to share customer insights and improve service quality. Collaborate on projects aimed at enhancing customer experience.5. **Feedback Collection**: Gather and report customer feedback to help improve services and products. Use customer insights to help develop new strategies for engagement.Required Skills and Expectations:Candidates should possess effective communication skills, both written and verbal, to engage with customers clearly and confidently. A strong desire to assist others and a commitment to high-quality service are essential. Basic computer skills are required, including familiarity with using email and chat platforms. The ability to work independently and manage time effectively is important in this remote role. Previous experience in customer support is a plus but not mandatory.

Solving Customer questions handling customers over call.It is not sales or target based.

Zipcartz, an Indian E-commerce company. Shipping to all over India committed to delivering Innovation and Convenience to its customers.Responsibilities of candidates include: Needs to do order Verification's. Answer inbound/outbound calls professionally and provide information about products. Verify/cancel orders, and obtain details of complaints. Keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken. Process order verification. Follow up with customer as well as shipping team to ensure the delivery Analyse Potential customer & make them future buyers.**No Sales Target.