Logistic Coordinator

You will be responsible for

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features or products

Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

• Experience

  1 - 6 Years

• No. of Openings

  2

• Education

  Graduate (B.B.A, B.Com)

• Role

  Logistic Coordinator

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  15-GF, REDCORAL THE BUSINESS HUB, GADA CIRCLE, HARNI ROAD, VADODARA 390022