Hiring Freshers || Customer Service Associate

Job Summary

An Inbound Domestic Customer Care Executive handles incoming calls from customers within the country, resolving queries, providing information about products/services, and ensuring high customer satisfaction.

Key Responsibilities

Handle inbound calls from domestic customers

Provide accurate product and service information

Resolve customer complaints and concerns effectively

Escalate complex issues to the appropriate department

Maintain and update customer records in the system

Follow company guidelines and quality standards

Achieve performance targets (call quality, resolution time, customer satisfaction)

Required Skills & Qualifications

Minimum qualification: 12th Pass / Graduate

Good communication skills (Hindi / English / Gujarati)

Basic computer knowledge

Good listening and problem-solving skills

Ability to work in rotational shifts

Customer-focused and positive attitude

Experience

02 years of experience in customer service or call center

Freshers are welcome to apply

Salary

12,100 18,000 per month (Depending on experience and performance)

HR Contact

Phone:

• Experience

  Fresher

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Cogent E Services Limited, Zenith Tins Compound, NH 8, Opp. Rama Kaka Deri, Chhani, Vadodara