Customer Support Specialist Fresher

As a Customer Support Specialist in Vadodara, India, you will play a vital role in helping customers with their inquiries and issues. This full-time position is suitable for individuals with 0 to 2 years of experience and requires at least a 12th-grade education.

Key Responsibilities:

1. **Assist Customers**: You will respond to customer inquiries via phone, email, or chat, providing clear and accurate information about our products and services.

2. **Troubleshooting**: Identify and resolve customer issues, guiding them through troubleshooting steps to ensure a positive experience.

3. **Document Feedback**: Record customer interactions and feedback to help improve services and products, ensuring their voices are heard.

4. **Collaborate with Team**: Work closely with other team members and departments to address complex problems and support customer needs effectively.

5. **Maintain Records**: Keep accurate records of customer interactions, transactions, and any follow-up actions needed.

Required Skills and Expectations:

Candidates should possess excellent communication skills in English and Hindi, with a friendly and patient attitude towards helping customers. You must be detail-oriented, able to handle multiple tasks, and possess problem-solving abilities to ensure customer satisfaction. Familiarity with computer systems and basic software is essential. Teamwork is vital, so you should be ready to collaborate and share knowledge with your colleagues.

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Male

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, Health Insurance, ESI

• Face Interview Location

  gorwa vadodara