Customer Service Manager Job Vacancies in Chandigarh

As Airport Ground Staff in Chandigarh, you will play a vital role in ensuring smooth operations at the airport. You will assist passengers and provide crucial support to ensure a pleasant travel experience.nnKey Responsibilities:n- Passenger Assistance: Help passengers with check-in, boarding, and baggage handling, ensuring their needs are met throughout their journey.n- Safety and Security Checks: Conduct preliminary checks and support security personnel to maintain a safe airport environment.n- Information and Guidance: Provide accurate information to passengers about flight schedules, gate changes, and airport facilities, helping them navigate the airport confidently.n- Coordination with Airlines: Collaborate with airline staff to ensure timely departures and arrivals, addressing any issues that may arise during the flight process.nnRequired Skills and Expectations:nCandidates should possess a high school diploma (12th pass). Strong communication skills are essential for effectively interacting with passengers and team members. A customer-oriented attitude is crucial, as you will be the face of the airport for travelers. The ability to work in a fast-paced environment and handle multiple tasks efficiently is important. Prior experience in customer service is a plus but not mandatory, making this role suitable for individuals with varying levels of experience, from freshers to those with up to five years in the field. Flexibility in work hours is expected, and you should be ready to work different shifts in the airport's operational hours.

We are looking for a dedicated Airport Terminal Services Agent in Chandigarh. This entry-level position is ideal for those with up to two years of experience or fresh graduates who have completed their 12th grade. The role involves assisting passengers and ensuring smooth operations within the airport terminal.nnKey Responsibilities:nn- Customer Assistance: You will greet passengers, provide information about flights, and help with check-in procedures. Your friendly demeanor will create a welcoming environment.nn- Baggage Handling: You will assist in managing luggage and ensuring that it is processed correctly. This includes monitoring lost luggage claims and helping passengers with their baggage queries.nn- Safety Compliance: You will ensure that all safety regulations are followed in the terminal. This helps maintain a secure environment for both passengers and staff.nn- Coordination: You will work closely with various airport departments to manage boarding processes and resolve any issues that may arise.nnRequired Skills and Expectations:nnThe ideal candidate should have excellent communication skills to interact effectively with passengers and team members. A team-oriented mindset is essential, as you will work alongside various airport staff to ensure smooth operations. Attention to detail is important for managing flight schedules and baggage handling. A proactive attitude and the ability to handle stressful situations with a calm demeanor are necessary to excel in this fast-paced environment.

This is a modern, execution-heavy role. You will run field operations through our company app/CRM, ensuring technician attendance, site visits, service reports, and closures are captured in real time. The goal is simple: no complaint should remain unattended or poorly documented, and no deductions should happen due to missed timelines, missing attendance, or incomplete portal compliance.Key Responsibilities Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness. App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations). Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation. Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports. Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support. RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues. Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations. Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams. Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app. Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.Required Skills & Competencies Serving in the railways as a After sales manager for complaint monitoring is MANDATORY to apply for this role. Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing. Strong execution discipline: you can run SLA-based closures and stop issues from aging. Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting. Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders. Strong documentation rigor and ability to defend closures with evidence. Good Excel/MIS capability for reporting and analysis.Qualifications B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred). 4-10 years relevant experience; railways exposure is a strong advantage. Administration job and there is no travel expected. Travel heavy role also available.

We are seeking dedicated Airport Ground Staff to join our team in Chandigarh. This full-time position is suitable for individuals with 0 to 3 years of experience, preferably those who have completed their 12th class.Key Responsibilities:- Customer Assistance: You will greet and assist passengers during check-in and boarding processes, ensuring they receive excellent service.- Baggage Handling: You will be responsible for efficiently managing passengers' luggage, including loading and unloading bags onto aircraft, while ensuring safety and security.- Check-in Services: You will help passengers with check-in procedures, issuing boarding passes, and answering queries about flight details and airport services.- Emergency Response: You will be trained to handle any emergency situations, ensuring passenger safety and following all airport protocols during such incidents.Required Skills and Expectations:Candidates should be proactive, friendly, and possess strong communication skills to effectively assist passengers. Attention to detail and the ability to work as part of a team are essential. A readiness to work in a fast-paced environment and adapt to varying work schedules is important.This role requires a positive attitude, a strong commitment to customer service, and the ability to handle physical tasks, such as lifting luggage. A willingness to learn and grow within the aviation industry is encouraged.

Join our dynamic team as an Airport Ground Staff member in Chandigarh, India. We are looking for enthusiastic individuals with a passion for customer service and a keen interest in the aviation industry. This full-time position is ideal for candidates with 0 to 2 years of experience who have completed their 12th grade.nnKey Responsibilities:nn1. Customer Assistance: You will help passengers with check-in procedures, ensuring their journey begins smoothly. This includes guiding them through documentation and answering any questions they may have.nn2. Baggage Handling: In this role, you will manage the safe loading and unloading of luggage from aircraft while maintaining a keen eye on baggage safety and security procedures. nn3. Coordination with Staff: You will work closely with other airport personnel to ensure efficient flight operations. This involves relaying important information and promptly addressing any issues that arise.nn4. Safety Compliance: Adhering to airport safety regulations is vital. You will be responsible for following protocols to maintain a secure environment for both passengers and staff.nnRequired Skills and Expectations:nnCandidates must possess strong communication skills to interact effectively with diverse groups. A customer-oriented approach and problem-solving abilities are essential for addressing passenger needs. Being a team player who can work under pressure in a fast-paced environment is crucial. Additionally, a positive attitude and a willingness to learn will contribute to your success in this role.

We are looking for an Airport Terminal Services Agent to join our team in Chandigarh. This entry-level role is perfect for candidates with a passion for customer service and a desire to start a career in the aviation industry.nnAs an Airport Terminal Services Agent, you will be responsible for various important tasks that enhance the travel experience for passengers. Key responsibilities include checking in passengers, assisting travelers with luggage, and providing information about flights and airport services. You will also coordinate with airlines and ground staff to ensure smooth operations at the terminal.nnTo excel in this role, candidates should have strong communication and interpersonal skills to interact effectively with passengers and team members. Attention to detail is crucial for ensuring accurate check-in procedures and managing passenger queries efficiently. A friendly demeanor and a problem-solving attitude will help you assist passengers, especially during busy travel periods.nnWe expect applicants to have completed their 12th grade education and possess a willingness to learn and grow in a fast-paced environment. Previous experience in customer service is a plus but not mandatory. Flexibility in working hours and the ability to work well under pressure are essential for success in this role.nnJoin us to become a vital part of enhancing airport operations and providing excellent service to travelers!

As an Airport Terminal Services Agent in Chandigarh, you will play a vital role in providing support to passengers and ensuring a smooth airport experience. Your job will involve assisting travelers with various services, making their journey more enjoyable and efficient.Key responsibilities include:1. Passenger Check-in Assistance: Help passengers with the check-in process, ensuring they receive their boarding passes and luggage tags before they board their flights.2. Information Desk Support: Provide accurate information to travelers regarding flight schedules, gate changes, and airport facilities to help them navigate the terminal confidently.3. Boarding Procedures: Oversee the boarding process by scanning boarding passes and assisting passengers as they enter the aircraft, ensuring safety and adherence to schedules.4. Baggage Handling: Assist in managing luggage and cargo, ensuring that it is safely loaded and unloaded from aircraft while addressing any passenger concerns related to their baggage.5. Customer Service: Offer exceptional customer support by addressing passenger inquiries and resolving any issues that may arise during their journey.To be successful in this role, you should have strong communication skills and a friendly demeanor to interact effectively with passengers and colleagues. A high school diploma (12th pass) is required, and previous experience in customer service is beneficial but not mandatory. You must be flexible, as the job may require working in shifts, including weekends and holidays.