Customer Service Representative Graduate Fresher Jobs in Coimbatore

We are looking for a dynamic and customer-oriented Customer Support Executive. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide timely and effective customer support through various communication channels (email, phone, chat).Respond to customer inquiries, concerns, and issues promptly and professionally.Resolve customer complaints and problems by determining the best solutions.Maintain accurate records of customer interactions and follow-ups.Guide new clients through the onboarding process, ensuring they feel comfortable and informed about our offeringsReview and verify customer profiles to ensure the accuracy and legitimacy of the information provided.Collaborate with internal teams to ensure seamless customer onboarding experience.Identify customer needs and provide information on company products or services.Ensure customer satisfaction by following up to ensure that issues are fully resolved.Continuously improve support processes based on customer feedback.

Functional Area : E- CommerceProcess : Voice (Inbound / Outbound) & Non Voice (Chat)Type : DomesticLanguages : English , Hindi & Tamil are mandatoryRole : Associate / Senior AssociateNo. of Vacancies : 150Employment : Full time , PermanentQualification : Any GraduateExperience : 1 to 2 Yrs. ( freshers can also apply)Shift : Day / NightWork Mode : Office (WFH not available)Location : CoimbatoreRequirements & Skills: Candidates should have basic computing skills with good typing speed. Good in English , Hindi , & Regional language Candidates should have basic / good / excellent communication skills. Experience in delivering client focused solutions and in creating long lasting relationship with Customers. Previous experience in a customer support role will be an added value. Inform customers about companys products/services and offers. Manage inbound and outbound customer calls in a timely manner.

CRM & TELECALLINGABOUT US: No.1 Automobile company in Tamilnadu We have 10+ years of experience in the field Running 75+ branches across Tamilnadu and planning it to extend upto 250+ branches Maximum employees of 5K Carcare are youngsters and welcoming more to be as our partRoles & Responsibilities Proficient in MS Office, with working knowledge of CRM platforms Create plans to address clients' business needs. Schedule regular meetings with customers to ensure they are satisfied. Help sales team up-sell or cross-sell services and productsSkills A customer-oriented attitude Excellent communication and negotiation skills Problem-solving aptitude Ability to work well with a teamQualifying prospects, via outbound telephone callsMaking unsolicited outgoing calls and direct mailers to generate new business.Making Calls and Direct Mailers to existing and new prospects from the CompanyBuilding rapport and relationships with prospects through prompt, courteous and professional service