Customer Service Representative Fresher Jobs in Whitefield

1. Minimum 0 to 1 year of experience in Voice Process (Inbound or outbound calls)2. Education Qualification Min. Intermediate/ 12th/ PUC / Graduate3. Good English verbal and written skills required.4. Preferred candidates with experience in International BPO Industry 5. Provide product and service information to customers.6. Identify and escalate issues to supervisors.7. Respond to customer's issues on TAT8. Willing to work in night shifts (US time zones)

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.*Qualifications:*- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Excellent communication skills in English and Hindi- Ability to handle customer queries and provide appropriate solutions.- Prior experience in customer service or sales is preferred but not mandatory.*Responsibilities:*- Handle inbound/outbound calls professionally and provide information about products/services.- Identify customer needs, clarify information, and close sales.- Maintain a high level of customer satisfaction through effective problem-solving.- Achieve sales targets and goals as set by the company.*Salary and Benefits:*- Starting salary of INR 18,000 per month.- Performance-based incentives and bonuses.- Comprehensive training and career development opportunities.Join us and embark on a rewarding career in customer care and sales. Apply now to be part of our dynamic team!

About the Role:As a Customer Support Associate Voice, you will be handling inbound voice calls (internal only, no sales targets). Your key responsibility is to assist customers with queries and ensure efficient resolution, focusing on Average Handling Time (AHT) and customer satisfaction.________________________________________Key Responsibilities: Handle inbound customer queries over the phone. Provide accurate and timely information and solutions. Maintain high levels of customer satisfaction. Adhere to company communication protocols and policies. Collaborate with team members to ensure seamless operations.________________________________________Bangalore (150 Nos) Language Proficiency: English (common), Kannada, Telugu Stipend: INR 13,000 18,000/month Avg. INR 15,500________________________________________Shift Timings: 9 hours/day (including 1-hour break) 6 days/week Rotational shifts in a 24/7 environment Common shifts: 9 AM 5 PM, 10 AM 6 PM Late shifts: 3 PM 12 AM, 4 PM 1 AM, 5 PM 2 AM, 6 PM 3 AM Company-arranged drop-off service available for shifts ending after 9:30 PM

Provide information of Products / Services / Offers to customers.Handling inbound calls & outbound callsUnderstand customer needSolve customers query over the phone/It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 yearsofexperience

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.