Customer Service Manager Fresher Jobs in Nashik

Key Responsibilities & DutiesClient Acquisition & Portfolio Management:Identify, prospect, and onboard high-net-worth individuals (HNIs), SME clients, and corporate borrowers for loan sourcing and financial solutions.Manage and nurture an active portfolio of clients, understanding their financial needs and providing tailored credit/loan products.Maintain continuous engagement with clients throughout the loan lifecycle-from initial inquiry and document collection to sanction and disbursement.Channel Partner & Partner Network Development:Build, train, and manage an active network of Direct Selling Agents (DSAs), connectors, chartered accountants, and real estate developer partners to drive continuous lead generation.Conduct regular meetings with channel partners to brief them on product guidelines, eligibility criteria, commission structures, and approval norms.Credit Assessment & File Processing:Conduct preliminary financial screening and eligibility checks (income documents, CIBIL reports, balance sheets, and bank statements) before file submission.Coordinate with internal credit, underwriting, and operations teams to resolve queries, speed up sanction turnaround time (TAT), and ensure smooth disbursement.Target Achievement & Market Intelligence:Achieve monthly and quarterly loan disbursement targets across assigned product lines.Monitor market trends, competitor interest rates, and loan processing terms across partner banks and NBFCs, feeding actionable insights to leadership.

We are looking for a dedicated Customer Care Executive to join our team in Nashik. This role is perfect for fresh graduates or those who have recently completed their 12th grade and are eager to start their career in customer service. The position allows you to work from the comfort of your home.Key Responsibilities:1. Customer Interaction: Communicate with customers through phone, email, or chat to address their inquiries and provide support.2. Issue Resolution: Identify customer issues and work towards resolving them in a timely and effective manner, ensuring customer satisfaction.3. Product Knowledge: Familiarize yourself with our products and services to provide accurate information and recommendations to customers.4. Feedback Collection: Gather customer feedback and share it with the team to help improve our services and enhance the overall customer experience.5. Record Keeping: Maintain detailed records of customer interactions and transactions to facilitate follow-ups and ensure efficient service.Required Skills and Expectations:Candidates should possess excellent communication skills, both written and verbal. A friendly and patient attitude is essential, as you will be assisting customers with various concerns. Basic computer knowledge is required to navigate our systems and communicate effectively. A strong desire to learn and grow in the customer service field is also expected. Reliability and punctuality are crucial for maintaining the quality of service we provide to our customers. If you are enthusiastic and ready to help others, we encourage you to apply.

We are looking for a dedicated Front Office Executive to join our team in Anandwalli. This part-time position is ideal for recent school graduates seeking to start their careers in a professional environment. Key Responsibilities:- Greeting Visitors: Welcome clients and guests courteously, creating a positive first impression of our organization.- Managing Phone Calls: Handle incoming and outgoing calls, directing them to the appropriate departments while maintaining a professional demeanor.- Scheduling Appointments: Assist in organizing and maintaining schedules for meetings and appointments, ensuring efficient use of time for the team.- Maintaining Office Supplies: Monitor and manage office supplies inventory, placing orders as necessary to keep operations running smoothly.- Assisting with Administrative Tasks: Provide general administrative support, which may include data entry, filing documents, and responding to emails.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for effective interaction with clients, visitors, and team members.- Organizational Skills: Ability to manage multiple tasks efficiently and prioritize work effectively in a busy office environment.- Technical Proficiency: Basic knowledge of computer applications such as MS Office (Word, Excel) is necessary for various tasks and documentation.- Professionalism: A friendly and professional attitude is crucial, as this role represents the face of the organization.- Team Player: Must be willing to collaborate with others and contribute positively to the office atmosphere. This position is an excellent opportunity for individuals seeking to develop their skills in a supportive professional setting.

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We are seeking a Customer Care Executive to join our dynamic team in Nashik. This is a full-time position ideal for individuals with little to no experience who are eager to start their careers in customer service. You will be responsible for enhancing customer satisfaction by providing exceptional service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, addressing their questions or concerns promptly and effectively.- Provide Product Information: Educate customers about our products or services, ensuring they have the necessary information to make informed decisions.- Resolve Complaints: Actively listen to customer complaints, work to understand their issues, and provide appropriate solutions in a timely manner.- Maintain Customer Records: Accurately document customer interactions and transactions in our system to ensure reliable follow-up and record-keeping.- Collaborate with Teams: Work closely with different teams to resolve customer issues and improve service delivery, providing input on customer feedback.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers.- Customer-focused Mindset: A genuine desire to help and serve customers to ensure their experience is positive.- Problem-solving Abilities: Capability to think critically and address challenges creatively while remaining calm under pressure.- Basic Computer Skills: Familiarity with computers and software for documentation and communication purposes.- Team Player: Willingness to work collaboratively with others and contribute to a positive team environment. This role is a great opportunity for anyone looking to develop their career in customer service within a supportive team.

As a Relationship Manager, you will be responsible for building, nurturing, and expanding long-term relationships with a portfolio of assigned clients. Your primary goal will be to understand their evolving needs, provide tailored solutions, cross-sell relevant products/services, and ensure high levels of client satisfaction and retention. This role requires exceptional interpersonal skills, a strong client-first approach, and a deep understanding of [your industry/products/services].ResponsibilitiesClient Portfolio Management:Manage and grow a dedicated portfolio of existing clients, understanding their unique needs, goals, and challenges.Conduct regular reviews and meetings (both virtual and in-person) with clients to assess their current situation and identify new opportunities.Act as the primary point of contact for all client inquiries, ensuring timely and effective resolution of issues.Needs Assessment & Solution Provision:Proactively assess client needs through in-depth conversations and analysis.Recommend and present appropriate products, services, or solutions that align with their requirements and add value.Collaborate with internal teams (e.g., product, operations, sales) to customize solutions and ensure seamless delivery.Cross-selling & Upselling:Identify opportunities to cross-sell and upsell additional products or services to existing clients based on their evolving needs.Achieve revenue and client retention targets for your assigned portfolio.Market Intelligence & Feedback:Gather and analyze client feedback, market trends, and competitor activities to inform internal strategy and product development.Communicate client insights and market intelligence effectively to relevant internal departments.Documentation & Reporting:Maintain accurate and up-to-date records of all client interactions, communications, and account activities in the CRM system.Prepare and submit regular reports on client portfolio performance, sales activities, and forecasts to management.Compliance & Ethics:Ensure all client interactions and transactions comply with company policies, industry regulations, and ethical standards.