Customer Service Associate Graduate Jobs in Visakhapatnam

customer Service Executive (Hindi Voice Process)Job Description: Customer Service Executive (Hindi Voice Process)Company: Hipp ocloud TechnologiesLocation: VisakhapatnamExperience: 0-1 yearQualification: Any GraduateJob Overview:As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.You will handle customer inquiries, resolve complaints, and provide information about company products and services.The role involves communicating with customers primarily through voice calls.Responsibilities:Handle incoming customer calls and provide assistance in a professional and courteous manner.Address customer inquiries, complaints, and provide appropriate solutions.Maintain accurate and detailed records of customer interactions and transactions.Collaborate with team members and other departments to ensure customer satisfaction.Stay updated on company products, services, and policies to provide accurate information to customers.Follow communication scripts and guidelines to ensure consistent and effective customer interactions.Identify and escalate priority issues to the appropriate department or supervisor.Provide feedback and suggestions for process improvements to enhance customer experience.Requirements:Fluency in Hindi and English languages is essential.

We are looking for a Call Centre Representative to handle calls from customers andprovide support to them in any way possible. You will be required to work in a time-boundenvironment and ensure that customer service is provided to its best quality.Handle many inbound and outbound calls to customers and clients.Identify the needs of customers, resolve issues and provide solutions.Upsell other products wherever possible.Ensure you follow the customer service script provided by the company foruniformity.Also, be well-read on company policies and the website for FAQs or policies-related answers.Maintain good customer relations.Meet personal targets and work towards meeting team targets.Maintain records of the conversations with the customer and analyze the data.Write and submit timely reports on performance, targets, and customer queries.

We are looking for candidates in sales (B2B) Specially interacting with CEO / Directors in Client organization with a pleasing personality, boundless energy, and enthusiasm to work in a rapidly growing organizationResponsibilities :- Responsible for Business Expansion- Responsible for business generation through New Accounts in the specified geographical area- Proficiency in contract negotiations, identifying and pursuing new business opportunities, generating sales and handling clients efficiently- Setting targets and take corrective action when needed, review performance with team members- Monitor competitor activities and devise effective counter measures- Handle marketing initiatives and alliances in the assigned territory- Manage customer discovery and establish first connect- Lead hunting and calling on them to schedule a meeting- Physically meet the customers.- Maintain follow-ups over calls to keep building the sales pipeline and maintain healthy relationships with customers- Explain our Offerings in detail. If needed, give them training.- Experience in the overseas education industry would be preferred but not mandatory.Traveling:- Frequent traveling will be required. Both in-city and out-station depend on the favorable zone.- All traveling expenses will be paid by the company at standard industry

We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, wed like to meet you.Ultimately, youll help us meet and surpass business expectations and contribute to our companys rapid and sustainable growth.REQUIREMENTSCandidates who have at least a minimum of 1 year experience handling international customers (Preferably with Sales experience)Good Communication SkillsAbility to convince customers over the phone to generate a saleAbility to work night shifts with flexible timings

Job Role: Customer Support Executive.Voice Process (Domestic Only). Preferred Languages:Telugu & English.

Communication Skills in Hindi Fluency and English is Manageable