Greetings from Black & WhiteDear Candidate,Hiring for world Biggest US Bank .Hiring for International US Banking process for Experienced candidates Location : HyderabadFor more details:Contact: HR ShikhaAbout this role:Wells Fargo is seeking a Customer Service Associate-VoiceCustomer Service: Covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.In this role, you will Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and programs and answering any questions they may have Participate in training opportunities provided by the organization or by outside entities Establish and maintain good rapport with customers by using positive language and anticipating their needs Required Qualifications 2+years of previous customer service experience a plus Friendly and welcoming manner with clients and other members of the customer service team Extensive knowledge of the company's policies, procedures, goods and services Familiarity with customer-relationship management (CRM) software programs Ability to explain complex concepts i