Hiring for International US Banking process for Experienced candidates

Black & White Business Solutions

Greetings from Black & White

Dear Candidate,

Hiring for world Biggest US Bank .

Hiring for International US Banking process for Experienced candidates

Location : Hyderabad

For more details:

Contact: HR Shikha

About this role:

Wells Fargo is seeking a Customer Service Associate-Voice

Customer Service: Covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

In this role, you will

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

Maintain an updated knowledge of the organization's products, services, and customer service policies

Document customer interactions when necessary, compiling documents and forwarding information to interested parties

Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

Assist clients by demonstrating the use of goods and programs and answering any questions they may have

Participate in training opportunities provided by the organization or by outside entities

Establish and maintain good rapport with customers by using positive language and anticipating their needs

Required Qualifications

2+years of previous customer service experience a plus

Friendly and welcoming manner with clients and other members of the customer service team

Extensive knowledge of the company's policies, procedures, goods and services

Familiarity with customer-relationship management (CRM) software programs

Ability to explain complex concepts i

Experience : 2 - 5 Years

No. of Openings : 100

Education : Any Bachelor Degree

Role : Customer Service Associate

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India