Hiring For International US Banking Process For Experienced Candidates

Black & White Business Solutions

greetings from black & white

dear candidate,

hiring for world biggest us bank .

hiring for international us banking process for experienced candidates

location : hyderabad

for more details:

contact: hr shikha

about this role:

wells fargo is seeking a customer service associate-voice

customer service: covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

in this role, you will

• respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

• maintain an updated knowledge of the organization's products, services, and customer service policies

• document customer interactions when necessary, compiling documents and forwarding information to interested parties

• explain simply and clearly in response to customer questions and check for customer understanding and acceptance

• recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

• assist clients by demonstrating the use of goods and programs and answering any questions they may have

• participate in training opportunities provided by the organization or by outside entities

• establish and maintain good rapport with customers by using positive language and anticipating their needs

required qualifications

• 2+years of previous customer service experience a plus

• friendly and welcoming manner with clients and other members of the customer service team

• extensive knowledge of the company's policies, procedures, goods and services

• familiarity with customer-relationship management (crm) software programs

• ability to explain complex concepts i

• Experience

  2 - 5 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Customer Service Associate

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office