Customer Retention Job Vacancies in Gwalior

Job descriptionMaintain Customers Data BaseWorkshop Customers data to be maintained with correct and latest account details (Contact no.contact person name, e-mail ids, bill to account, etc.).Scheduling an Appointment Accept service booking and register in the appointment sheet. Accepted appointments to be informed to respective Service Advisors, Service Manager and Partsdepartment. Making a prior call for reconfirmation of appointments.Welcome and greet customers Customers arrived at reception to be greeted and introduce to respective service advisors in case allservice advisors are busy.Preparing Analysis Vehicles which have not visited last two years to be extracted eDealer and inform to theService Manager. Instant feedback analysis to be done. Service follow up analysis to be done. Root cause analysis to be given to Service Manager.Follow-up Service for Customer 7th day follow up call to be made. Positive and negative feedback with analysis to be given to Service Manager.Complaint management Register customer complaint in eDealer. Use the complaint source as walk in, emails, letters referred by MBIPL, SFU etc. Root cause analysis of customer complaint.Build and enhance customer relationship Reminder of Service. Promotion of companys activities in relation to service, parts and car sales campaign..