CRE -Customer Relationship Executive

Samarth Group

job description

maintain customers data base

•workshop customers data to be maintained with correct and latest account details (contact no.

contact person name, e-mail ids, bill to account, etc.).

scheduling an appointment

• accept service booking and register in the appointment sheet.

• accepted appointments to be informed to respective service advisors, service manager and parts

department.

• making a prior call for reconfirmation of appointments.

welcome and greet customers

• customers arrived at reception to be greeted and introduce to respective service advisors in case all

service advisors are busy.

preparing analysis

• vehicles which have not visited last two years to be extracted edealer and inform to the

service manager.

• instant feedback analysis to be done.

• service follow up analysis to be done.

• root cause analysis to be given to service manager.

follow-up service for customer

• 7th day follow up call to be made.

• positive and negative feedback with analysis to be given to service manager.

complaint management

• register customer complaint in edealer.

• use the complaint source as walk in, emails, letters referred by mbipl, sfu etc.

• root cause analysis of customer complaint.

build and enhance customer relationship

• reminder of service.

• promotion of company’s activities in relation to service, parts and car sales campaign..

• Experience

  1 - 4 Years

• No. of Openings

  5

• Education

  Diploma, Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office