CRE -Customer Relationship Executive

Samarth Group

Job description

Maintain Customers Data Base

Workshop Customers data to be maintained with correct and latest account details (Contact no.

contact person name, e-mail ids, bill to account, etc.).

Scheduling an Appointment

Accept service booking and register in the appointment sheet.

Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts

department.

Making a prior call for reconfirmation of appointments.

Welcome and greet customers

Customers arrived at reception to be greeted and introduce to respective service advisors in case all

service advisors are busy.

Preparing Analysis

Vehicles which have not visited last two years to be extracted eDealer and inform to the

Service Manager.

Instant feedback analysis to be done.

Service follow up analysis to be done.

Root cause analysis to be given to Service Manager.

Follow-up Service for Customer

7th day follow up call to be made.

Positive and negative feedback with analysis to be given to Service Manager.

Complaint management

Register customer complaint in eDealer.

Use the complaint source as walk in, emails, letters referred by MBIPL, SFU etc.

Root cause analysis of customer complaint.

Build and enhance customer relationship

Reminder of Service.

Promotion of companys activities in relation to service, parts and car sales campaign..

Experience : 1 - 4 Years

No. of Openings : 5

Education : Higher Secondary, Secondary School, Diploma, Any Bachelor Degree

Role : Customer Relationship Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India