CRE -Customer Relationship Executive

Job description

Maintain Customers Data Base

•Workshop Customers data to be maintained with correct and latest account details (Contact no.

contact person name, s, bill to account, etc.).

Scheduling an Appointment

• Accept service booking and register in the appointment sheet.

• Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts

department.

• Making a prior call for reconfirmation of appointments.

Welcome and greet customers

• Customers arrived at reception to be greeted and introduce to respective service advisors in case all

service advisors are busy.

Preparing Analysis

• Vehicles which have not visited last two years to be extracted eDealer and inform to the

Service Manager.

• Instant feedback analysis to be done.

• Service follow up analysis to be done.

• Root cause analysis to be given to Service Manager.

Follow-up Service for Customer

• 7th day follow up call to be made.

• Positive and negative feedback with analysis to be given to Service Manager.

Complaint management

• Register customer complaint in eDealer.

• Use the complaint source as walk in, s, letters referred by MBIPL, SFU etc.

• Root cause analysis of customer complaint.

Build and enhance customer relationship

• Reminder of Service.

• Promotion of company’s activities in relation to service, parts and car sales campaign..

• Experience

  1 - 4 Years

• No. of Openings

  5

• Education

  Diploma

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office