Customer Retention Job Vacancies in Guwahati

As a Customer Relationship Executive in Guwahati, you will be responsible for building and maintaining relationships with customers through strategic communication and outbound calling. Your key responsibilities include reaching out to customers to address their needs, resolving any issues they may have, and ensuring customer retention by providing exceptional service. To excel in this role, you should possess excellent communication skills, be able to effectively convey information to customers, and have a customer-centric approach. Additionally, you should be proactive in identifying customer needs and be able to work collaboratively with other team members to ensure customer satisfaction. A minimum of 1-2 years of experience in a similar role and a graduate degree are required for this full-time position.

- Engage with customers via phone, email, or in person to understand their requirements and provide detailed product information about glasses, hardware, and related products.- Assist customers in selecting products based on their needs and preferences, suggesting complementary or upgraded items where appropriate.- Process customer orders, ensuring accuracy in product selection, pricing, and delivery details. Follow up with clients to confirm orders and payment statuses.- Prepare and send quotations to customers, negotiating prices and terms as needed to close sales while maintaining company profitability.- Monitor stock levels and coordinate with the inventory team to ensure product availability. Notify customers of backorder situations and manage special requests.- Build and maintain strong relationships with existing clients through regular follow-ups, after-sales service, and prompt handling of any inquiries or concerns.- Track sales activities, maintain accurate records, and report on progress towards sales targets to the management team.- Meet or exceed monthly and quarterly sales targets set by the company, ensuring consistent sales growth and customer satisfaction.- Stay updated on the latest products, trends, and technologies in the glass and hardware industry, ensuring accurate information is provided to customers.- Address customer complaints or issues in a timely and professional manner, ensuring customer satisfaction and loyalty.- Work closely with other team members, including the sales and marketing departments, to implement promotional campaigns and drive sales.- Ensure that all sales documentation, including invoices, delivery receipts, and sales contracts, are properly maintained and filed.

- Respond to customer inquiries via phone, email, or live chat, providing information on services such as website development, app development, and cloud solutions.- Assist customers with understanding the scope of services offered by SIQUES EDUAID, including technical details, pricing, and timelines.- Act as the primary point of contact for clients throughout the project lifecycle, from initial inquiry to post-launch.- Provide regular updates on the status of website, app, or cloud development projects, ensuring clients are well-informed of milestones and timelines.- Handle technical issues or challenges clients may encounter during or after the completion of their projects.- Troubleshoot website or app performance issues, escalated customer complaints, or cloud service disruptions, collaborating with the technical team to resolve the issues quickly.- Assist new clients with the onboarding process, providing guidance on setting up and using the developed websites, apps, or cloud platforms.- Collect customer feedback to gauge satisfaction levels with the services provided.- Work with the development and design teams to improve products or services based on customer suggestions or recurring issues.- Maintain accurate and up-to-date records of client interactions, technical issues, and service requests in the CRM system.- Document and escalate recurring issues or suggestions to relevant departments for resolution or future product improvements.- Identify opportunities for upselling additional services, such as ongoing website maintenance, app updates, or advanced cloud features, based on customer needs.- Collaborate closely with web developers, app developers, and cloud engineers to ensure that customer requirements are accurately translated into project deliverables.- Stay up to date with the latest trends and technologies in website development, app development, and cloud solutions to better assist clients with their needs.

- Develop and implement long-term strategic business plans to enhance the companys position in the automotive industry.- Identify new market opportunities and establish business growth strategies, focusing on both motor vehicles and motorcycles.- Oversee daily operations of the company, ensuring efficiency in production, distribution, and customer service.- Ensure adherence to quality standards and timely delivery of vehicles and parts to clients.- Manage the company's financial health, including budget planning, profit & loss statements, and cash flow management.- Drive the development and execution of sales and marketing strategies to increase brand awareness and revenue.- Lead, mentor, and develop the management team and staff to ensure high performance and job satisfaction.- Oversee the supply chain management process, ensuring the timely procurement of raw materials, parts, and finished goods.- Negotiate contracts with suppliers and vendors, ensuring favorable terms and cost-effective solutions.- Ensure that the company complies with all local, national, and international regulations in the automotive industry.- Drive technological innovations in products, services, and operations to improve efficiency and competitiveness.- Identify and assess potential risks related to operations, market fluctuations, and legal issues.- Develop and implement risk mitigation strategies to minimize adverse impacts on the company.- Prepare regular reports for the executive team and stakeholders, detailing business performance, challenges, and opportunities.- Promote ethical business practices, diversity, and community engagement.