Customer Retention Fresher Jobs in Guwahati

- Cold Calling: Reach out to potential customers through cold calling to generate interest in BENELLI GUWAHATI's automobile offerings, including motorcycles, accessories, and services.- Lead Qualification: Identify and qualify leads based on customer interest, ensuring a strong pipeline for the sales team.- Provide Information: Inform potential customers about the features, benefits, and pricing of BENELLI GUWAHATI's products, such as motorcycles, service packages, financing options, and accessories.- Answer Inquiries: Address customer inquiries regarding product availability, technical specifications, service offerings, and dealership promotions via phone calls.- Schedule Test Drives: Coordinate with interested prospects to schedule test drives at the dealership, ensuring a seamless experience for the customer.- Service Appointment Booking: Assist existing customers in booking service appointments for maintenance, repairs, or upgrades.- CRM Updates: Maintain accurate and up-to-date records of all customer interactions, including calls, emails, and appointments, in the companys CRM system.- Assist Sales Team: Provide support to the sales team by gathering information, providing leads, and ensuring smooth communication between potential clients and sales representatives.- Competitor Insights: Gather information on competitors' products, pricing, and promotions through customer feedback and market research.- Daily Reporting: Maintain records of all calls made, lead status, and conversion rates. Report daily activity to the sales or marketing team.- Complaint Resolution: Address customer complaints or concerns related to products, services, or billing in a professional and timely manner.- Record Keeping: Maintain and organize customer contact details, lead information, and sales records.- Customer Engagement: Engage customers with a friendly and enthusiastic tone, promoting the dealership as the go-to destination for premium motorcycles and related service

- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.- Generate leads by reaching out to potential customers, including past clients and new prospects.- Build and maintain long-term relationships with customers to foster brand loyalty.- Update and maintain customer databases with accurate information for future communications.- Stay updated on the latest product lines, pricing, and features to accurately inform customers.- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.- Process customer orders and payments over the phone, ensuring all details are accurately recorded.- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.- Gather and record customer feedback to help improve services and products.- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.- Ensure that all customer interactions and sales are in compliance with the companys policies and regulations.- Handle customer complaints professionally and effectively, working to resolve issues promptly.- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.

- Identify and research potential clients such as corporations, event organizers, travel agencies, and group booking clients.- Use various methods (cold calling, networking, digital outreach) to generate leads and create a pipeline of potential business opportunities.- Establish and maintain strong relationships with existing and potential clients to drive hotel bookings and long-term partnerships.- Promote the hotels amenities, services, special offers, and unique selling points (USP) to potential clients.- Negotiate pricing, packages, and terms of contracts with clients to ensure mutually beneficial agreements.- Work to close deals efficiently and follow up to ensure timely bookings and payments.- Analyze the local market trends, customer demands, and competitor offerings to identify business opportunities and stay ahead of market developments.- Work closely with the sales and marketing teams to align business development strategies with the hotels overall goals.- Maintain a database of potential and existing clients, and track leads, sales activities, and results using CRM software.- Support event planning teams in securing group bookings for conferences, weddings, and corporate events.- Use CRM tools to track interactions with potential clients and ensure follow-ups are timely and consistent.- Attend industry events, trade shows, and networking meetings to promote the hotel and build relationships with potential clients and partners.- Assist in developing brand-awareness strategies to increase visibility and attract new clients.

Responding to incoming leads in a timely and professional manner. Good Computer Knowledge Knowledge of English, Bengali & Hindi Assamese is Mandatory