Customer Retention Fresher Jobs in Coimbatore

Roles and Responsibilities:To Handle Inbound calls & TelemarketingManage large amounts of incoming callsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersGood

CUSTOMER EXECUTIVERequirements:Must have a bachelors degreeShould possess communication and convincing skillsExperience:Freshers are mostly preferableNumber of Vacancies:OneGender:Preferably FemaleJob Location:CoimbatoreDescription:We are hiring for a Female Customer Executive for the location Coimbatore. The ideal candidate is the one who ensure the clients receive support and all their needs are met.Roles and Responsibilities:Conducting client satisfaction surveys to understand what areas of the firm's services need improvementsCatering to client phone calls and diverting the call to the relevant departmentDealing with client issues and churning out an easy-to-follow solutionManaging payment and delivery of client ordersHelping clients choose the right service for their requirements and budgetHandling client concerns and complaints in a timely mannerInforming clients of upcoming promotions or dealsEstablishing a positive rapport with all clients and customers in person or via phoneForming reports based on customer satisfaction and helping team to develop skillsFixing appointments based on the availability of customers and clientsInteracting with customers to ensure they have a desirable experienceNote:This is a full time job and Immediate Joiners are mostly preferableAbout Us:Welcome to Camouflage Clicks! We are more than just photographers we are storytellers capturing the essence of your moments. Established in November 2020, Camouflage Clicks began its journey as an event photography service with a passion for freezing fleeting moments in time and turning them into cherished memories. At Camouflage Clicks, we believe that every event deserves to be a seamless and memorable experience. Our mission is to transform your event planning journey into a stress-free and delightful adventure, where every detail is taken care of with a comprehensive range of services, we are your one-stop destination for all things event-related.