Job Title: Collection ExecutiveIndustry: NBFC / Financial ServicesDepartment: Collections & RecoveryLocation: [Bangalore]Employment Type: Full-timeJob SummaryThe Collection Executive is responsible for timely recovery of dues from customers, reducing delinquency, and maintaining healthy customer relationships while strictly adhering to RBI guidelines and company policies.Key ResponsibilitiesFollow up with customers for overdue payments via calls, messages, Collect EMI payments and ensure timely deposit as per company processMaintain accurate records of collections, receipts, and customer interactionsHandle customer queries related to repayments and resolve issues professionallyIdentify delinquent accounts and escalate high-risk cases to the supervisorCoordinate with internal teams for repayment posting and account reconciliationEnsure ethical collection practices and compliance with RBI regulationsMeet assigned collection and recovery targetsUpdate collection status in CRM / collection system dailyRequired Skills & QualificationsMinimum 10+2 / Graduate preferred03 years of experience in collections (NBFC / Banking preferred)Good communication and negotiation skillsAbility to work in the field and handle pressure situationsBasic knowledge of loan products and EMI structuresFamiliarity with collection tools, CRM, and mobile appsKey Performance Indicators (KPIs)Collection efficiency (%)Reduction in delinquency and NPA levelsDaily/monthly recovery targets achievedAccuracy of documentation and reportingCustomer feedback and compliance adherencePreferred AttributesStrong follow-up and persuasion skillsEthical and customer-centric approachSelf-motivated and result-drivenAbility to work independently and in teamsCompensation & BenefitsCompetitive salary with performance-based incentivesPF, Gratuity, ESI, and Medical Benefits as per company policyHR Conatact- 9513443405Interview Address: 3rd Floor, Mereside Heights, 1st Main Rd, Sakshi Nagar, Pai Layout, Mahadevapura, Bengaluru, Karnataka 560016Data Utilization Disclaimer:By responding to this email, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law.