Debt Manager Jobs

Recovery Manager urgently needed for Mumbai

We are seeking a Customer Care Executive to join our team in Jayanagar. This role is suitable for fresh graduates or those with limited experience in customer service. The position requires a proactive individual who can effectively handle customer inquiries and provide excellent service.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle incoming calls and messages from customers, addressing their questions and concerns in a prompt manner to ensure satisfaction.- **Provide Information:** Offer accurate information about products and services, helping customers make informed decisions and enhancing their overall experience.- **Issue Resolution:** Identify and resolve any issues faced by customers, ensuring that problems are managed efficiently to maintain satisfaction and loyalty.- **Document Interactions:** Keep detailed records of customer interactions, noting inquiries and resolutions for future reference and to improve service quality.- **Collaborate with Team:** Work closely with team members and other departments to streamline processes and improve the overall customer care experience.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to effectively interact with customers. A friendly and positive attitude is essential for creating a welcoming environment. Basic computer skills are needed for recording customer information and managing inquiries. Candidates should be detail-oriented and capable of multitasking in a fast-paced environment. A high level of patience and empathy is crucial for understanding customer concerns and providing suitable solutions. Flexibility in working hours may also be required to accommodate customer needs.

Job Title: Collection ExecutiveJob Summary:Responsible for managing overdue accounts, ensuring timely recovery of outstanding payments, maintaining customer relationships, and minimizing delinquency through effective follow-ups and negotiation.Key Responsibilities:Follow up with customers for overdue payments via calls, emails, and field visits (if applicable).Ensure timely collection of EMI / loan / outstanding dues as per company policy.Negotiate repayment plans and resolve customer queries related to payments.Maintain accurate records of collection activities in the system.Coordinate with internal departments (Sales, Credit, Operations) for dispute resolution.Achieve monthly collection targets and reduce bucket delinquency.Ensure compliance with legal and regulatory guidelines during recovery processes.Required Skills:Strong communication and negotiation skillsAbility to handle difficult customers professionallyTarget-oriented and result-driven mindsetBasic knowledge of banking/NBFC collection processesGood documentation and reporting skills

We are looking for a Collection Supervisor to lead our collections team in Durgapur. The ideal candidate will be responsible for managing collections efforts, ensuring that payments are received on time, and maintaining positive relationships with our customers.Key Responsibilities:1. Supervise Collections Team: Lead and support a team of collectors to achieve monthly targets and ensure they follow best practices in collections.2. Monitor Collections Processes: Regularly review the collection processes, analyze accounts, and identify areas for improvement to enhance efficiency and effectiveness.3. Communicate with Customers: Contact customers regarding overdue accounts, negotiate payment plans, and resolve disputes while maintaining a professional demeanor.4. Maintain Records: Keep accurate and up-to-date records of all collection activities, payments received, and customer communications to support reporting and compliance.5. Reporting: Prepare weekly and monthly reports for management, highlighting collection performance and any issues impacting cash flow.Required Skills and Expectations:Candidates should have at least two years of experience in collections or a related field. A 12th-grade education is required. Strong communication and interpersonal skills are essential, as you will be dealing with customers regularly. Attention to detail is important for tracking payments and maintaining records accurately. The ideal candidate should work well in a team environment, demonstrate leadership qualities, and be able to motivate others to meet targets. A solid understanding of financial principles and effective negotiation skills will be highly valued.

Debt management and Team management

Job Title: Real Estate Recovery Executive (Female)Department: Sales / Accounts / CollectionsLocation: On-siteExperience: 14 years (Freshers with good communication skills can also apply)Job Summary:We are looking for a Female Real Estate Recovery Executive to manage customer payment follow-ups, outstanding dues, and recovery processes. The role involves coordinating with clients, maintaining payment records, and ensuring timely collection as per company policy.Key Responsibilities:Follow up with clients for pending payments, installments, and duesCoordinate with sales, accounts, and legal teams for recovery casesMaintain customer payment records and recovery reportsHandle customer queries related to payment schedules and receiptsConduct telephonic, email, and in-person follow-ups when requiredEnsure recoveries are done in a professional and ethical mannerPrepare daily/weekly recovery status reportsSupport legal recovery process when escalation is requiredMaintain confidentiality of financial and customer dataRequired Skills & Qualifications:Graduate in any discipline (B.Com / BBA preferred)Good communication and negotiation skillsBasic knowledge of real estate payment structuresComfortable with MS Excel, Word, and CRM softwareAbility to handle pressure and difficult conversations politelyStrong follow-up and coordination skillsPreferred Candidate Profile:Experience in real estate, banking, or finance recoveryPresentable personality with professional attitudeSalary & Benefits:Salary: As per industry standardsCareer growth opportunitiesSupportive work environment

follow up customers via out bound calls & to inform them to finish debt amount (unpaid EMI & loans), bank ke loan defaulter customers se payment collection karna hai. Freshers, Experience, DRA- Non DRA sab apply kar sakte hai.

JOB DESCRIPTION for TEAM-LEADER* Lead and manage a team of collection agents.* Set and monitor performance targets for the team.* Provide training, support, and guidance to team members.* Ensure compliance with company policies and regulatory requirements.* Handle escalated customer issues and resolve in a timely manner.* Analyze collection data to identify areas for improvement.* Develop and implement strategies to improve collection efficiency.* Prepare and present regular reports on team performance.SKILLS* Leadership* Team Management* Customer Service* Compliance* Data Analysis* Performance Monitoring* Conflict Resolution* Microsoft Office*Negotiation

Currently looking for hard core collection candidate For Gonda, Bahraich, Ayodhya and Akbarpur location.Key Responsibilities:Ensure timely recovery of overdue accounts.% of monthly/quarterly collection targets met.Process cycle time: from delinquency to resolution.Adoption of new tools: call tracking, reminder systems.Audit findings and resolution rates.Frequency of escalations to legal or regulatory actionsTimeliness and accuracy of AR age & collection analysis reportsTrend identification and action recommendationsEnablement of strategic decisions through data

Team Management:Supervise and motivate a team of debt collectors to achieve performance targets and KPIs.Conduct regular team meetings and individual performance reviews.Plan collection portfolio, execute and achieve targets jointly with tele callers and supervisors. Provide coaching, training, and development to team members.Monitor team performance and identify areas for improvement.Handle escalated calls and resolve complex customer issues.Manage team schedules and ensure adequate staffing levels.Address and resolve employee relations issues.Performance Monitoring and Reporting:Track and analyze team performance metrics, including recovery rates, call volume, and compliance.Generate regular reports on team performance and provide insights to management.Identify trends and implement strategies to improve collection efficiency.Monitor and ensure compliance with all relevant laws and regulations.Debt Collection Operations:Develop and implement effective collection strategies and procedures.Ensure accurate and timely documentation of all collection activities.Monitor and manage collection queues and prioritize accounts.Maintain a thorough understanding of debt collection software and systems.Work with management to update and improve collection policies and procedures.Ensure all data entry is accurate.Compliance and Quality Assurance:Ensure all collection activities comply with relevant laws, regulations, and company policies.Conduct regular audits to ensure quality and compliance.Implement and maintain quality assurance measures.Stay up-to-date on changes in debt collection laws and regulations.Client Communication:It is required to communicate with clients/bank collection manager in regard to account status, understand and set correct expectations, visits in high ticket size collections. Maintain professional communication with clients.

We have vacant of 4 Field Collection Manager Jobs in Ghazipur,Varanasi,Mathura,Aligarh,Mirzapur,Prayagraj,Gorakhpur, Jabalpur,Azamgarh,Jaunpur,Sultanpur,Kosi Kalan, Mathura, Experience Required : 1 Year Educational Qualification : Higher Secondary, Diploma, Professional Degree, B.Com, B.Ed, Other Bachelor Degree Skill Collection Supervisor,Payment Collection,Debt Recovery,Collections Recovery,Recovery Agent etc.

Please find the JD for the Collection Manager profileResponsible for cash collections/operations / liquidation, cash pick-up, cash delivery, and compliance with policies and guidelines with respect to collections.Responsible for overdue debt management, taking charge of the current overdue debt situation.Connecting with the borrowers who have delinquency via various methods including phone call, and mails and direct visits (if required).Recording the collection situation, getting information from customers/clients, and updating it periodically.To assist in analyzing overdue data, summarizing collection experiences.Taking active measures to promote collection issues to avoid losses with an effort and make the account due within the definite quota.Ensure timely & accurate cash logistics services and & maintain good collection relations with customers/Clients.Queries & complaints resolution, internal process and controls, timely reporting to the reporting officer.

Fund Raising Preparation and execution of application and various requirement of lenders forarranging the funds through Banks / NBFCs / NCDs Interaction and negotiating with bankers / investors for executing the transaction timely within the COF indication Reviewing and finalization of borrowing documents and ensuring timely disbursement. Analyzing and preparing the documents and other documents required for successful closure of the proposal in banks. Preparing Information Memorandum and Teaser notes, Financial models.Debt Management Timely repayment of all debt obligations & Debt or liability repayment confirmations/follow up for any overdue reporting. Covenant tracking for various lenders Monthly/Quarterly/Half yearly/Annual reporting to investors/lenders/other stakeholders. Manage due diligence by lenders, provide information about the company in a precise, compelling manner on a timely basis. Managing the Stock audits of the lenders by coordinating with the various internal StakeholdersCo-Lending Enabling the growth of the NBFC through collaborating with large banking capital and enhancing the growth in the NBFC. Managing end-to-end transactions from the initial stage to the development and to the product going live. Timely submission of the MIS and other reporting.Liaising with Other Stakeholders Liaising with Rating agencies in a time-to-time manner. Liaising with internal and external stakeholders for

Provide guidance, training, and support to team members. Ensure they understand their roles and responsibilities. Regularly assess the performance of team members against established goals and KPIs. Provide feedback and implement improvement plans when necessary. Create and implement effective recovery strategies to minimize overdue accounts and bad debts. Tailor strategies to different segments of borrowers .Establish realistic and measurable recovery goals for the team, aligning with the organization's overall financial objectives. Oversee daily recovery activities, ensuring that all processes are followed correctly and efficiently .Optimize workflows to ensure timely and effective recovery efforts. Implement improvements to enhance efficiency and effectiveness. Address and resolve complex or escalated recovery cases, working closely with borrowers and legal teams when necessary Identify and assess potential risks related to loan recovery. Develop mitigation strategies to address these risks. Establish and enforce controls to minimize financial losses and ensure the integrity of recovery processes. Collaborate with other departments such as finance, legal, and customer service to ensure coordinated and cohesive recovery efforts Facilitate effective communication with borrowers, addressing their concerns and working towards mutually agreeable solutions.

Good Knowledge of loan collections, debt recovery, or related roles within the banking sector is essential. Experience in managing a collections team is preferred. Optimize recovery processes to minimize losses and maximize returns. Ensure compliance with legal and regulatory requirements in the recovery process.Coordinate legal actions, including filing cases and liaising with external legal teams. Oversee the evaluation and management of recovery team all over the company. Recovery vendor management, Team leadership,Negotiate with defaulting customers for settlements and repayment plans. Facilitate discussions to achieve mutually beneficial agreements, Documentation and Record Keeping, Collaborate with internal departments such as legal, risk management, and operations. Establish and monitor key performance indicators for the recovery team. Maintain effective communication with defaulting customers to facilitate resolution.Handle customer inquiries and concerns professionally.

A Debt Recovery Agent is responsible for contacting individuals or businesses who have defaulted on their loan payments or debts. The role involves negotiating payment arrangements, providing financial counseling, and recovering outstanding debts. Field visits may be required to locate debtors, conduct face-to-face meetings, and assess repayment capabilities.Contact Debtors: Initiate contact with debtors via phone calls, emails, and letters to discuss overdue accounts and negotiate repayment terms.Negotiate Payment Arrangements: Work with debtors to establish feasible payment plans based on their financial situation and ability to repay.Provide Financial Counseling: Offer guidance and support to debtors facing financial difficulties, assisting them in managing their debt and budget effectively.Conduct Field Visits: Perform on-site visits to debtors' residences, workplaces, or other relevant locations to locate individuals, verify information, and discuss repayment options.Assess Repayment Capabilities: Evaluate debtors' financial circumstances through discussions, documentation review, and observation during field visits to determine their capacity to repay.Document Activities: Maintain accurate records of all communications, negotiations, and agreements with debtors, ensuring compliance with legal and company guidelines.Collaborate with Legal Teams: Coordinate with legal departments or external legal counsel to escalate cases when necessary, ensuring compliance with regulatory requirements and pursuing legal action if debts remain unpaid.Monitor Payment Compliance: Follow up with debtors to ensure adherence to agreed-upon payment plans, address any issues or concerns, and take appropriate action in cases of non-compliance.Provide Regular Updates: Communicate regularly with supervisors or team leaders to provide updates on case progress, identify challenges, and seek guidance on complex situations.Maintain Confidentiality: Handle sensitive financial infor

We Are Hiring Tele-Calling Executives And Field Executives For The Collection Process Of Multinational, Indian Banks And NBFC's.You Will Be Responsible For Collecting The Outstanding Dues Of The Customer's Loan Accounts.Preferred candidate profileDRA-CERTIFIED (Debt Recovery Agent) Are PrefferedPerks and benefitsSubstantial Bonuses & Incentives On Target Achievements.Award Recognition For Star Performers.

Core- Production Planning/ Order Management: Lead the process of Order Management by tracking with field sales team and other online portals. Closing the customer order as per timeline and Provide Production Plan to the Technical Team after stock position reconciliation.- Debtors & Collection Management: Lead in Tracking invoices, monitoring payment deadlines, reminding customers of outstanding payments and taking collection measures when necessary.- Stock Management: Ensuring proper Stock Management by analysis Market trends, past data, competitor analysis, Project Stages and customer requirement- Pricing: Leading Creation of Quotation and Proforma Invoice as per SOP-Dispatch Planning: Lead end-to-end dispatches by arranging the most economic and fastest mode of transport and conducts regular tracking Interfaces with customers for dispatch- External Processing Agent (EPA) Management: Lead the Process of External Processing Agent as per contract of Manufacturing or Subcontracting Managerial-Strategic Planning: Assisting Business Head in developing and implementing strategies according to Annual Business Plan and support Business Team in achieving the ABP targets-Reporting and Analysis: Preparing reports, presentations, and analysis for Process Optimization Function. Providing insights and recommendations based on the data collected-Cross-functional Collaboration: Collaborating with marketing, product development, finance, and other departments to ensure synergy in strategies and optimize outcomes-Technology and Tools Implementation: Supporting in Identifying and implementing sales technologies and tools (like CRM systems) to enhance sales efficiency and effectiveness.

We are looking for 15 Area Debt Manager Posts in Maharashtra, Team Management Skills, Convincing Power, with deep knowledge in Team Management Skills, Convincing Power and Required Educational Qualification is : Other Bachelor Degree,

Job Description: Customer Retention Officer (Collection & Recovery)We are looking for energetic and motivated individuals to join our Microfinance team as a Customer Retention Officer. This role is critical for maintaining healthy portfolio quality by ensuring timely repayments and building strong relationships with our rural and semi-urban clients.Role OverviewDepartment: Collection & RecoverySector: Microfinance (MFI)Target Age: 18 28 yearsWork Timing: Starts at 6:30 AM (Early morning field visits are essential)Location: Field-based (Operating within a 50km radius of your home location)Key ResponsibilitiesField Collections: Conduct daily field visits to collect installments from customers at their doorsteps or center meetings.Relationship Management: Build rapport with borrowers to ensure they prioritize their loan repayments.Recovery: Follow up with overdue or delinquent customers to recover pending payments and understand their financial challenges.Documentation: Maintain accurate records of daily collections and submit reports to the branch manager.Retention: Identify at-risk customers and educate them on the benefits of timely repayment to ensure future loan eligibility.Compensation & BenefitsMonthly Salary: 15,000 to 17,000 (Based on experience and interview).Statutory Benefits: PF (Provident Fund) + ESIC (Employee State Insurance).Health Cover: Mediclaim benefits for you and your family.Allowances: Dedicated Petrol Allowance for field travel.Incentives: Performance-based monthly incentives (the more you recover, the more you earn).RequirementsEducation: Minimum 12th Pass or Graduate.Skills: Strong communication, negotiation, and persuasion skills.Mandatory: Must own a Two-Wheeler and have a valid Driving License.Resilience: Ability to work in the field and handle early morning shifts.Note: This is a high-energy field job. Candidates must be comfortable traveling up to 50km from their residence to reach assigned collection clusters.

Job Description: Customer Retention Officer (Collection & Recovery)We are looking for energetic and motivated individuals to join our Microfinance team as a Customer Retention Officer. This role is critical for maintaining healthy portfolio quality by ensuring timely repayments and building strong relationships with our rural and semi-urban clients.Role OverviewDepartment: Collection & RecoverySector: Microfinance (MFI)Target Age: 18 28 yearsWork Timing: Starts at 6:30 AM (Early morning field visits are essential)Location: Field-based (Operating within a 50km radius of your home location)Key ResponsibilitiesField Collections: Conduct daily field visits to collect installments from customers at their doorsteps or center meetings.Relationship Management: Build rapport with borrowers to ensure they prioritize their loan repayments.Recovery: Follow up with overdue or delinquent customers to recover pending payments and understand their financial challenges.Documentation: Maintain accurate records of daily collections and submit reports to the branch manager.Retention: Identify at-risk customers and educate them on the benefits of timely repayment to ensure future loan eligibility.Compensation & BenefitsMonthly Salary: 15,000 to 17,000 (Based on experience and interview).Statutory Benefits: PF (Provident Fund) + ESIC (Employee State Insurance).Health Cover: Mediclaim benefits for you and your family.Allowances: Dedicated Petrol Allowance for field travel.Incentives: Performance-based monthly incentives (the more you recover, the more you earn).RequirementsEducation: Minimum 12th Pass or Graduate.Skills: Strong communication, negotiation, and persuasion skills.Mandatory: Must own a Two-Wheeler and have a valid Driving License.Resilience: Ability to work in the field and handle early morning shifts.Note: This is a high-energy field job. Candidates must be comfortable traveling up to 50km from their residence to reach assigned collection clusters.