Collection Manager Job Vacancies in Kolkata

As a Collection Officer, your primary responsibility will be to contact individuals or businesses with overdue accounts and negotiate payment plans to resolve their outstanding debts. You will be required to make phone calls, send letters, and communicate with clients in a professional and courteous manner to collect payments.Key responsibilities include reviewing delinquent accounts, tracking down customers, establishing payment arrangements, updating account information, and documenting all interactions. You must also be able to accurately assess a customer's financial situation and offer solutions that meet both their

Team Management:Supervise and motivate a team of debt collectors to achieve performance targets and KPIs.Conduct regular team meetings and individual performance reviews.Plan collection portfolio, execute and achieve targets jointly with tele callers and supervisors. Provide coaching, training, and development to team members.Monitor team performance and identify areas for improvement.Handle escalated calls and resolve complex customer issues.Manage team schedules and ensure adequate staffing levels.Address and resolve employee relations issues.Performance Monitoring and Reporting:Track and analyze team performance metrics, including recovery rates, call volume, and compliance.Generate regular reports on team performance and provide insights to management.Identify trends and implement strategies to improve collection efficiency.Monitor and ensure compliance with all relevant laws and regulations.Debt Collection Operations:Develop and implement effective collection strategies and procedures.Ensure accurate and timely documentation of all collection activities.Monitor and manage collection queues and prioritize accounts.Maintain a thorough understanding of debt collection software and systems.Work with management to update and improve collection policies and procedures.Ensure all data entry is accurate.Compliance and Quality Assurance:Ensure all collection activities comply with relevant laws, regulations, and company policies.Conduct regular audits to ensure quality and compliance.Implement and maintain quality assurance measures.Stay up-to-date on changes in debt collection laws and regulations.Client Communication:It is required to communicate with clients/bank collection manager in regard to account status, understand and set correct expectations, visits in high ticket size collections. Maintain professional communication with clients.

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Connecting Customers, showing staments, collecting overdue balance, correcting CIBIL Score

Field Collection and Recovery Job

Need Collection supervisor Urgently..

We are looking for 15 DRA TELECALLER Posts in Kolkata South Kolkata with deep knowledge in Collection Officer and Required Educational Qualification is : Higher Secondary/Graduate . Telecallers should be DRA certificate holder.

Job Openings for 10 Collection Executive Jobs with minimum 1 Year Experience in Kolkata, West Bengal,Around Kolkata, West Bengal having Educational qualification of : Higher Secondary, B.A with Good knowledge in Collection Management,Credit Control,Credit Collection etc.

1. Visit to the defaulting customers address for payment2. Negotiate to customers for payment3. Guide to the customers payment4. Collection target must be achieved5. Send the customers report & feedback to head office on daily basis

-Bank's Debt Recovery in NPA accounts-Visit Bank, Borrower, Mortgaged property-Tit-up with Govt offices for taking Physical Possession of Secured assets-Outstation Tour for marketing and meeting

Collect outstanding debts from clients and achieve collection targets to ensure positive cash flow.Maintain debtors book to ensure that the debt status is accurate and latest.Develop reports on aged debt accounts and days sales outstanding (DSO) reports.Monitor slow-moving accounts to identify delinquent debts and take necessary action to recover the debts.Offer 247 services to customers in a prompt and accurate manner.Post customers checks and ensure timely credit transfer.Review collection queue to perform collection activities accordingly.Adhere to customer policies and procedures.Close a specific number of collection accounts each month to meet the assigned target.Contact debtors and implement repayment schedules and terms.Assist the company to take legal action against debtors by providing necessary information.Maintain security and confidentiality of company and customer information.Follow legal requirements during debt collections to avoid legal issues.