Branch Service Manager Job Vacancies in Delhi NCR

AUTOMOBILE COMMERCIAL VEHICLE,SERVICE ASHOK LEYLAND

Education: BE/Diploma/Graduate in any.Preferred Industry: Home appliances, Consumer Durable & Small Appliances, DTH, etcRoles & Responsibility:Responsible for Service Delivery within the assigned area.Appointment of Service Partners, training and implementation of process/policy as per guidelines for Service Partner.To be maintain MSL and regular billing of parts.Ensure Service delivery as per defined TAT.Time to time Distributor/Dealer Visit and ensure satisfaction.Audit of ASP work order and Spare consumption.Ensure submission & audit of ASP monthly claims Knowledge of Local Language is Must.Key Responsibilities:1. Service Operations Management:Oversee day-to-day service operations for coolers at the branch level.Ensure timely installation, maintenance, and repair of units.Implement and monitor service schedules and preventive maintenance plans.2. Team Management:Lead, train, and supervise service engineers, technicians, and support staff.Allocate tasks based on skillsets and workload.Conduct performance reviews and identify training needs.3. Customer Service & Relationship Management:Handle escalated customer complaints and ensure effective resolution.Maintain high levels of customer satisfaction through quality service delivery.Build strong relationships with dealers, retailers, and key accounts.4. Inventory & Spare Parts Management:Ensure optimal inventory of spare parts and tools.Monitor usage, reorder levels, and coordinate with the supply chain team.Prevent losses due to overstocking or stockouts.5. Compliance & Documentation:Ensure adherence to company policies, safety standards, and service protocols.Maintain service records, customer feedback logs, and warranty claim documentation.6. Reporting & MIS:Prepare and share periodic reports on service metrics, cost efficiency, and customer feedback.Analyze data to identify trends and suggest improvements.