Incident Manager Job Vacancies in Chennai

We are looking for an experienced Data Reliability Support Engineer to ensure data quality, reliability, observability, and compliance across enterprise data platforms. The candidate will develop automated validation frameworks, monitor data pipelines, enforce data contracts, and ensure SLA-compliant data reaches downstream platforms.Key ResponsibilitiesDesign enterprise-wide data observability frameworks and monitor data platform health, freshness, volume, completeness, and schema changes.Develop automated anomaly detection, data validation, alerting, and incident management frameworks.Define, monitor, and improve data SLAs and SLOs.Prevent poor-quality or non-compliant data from entering downstream platforms through data quarantine and rejection mechanisms.Implement and enforce data contracts with Data Governance teams and upstream system owners.Integrate data quality metrics with governance platforms and support metadata, lineage, and data catalogue initiatives.Publish data quality scorecards and track SLA violations, recurring data defects, and reliability metrics.Lead root cause analysis, coordinate corrective actions, and escalate repeated data contract violations.Collaborate with Data Engineering, Data Governance, Platform, and source system teams to improve reliability and operational efficiency.Required Skills & Qualifications5-10+ years of experience in Data Engineering, Data Platform Engineering, or Reliability Engineering.Strong proficiency in SQL and Python.Hands-on experience with Grafana, Monte Carlo, or Acceldata.Experience with Informatica, Collibra, Talend Data Quality, or Microsoft Purview.Familiarity with Microsoft Azure, Azure Data Lake Storage (ADLS), Dynamics 365, and CRM systems.Experience in automated data validation, anomaly detection, data SLAs and SLOs, and data pipeline reliability.Strong understanding of distributed systems, enterprise data architecture, data contracts, metadata management, data lineage, and data governance.Familiarity with CI/CD pipelines and Infrastructure as Code (IaC).Strong analytical, troubleshooting, root cause analysis, stakeholder management, and cross-functional collaboration skills.Proactive problem-solving approach, adaptability, and commitment to continuous improvement.Key Performance Indicators (KPIs)Reduction in downstream data incidents and recurring data defects.Increase in data sources covered by formal data contracts.Improvement in SLA adherence, data freshness, completeness, and overall quality metrics.Reduction in reactive troubleshooting.

We are seeking a highly skilled Cyber Security Engineer with 10 to 18 years of experience to join our team in Chennai. The ideal candidate will possess a strong background in protecting networks, systems, and data from cyber threats.Key Responsibilities:- Threat Analysis and Mitigation: Identify potential security threats and vulnerabilities, assess risks, and implement measures to mitigate them effectively. This ensures that sensitive information remains protected against evolving threats.- System Monitoring and Maintenance: Regularly monitor and maintain security systems and tools to ensure they function optimally. This includes updating software and applying security patches to safeguard against new vulnerabilities.- Incident Response and Recovery: Act promptly in the event of a security breach, investigating incidents, documenting findings, and implementing recovery plans to restore systems to normal operations.- Security Policy Development: Develop and enforce security policies and procedures that align with industry best practices. This helps cultivate a culture of security awareness throughout the organization.- Training and Awareness Programs: Conduct training sessions for staff on cybersecurity practices and the importance of maintaining security protocols, enhancing the overall security posture of the organization.Required Skills and Expectations:Candidates should have a degree in B.C.A, B.E, or a relevant professional qualification. In-depth knowledge of security protocols, risk assessment tools, and firewalls is essential. Familiarity with compliance requirements and standards such as ISO 27001, NIST, or GDPR is highly desirable. Strong analytical and problem-solving skills, along with excellent communication abilities, are critical for collaborating within teams and educating others on security matters.

Understanding the customer reported IT incidents & provide resolution within SLA. Timely escalations to vendors & backend teams for quicker resolution.- Timely escalations to backend team & vendors & tracking to closure- knowledge in mailing & Linux would be added advantage- Atleast 1 year in customer handling in a process oriented IT support industry.

Project DetailsApplication configurations, troubleshoot environment issues, Incident Management, Functional and Technical checkouts for major Insurance customer.Role Description / Responsibilities As a Infrastructure support analyst, Take up all activities in software testing and application support lifecycle Troubleshoot environment and application configuration issues Incident Management and Application support Provide Technical configurations and Functional checkouts for business applications Act as subject matter expert for the applications under scope Regularly monitor for enterprise initiatives and compliance requirements, provide impact analysis for the applications in scope, help develop solutions and implementRequired Skills: Domain / Technology environmentAny Test Automation Skillset, J2EE, MQ, DB2