Service Operations Job Vacancies in Delhi NCR

We are looking for a Customer Service Associate to join our team in Noida. This is a full-time position that requires you to work from our office. You will play a crucial role in helping our customers and ensuring their satisfaction.**Key Responsibilities:**- **Assist Customers:** Provide friendly and effective support to customers over the phone, email, and chat for any inquiries they may have.- **Problem Solving:** Identify customer issues and work towards providing quick and effective solutions to enhance customer experience.- **Maintain Records:** Keep accurate records of customer interactions and transactions in our system to help track issues and their resolutions.- **Follow Up:** Contact customers to ensure issues were resolved to their satisfaction and provide further assistance if needed.- **Collaborate with Team:** Work closely with other team members to share insights and improve customer service processes.**Required Skills and Expectations:**- **Communication Skills:** Clear and effective verbal and written communication is essential for assisting customers and relaying information accurately.- **Customer Focus:** A strong desire to help customers and resolve their issues in a timely manner is important.- **Problem-Solving Skills:** Ability to think critically and find solutions to customer problems is crucial.- **Team Player:** Willingness to collaborate with colleagues and contribute to a positive team environment.- **Adaptability:** Being open to feedback and adjusting methods to improve customer service and efficiency in handling inquiries.No prior experience is required, making this an excellent opportunity for recent graduates or those looking to start a career in customer service.

We are looking for a dedicated Customer Service Associate to join our team in New Delhi. The ideal candidate will be responsible for providing high-quality support to our customers. This is a full-time position where you will work from our office.**Key Responsibilities:**- **Assist Customers:** Help customers with their inquiries via phone, email, or chat, ensuring their questions are answered accurately and promptly.- **Resolve Issues:** Address any problems or concerns customers may have with our products or services, working diligently to find effective solutions.- **Maintain Records:** Document customer interactions and feedback in our system to help improve service and track trends.- **Product Knowledge:** Learn about our products and services thoroughly to provide accurate information and guide customers effectively.- **Team Collaboration:** Work with team members to achieve common goals and improve customer service processes and outcomes.**Required Skills and Expectations:**- Strong communication skills are essential, both verbal and written, to effectively interact with customers.- Ability to work in a fast-paced environment while managing multiple tasks.- Good problem-solving skills to address customer issues efficiently.- Basic computer proficiency and experience with customer service software are advantageous.- A positive attitude and a willingness to learn about the company's products and services.Candidates with 0 to 2 years of experience who hold a degree in B.A, B.Arch, B.C.A, B.B.A, or B.Com are encouraged to apply.

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi.The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.Key ResponsibilitiesDrive inbound sales across FIT, group, and corporate segmentsManage reservations, occupancy planning, inventory, and rate strategiesBuild and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platformsConvert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-upsCoordinate closely with operations and guest services teams to ensure seamless guest experiencesLead and mentor the reservations team to ensure operational efficiency and service excellenceMonitor market trends, competitor activity, and customer preferences to drive business growthMaintain accurate reservation records, forecasting, and reporting systemsIdeal Candidate10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitalityStrong network within inbound travel trade and DMC ecosystemDeep understanding of international inbound tourism markets and buyer behaviourStrong communication, negotiation, and stakeholder management skillsProficiency in PMS/CRS systems and OTA managementCandidates should preferably be based out of DelhiImportant NoteCandidates from inbound travel trade backgrounds will be strongly preferredCandidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role Interested candidates can share their profiles at:jobs@thepeopleorder.com

As an Operational Executive in our team based in Delhi, you will play a vital role in ensuring smooth day-to-day operations. This full-time position is designed for fresh graduates or individuals with up to two years of experience. **Key Responsibilities:**- **Administrative Support:** You will assist in daily administrative tasks, including organizing meetings and maintaining records to ensure that the office runs efficiently.- **Data Management:** Responsible for managing and updating databases, you will ensure that all information is accurate and easily accessible.- **Communication Coordination:** Serve as a point of contact for internal and external communications, helping to streamline processes and provide clear information.- **Operational Reporting:** Prepare and present operational reports to the management team, highlighting key metrics and areas of improvement.- **Team Collaboration:** Work closely with different departments to support various projects and initiatives, fostering a collaborative work environment.To be successful in this role, you should have a bachelors degree in B.A, B.Ed, or B.Sc. You need strong organizational skills, excellent communication abilities, and a proactive attitude. Being detail-oriented will help you manage tasks effectively. It's also important to be a team player and adaptable to changing priorities. Having basic computer skills, particularly in spreadsheets and word processing, will be beneficial. This position requires a female candidate, and it is office-based.

Customer Service ExecutiveHandle inbound and outbound customer calls, emails, or chats professionally.Respond to customer inquiries and provide accurate information about products or services.Resolve customer complaints and issues in a timely and effective manner.Maintain a high level of customer satisfaction and service quality.Record and update customer interactions in the CRM system.Escalate complex issues to the relevant department when required.Follow company policies, service standards, and communication guidelines.Build positive relationships with customers and ensure a smooth service experience.Meet individual and team performance targets (quality, productivity, and response time).Stay updated with company products, services, and processes.

Job Summary:We are seeking a proactive and customer-focused Customer Support Executive to handle inbound and outbound customer interactions for our banking process. The ideal candidate will assist customers with account-related queries, transactions, product information, and issue resolution while ensuring high levels of customer satisfaction and compliance with banking regulations.Key Responsibilities:Handle inbound/outbound customer calls, emails, and chats related to banking servicesAssist customers with account inquiries, balance details, transactions, and service requestsResolve complaints and escalate complex issues to the appropriate departmentEducate customers about banking products such as savings accounts, credit cards, loans, and digital banking servicesEnsure adherence to banking policies, KYC norms, and compliance standardsMaintain accurate records of customer interactions in the CRM systemAchieve assigned performance targets (AHT, CSAT, Quality scores, etc.)Required Qualifications:Graduate in any discipline (Commerce/Finance preferred)03 years of experience in banking, financial services, or BPO (Freshers may apply)Strong verbal and written communication skillsBasic understanding of banking products and financial termsProficiency in MS Office and CRM systemsAbility to work in rotational shifts

The Shop Manager will be responsible for overseeing the daily operations of the store located at GT Karnal Road, Delhi. Key responsibilities include managing inventory, supervising staff, ensuring customer satisfaction, and maximizing sales. The ideal candidate should have strong leadership skills, excellent communication abilities, and a high school diploma. They should also be detail-oriented, customer-focused, and able to work well under pressure.

The Back Office Coordinator will be responsible for overseeing administrative tasks, data entry, and coordinating with various departments within the organization. Key responsibilities include managing office supplies, organizing files, and assisting with daily operations. The ideal candidate should have at least 2 years of experience, a graduate degree, strong organizational skills, and excellent communication abilities. Expectations include maintaining a high level of confidentiality, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Infrastructure Management: Oversee servers (physical/virtual), networks, storage, cloud services (AWS, Azure), and applications.User & Support Services: Manage help desk, desktop support, and provide Level 1-3 support, resolving user issues.System Reliability: Monitor performance, ensure uptime, manage backups, and develop disaster recovery/business continuity plans.Security & Compliance: Implement security protocols, manage firewalls, antivirus, and ensure compliance with regulations.Team & Vendor Management: Lead IT staff, manage vendors, negotiate contracts, and manage budgets.Strategic Planning: Plan for future IT needs, implement new technologies, and align IT with business objectives.

As a Ground Staff member in Delhi, you will be responsible for assisting with various tasks on the ground at airports or other transportation hubs. Key responsibilities include ensuring the safety and comfort of passengers, assisting with luggage handling, boarding procedures, and providing excellent customer service. Additionally, you may be required to communicate effectively with passengers and other staff members to ensure smooth operations. The ideal candidate should have at least a 12th pass education, excellent communication skills, the ability to work well in a team, and a willingness to work in a fast-paced environment. No prior experience is required for this role, making it a great opportunity for entry-level candidates looking to start a career in the aviation industry.

We have vacant of 02 Manager Customer Service Operation Jobs in Delhi, Experience Required : 1 Year Educational Qualification : B.A, B.Com, B.Sc, Other Bachelor Degree, M.A, M.Sc Skill Good Communication Skills, Customer Service, Customer Support, Customer Relationship, Own Conveyance, Hard Working etc.