ResponsibilitiesUnderstand customer needs and develop plans to address themIdentify key staff in client companies to cultivate profitable relationshipsResolve customer complaints quickly and effectivelyForward upselling and cross-selling opportunities to the sales teamPromote high-quality sales, supply and customer service processes Aim to preserve customers and renew contractsApproach potential customers to establish relationships Gain solid knowledge of competitorsRequirements and skillsProven experience as a RMKnowledge of customer relationship management (CRM) practicesExperience in sales or customer service is preferred Problem-solving attitude Excellent communication skills Aptitude for fostering positive relationships Teamwork and leadership skillsCustomer-oriented