Responsibilities
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes Aim to preserve customers and renew contracts
Approach potential customers to establish relationships Gain solid knowledge of competitors
Requirements and skills
Proven experience as a RM
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred Problem-solving attitude Excellent communication skills Aptitude for fostering positive relationships Teamwork and leadership skills
Customer-oriented