Voice Support Job Vacancies in Thane West

We are BROWNROOF, a highly trusted recruitment agency, and we're hiring on behalf of our prestigious international healthcare BPO client in Thane. This is your opportunity to join a leading organisation with excellent earning potential and opportunities for career growth.Position: Associate - International Voice Process/CollectionsLocation: Thane (Candidates from Mumbai only, except Western Line)Salary: Upto 42,000 per monthEmployment Type: Full-Time, PermanentKey Highlights: Work with a Leading International Healthcare BPO 5-Day Work Week with Rotational Offs Permanent Employment Clear Growth Path & Career Development Professional Work Environment with Global ExposureJob Responsibilities1. Handle inbound calls from international customers with empathy and professionalism.2. Listen actively to customer concerns and provide accurate information about healthcare services.3. Resolve queries efficiently using CRM software and internal knowledge bases.4. Document all interactions and maintain detailed records in company systems.5. Collaborate with team members and supervisors to ensure seamless service delivery.6. Meet individual and team performance targets while maintaining quality standards.7. Adapt to a fast-paced environment and manage multiple tasks simultaneously.RequirementsWhat We're Looking For:Excellent English Communication Skills (Verbal & Written)Strong Problem-Solving & Analytical AbilitiesHigh Empathy & Active Listening SkillsComputer Literacy & CRM KnowledgeComfortable Working in Night ShiftsFlexibility with Rotational Week OffsMinimum 1 Year in Customer Service/ any International Voice ProcessHealthcare BPO Experience is a BIG ADVANTAGEMinimum HSC Passed (Graduates Preferred)BenefitsPerks and Benefits:UNLIMITED INCENTIVESCompetitive salary package up to 35,000 per month (or even higher for exceptional candidates)Permanent employment with growth opportunities.Exposure to international healthcare processes.Skill development in CRM tools and customer service excellence.Collaborative team environment with supportive management.Clear career progression path within the organisation.

- Responding to customer inquiries: The Customer Support Executive will be responsible for addressing customer inquiries and resolving any issues or concerns they may have in a timely and efficient manner.- Providing product information: The candidate will need to have a good understanding of the company's products and services in order to effectively answer questions and provide accurate information to customers.- Handling customer complaints: The Customer Support Executive will need to have strong problem-solving skills to address and resolve customer complaints effectively, ensuring customer satisfaction.- Making outbound calls: The role may involve making outbound calls to follow up on customer inquiries, provide updates on orders, or gather feedback from customers.- Maintaining customer records: The candidate will be responsible for documenting customer interactions, ensuring accurate and up-to-date records are kept for future reference.Required Skills and Expectations:- Excellent communication skills: The candidate must have strong verbal and written communication skills to effectively communicate with customers over the phone and via email.- Customer-centric approach: The candidate should be focused on providing excellent customer service and ensuring customer satisfaction at all times.- Ability to work in a fast-paced environment: The candidate should be able to work efficiently and effectively in a busy customer support role, handling multiple inquiries and tasks simultaneously.- Good problem-solving skills: The candidate should be able to think quickly on their feet and come up with solutions to customer issues or complaints. - Basic computer skills: The candidate should have basic computer skills to navigate customer databases, email systems, and other software tools used in the role.

Urgent Openings Kotak 811 (Sales Process)Qualification: HSC / GraduatesFreshers can applyGood Hindi communication and average English requiredSalary: 15,000 in-hand + incentivesRotational week offLocation: Thane, Dhokali NakaTwo rounds of interviewInterested candidates can apply immediately. Contact On: HR Pratiksha - 8698488197 (Call /WhatsApp)

sales / customer service

we are hiring for International Bpo Executive Location -Thane, Ghansoli, Turbhe , Airoli

Hi,We have opening for the position of Customer Support Executive.Below is the JD and company's profile.Company's Name : SantosaTech PVT. LTD. which is associated with Datagain INC. Website- www.datagainservices.comDesignation- Customer Support ExecutiveExperience- minimum 6 months required in relevant field.Salary- Decent hike on your last drawnShift Timing- 8.30pm-5.30am (Fixed Night Shift)Working Days- Monday to FridayMode- Hybrid 3 days work from home, 2 days work from officeProcess- Finance Related Blended Process (80% email process, 20% calling process)Please Note : Arrange your laptop/computer windows 10/11 version with wifi 50 mbps.

Job Description: Call Receiving Executive USA Inbound Call CenterLocation: Thane, MumbaiExperience: Minimum 1 to 3 Years Experience in a USA/UK-Based Call Center________________________________________Key Responsibilities:1. Answer Incoming Calls:o Professionally and efficiently handle incoming customer calls, addressing inquiries and providing appropriate solutions.o Ensure each customer interaction is handled promptly and courteously.2. Provide Information & Support:o Assist customers by providing accurate product/service details, troubleshooting issues, and offering solutions based on company guidelines.o Ensure customers fully understand the services/products they are inquiring about.3. Follow Call Scripts & Policies:o Adhere to predefined call scripts and company policies to ensure consistency and compliance during calls.o Ensure all customer interactions are in line with the companys standards and regulations.4. Resolve Customer Issues:o Address customer concerns promptly and professionally, providing resolutions or escalating issues to appropriate departments when necessary.o Follow through to ensure customer satisfaction with the resolution process.5. Maintain Call Quality:o Ensure clear, concise, and positive communication with every customer.o Practice active listening to understand the customer's needs and provide tailored support, maintaining a high level of professionalism at all times.6. Update Customer Records:o Accurately log customer call details, including inquiries, issues, and resolutions, in CRM software to ensure records are up-to-date.o Maintain detailed and accurate customer records for future reference and follow-up.7. Meet Performance Targets:o Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) to contribute to team and company goals.o Ensure efficiency without compromising the quality of service provided t

BPO Telecalling Customer Care ExecutiveSale ProcessFixed Salary : 15k to 35k in-handQualifications : 12th + GraduationLanguages : English (Should Fluent) Hindi (Manageable)Age : 18 to 35 MaxWorking Time/Hours : Can be Fixed Shifts or Rotational (8 Hrs including 1 Hr Break)Working Days : Monday to Saturday ( Sunday Fixed Off)

We are looking for 5 Tellecaller Posts in Thane West, with deep knowledge in Microsoft Excel,Phone Banking,Outbound Calling,Convincing Power,Domestic BPO,Voice Process,Marketing Communication,Negotiation Skills,Cold Calling,Outbound Sales,BPO Sales,Voice Support,Calling,Computer Skills,Tele Marketing,Telesales,Motivating Skill and Required Educational Qualification is : Higher Secondary, Secondary School

Customer Support Voice Email Chat Process Thane Location Social Media Process *( Voice / Email / Chat )Blended process (Voice/email/chat)Graduate + 1 year exp Excellent communication1 Rotational offDay shift ( 7am - 12 am ) any 9 hrs shift (For boys)Day Shift (7am - 9pm) Any 9 hrs of day (For girls )Salary - 17 k to 18k 21 ctc to 22 ctcContact Me HR Kavya Mam : 9987338450

ROLE- CUTOMER SUPPORT (INTERNATIONAL PROCESS)LOCATION- Thane, Wagle EstateSalary- 35k to 40k +Unlimited IncentivesExperience- 1 year in INTERNATIONAL BPO 5 days working, shift time- 7pm to 4am, CAB FACILITY AVAILABLENeed candidates with US SALES/ RETENTIONS/ COLLECTIONS/ CUSTOMER SERVICEQualificationsCustomer Support and Technical Support skillsExcellent Interpersonal SkillsAnalytical SkillsExperience in resolving customer inquiries and complaintsAbility to provide support to customersStrong communication skills, both written and verbalBachelor's Degree/ Undergraduates

We are looking for 10 Telecalling Executive Posts in Thane West,Navi Mumbai,Telecaller, with deep knowledge in Voice Process,Voice Support,Tele Marketing, Telecaller and Required Educational Qualification is : Other Bachelor Degree, B.Com, BAMS

Inbound process: employees in an inbound process handle all incoming calls to answer their queries or troubleshoot their problemsOutbound process: employees working in the outbound process have to call customers, pitch and sell the services or products of a particular company

Hi,We have opening for the position of Customer Support Executive.Below is the JD and company's profile.Company's Name : SantosaTech PVT. LTD. which is associated with Datagain INC.Website- www.datagainservices.comDesignation- Customer Support ExecutiveExperience- minimum 6 months required in relevant field.Salary- Decent hike on your last drawnShift Timing- 8.30pm-5.30am (Fixed Night Shift)Working Days- Monday to FridayMode- Hybrid 3 days work from home, 2 days work from officeProcess- Finance Related Blended Process (80% email process, 20% calling process)Please Note : Arrange your laptop/computer windows 10/11 version with wifi 50 mbps