BPO Customer Support Executive

Patronage Consultants

job description: call receiving executive usa inbound call center

location: thane, mumbai

experience: minimum 1 to 3 years experience in a usa/uk-based call center

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key responsibilities:

1. answer incoming calls:

o professionally and efficiently handle incoming customer calls, addressing inquiries and providing appropriate solutions.

o ensure each customer interaction is handled promptly and courteously.

2. provide information & support:

o assist customers by providing accurate product/service details, troubleshooting issues, and offering solutions based on company guidelines.

o ensure customers fully understand the services/products they are inquiring about.

3. follow call scripts & policies:

o adhere to predefined call scripts and company policies to ensure consistency and compliance during calls.

o ensure all customer interactions are in line with the companys standards and regulations.

4. resolve customer issues:

o address customer concerns promptly and professionally, providing resolutions or escalating issues to appropriate departments when necessary.

o follow through to ensure customer satisfaction with the resolution process.

5. maintain call quality:

o ensure clear, concise, and positive communication with every customer.

o practice active listening to understand the customer's needs and provide tailored support, maintaining a high level of professionalism at all times.

6. update customer records:

o accurately log customer call details, including inquiries, issues, and resolutions, in crm software to ensure records are up-to-date.

o maintain detailed and accurate customer records for future reference and follow-up.

7. meet performance targets:

o consistently meet or exceed key performance indicators (kpis) such as average handle time (aht), first call resolution (fcr), and customer satisfaction (csat) to contribute to team and company goals.

o ensure efficiency without compromising the quality of service provided t

• Experience

  2 - 8 Years

• No. of Openings

  50

• Education

  Diploma, B.A, B.C.A, B.Com, BDS, B.Sc, B.E, B.Tech, BVSC, Any Bachelor Degree

• Role

  BPO Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office