Heres a polished Job Description (JD) for Telecaller Appointment Booking for Metropolis Healthcare, based on your requirements and industry standards: Job Title: Telecaller Customer Service & Appointment BookingCompany: Metropolis Healthcare (Leading Diagnostic Laboratory)Location: Malad, MumbaiOpenings: 15 by language segment (see below) Eligibility CriteriaEducation:Graduate (any discipline) or12th-pass (HSC) with minimum 6 months of telecalling/customer support experienceA Bachelors degree in Science is preferredExperience: Freshers are welcome (graduates), HSC candidates should have at least 6 months relevant experience Language-wise Hiring Breakdown (Total: 15)Hindi/English: 3 agentsTamil: 8 agentsMalayalam: 2 agentsKannada: 2 agents Languages RequiredExcellent reading, writing & speaking skills in the assigned language and basic to intermediate English and Hindi Key ResponsibilitiesHandle inbound and outbound calls regarding medical test inquiriesProvide accurate information about tests, packages, and proceduresAssist customers in scheduling and confirming diagnostic appointmentsMaintain and update call logs and appointment details in CRM/scheduling systemFollow-up with customers to ensure appointment attendance and feedbackUphold confidentiality and data protection protocols in line with healthcare regulations Shift Timings & Work ScheduleShifts available:9:00AM 6:00PM10:00AM 7:00PM11:00AM 8:00PMWeekly Off: 1 rotational day off per week CompensationSalary: Up to 16,000 per month (in-hand)Incentives: Performance-based incentives may apply Why Join Metropolis Healthcare?Join one of India's most trusted diagnostic lab chains, with over 115 labs and 1,500+ collection centers nationwide (in.linkedin.com)Work in a customer-facing role with real purpose in the healthcare spaceFlexible shift structure and rotational off-day policyOpportunity for career growth and role expansion within the organization Application DetailsImmediate joiners preferredInterview scheduling will begin soon share candidate profiles promptlyPositions allocated per language requirement apply for appropriate slots