Openings For Customer Service Associate || Freshers & Experienced

NPM Recruitemnt

here’s a polished job description (jd) for telecaller – appointment booking for metropolis healthcare, based on your requirements and industry standards:

📢 job title: telecaller – customer service & appointment booking

company: metropolis healthcare (leading diagnostic laboratory)

location: malad, mumbai

openings: 15 – by language segment (see below)

✅ eligibility criteria

education:

graduate (any discipline) or

12th-pass (hsc) with minimum 6 months of telecalling/customer support experience

a bachelor’s degree in science is preferred

experience: freshers are welcome (graduates), hsc candidates should have at least 6 months relevant experience

🌐 language-wise hiring breakdown (total: 15)

hindi/english: 3 agents

tamil: 8 agents

malayalam: 2 agents

kannada: 2 agents

🗣 languages required

excellent reading, writing & speaking skills in the assigned language and basic to intermediate english and hindi

🧩 key responsibilities

handle inbound and outbound calls regarding medical test inquiries

provide accurate information about tests, packages, and procedures

assist customers in scheduling and confirming diagnostic appointments

maintain and update call logs and appointment details in crm/scheduling system

follow-up with customers to ensure appointment attendance and feedback

uphold confidentiality and data protection protocols in line with healthcare regulations

🕒 shift timings & work schedule

shifts available:

9:00 am – 6:00 pm

10:00 am – 7:00 pm

11:00 am – 8:00 pm

weekly off: 1 rotational day off per week

💰 compensation

salary: up to ₹16,000 per month (in-hand)

incentives: performance-based incentives may apply

🎯 why join metropolis healthcare?

join one of india's most trusted diagnostic lab chains, with over 115 labs and 1,500+ collection centers nationwide ()

work in a customer-facing role with real purpose in the healthcare space

flexible shift structure and rotational off-day policy

opportunity for career growth and role expansion within the organization

📤 application details

immediate joiners preferred

interview scheduling will begin soon — share candidate profiles promptly

positions allocated per language requirement — apply for appropriate slots

• Experience

  0 - 2 Years

• No. of Openings

  15

• Education

  12th Pass

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Malad, Mumbai