Telemarketing Manager Job Vacancies in HSR Layout

As a Relationship Manager, you will play a crucial role in maintaining and enhancing client relationships. Your primary goal is to ensure customer satisfaction and loyalty while supporting the growth of our business. **Key Responsibilities:**- **Client Engagement:** Build and maintain strong relationships with clients by understanding their needs and addressing any concerns they may have. This involves regular communication and meetings to ensure their expectations are met. - **Account Management:** Oversee a portfolio of clients, ensuring all aspects of their accounts are well-managed. This includes tracking account performance and providing timely updates to clients about services.- **Problem Resolution:** Act as the primary point of contact for clients, addressing any issues or challenges they encounter. You will work to resolve these problems quickly and efficiently to maintain client trust.- **Sales Support:** Collaborate with sales teams to identify opportunities for upselling and cross-selling. Understanding clients' requirements will help you suggest relevant products or services that could benefit them.- **Feedback Collection:** Gather feedback from clients regarding services and products. Use this information to suggest improvements and enhance overall customer experience.**Required Skills and Expectations:**You should have 1 to 3 years of experience in a client-facing role, preferably in customer service or account management. Strong communication and interpersonal skills are essential, as you will be interacting with a variety of clients. You should be proactive, organized, and capable of managing multiple tasks while maintaining attention to detail. A problem-solving attitude and the ability to work collaboratively with other team members will further enhance your success in this role.

Role Responsibilities:Coordinate efforts to recover outstanding debts from customers.Develop strategies and plans for effective debt collection.Ensure adherence to financial laws and regulations governing debt collection.Communicate professionally with debtors via phone to negotiate repayment terms and implement recovery plans.Utilize public databases to locate individuals who have defaulted on payments.Negotiate settlements, offering payment plans based on specific circumstances and debts.Propose appropriate repayment solutions tailored to customers' financial situations.Escalate complex cases to supervisors when necessary.Monitor accounts to identify overdue payments and take timely action to encourage repayment.Investigate historical account data for accurate debt resolution.Provide updates on collection activities and the status of accounts receivable.Work towards achieving defined key performance indicators (KPIs).Key Attributes We Are Looking For:Graduate with a minimum of 6 months' experience in collections or tele-calling (inbound or outbound).Fluency in Bengali is mandatory. Additional knowledge of Hindi, English, Kannada, Malayalam, Tamil, or Telugu will be an advantage.Proficiency in basic computer operations.Strong communication, negotiation, and problem-solving skills.Job Types: Full-time, PermanentBenefits:Health insuranceProvident FundSchedule:Day shiftWeekend availabilitySupplemental Pay:Performance bonus

Role Description Achieving daily and monthly targets Engaging with the partners and providing insta services to achieve the target Explaining the contests/offers to the partners motivate & achieving the targets Understanding the data management Proficiency in excel & relationship building skills Hindi is must other south languages are added advantageAttributes we are looking forMinimum 1 years of experience as a Relationship manager/Executive/tele sales

We have opportunities for Tele salesSalary open to discussGraduation is must2nd PU with Diploma can also apply

We are hiring tele sales executives as per the following criteriaJob location: Bangalore (HSR Layout), work from officeMust speak English and Hindi

Role Description Candidate with Inbound and outbound voice experience in disbursal operations with banking and lending industry. Explaining and convincing the customers about the benefits and offers related to the financial products like Personal Loans & Insurance. Understanding the needs of customer and helping the customer to complete the loan process and in collecting required information. Convincing the customers on submitting financial documents & statements involved procuring Personal Loans in a timely manner. Ability to make customers understand about various Repayment setup (NACH/E-NACH) methods & guide them on the same. Convincing the customers on submitting KYC documents & any additional documents as required by Credit/Risk functions. Pitching & cross selling of Insurance products to customers by explaining the benefits and processes involved in insurance activation. Verifying all submitted documents and details and guiding the customers throughout theprocess. Following up with prospects and engaging them multiple times to fulfill their financial needs Demonstrate appropriate sense of urgency and adaptability in response to changing businessneeds. Ability to maintain composure in critical situations & deliver target-oriented resultsAttributes we are looking for:1+ years of work experience in tele sales and relationship manager role with financial service based company. Strong interpersonal and communication skills with the ability to communicate & convince effectively to a wide range of Customer base. Comfortable with flexible shifts. Ability to converse in multi-language English & Hindi is a must Time management, Decision making ability, professionalism, Negotiation and convincing skills. Focused on Quality & Target driven approach. Fintech Startup experience is an added advantage. Knowledge on Loan Process and Products. Knowledge on insurance products & processes