Technical Support Engineer Graduate Experience Jobs in Hyderabad

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

International Technical SupportGraduation - Any GraduateExperience - 1 - 6 yearsSalary - Upto 6 LPALocation - Bangalore, HyderabadInterview Mode - VirtualImmediate Joiners

Responsibilities Troubleshooting, Installation, Maintenance and Repair of Industrial automation systems Maintaining communications with customers to ensure resolution and proper follow-up Draft and submit Service reports Suggest technical feedback and improvements based on field observations Adhere to company Rules & Regulations strictly Carry out the Job as per Team Leader Instructions to meet Customer Satisfaction. Job profile demands extensive travelling & working on late hours and Sundays. Identify and participate in Sales opportunities for new AMC and Renewal.Required Skills Attention to detail Active listening and troubleshooting skills Outstanding communication skills with team and clients An analytical mind and strong problem-solving ability Letter /Email Writing Skill Knowledge of computer Hardware & software (Like Word, Excel, PPT, Operating System Installation, etc) Ability to work in overtime and weekends Learning Skill to understand our Software Solution & Automation Solutions

Job descriptionQualifications:- 3+ years of direct client support experience on both a Windows and Mac environment- Experience in Office 365 admin, Google Workspace admin, and Microsoft Server- The desire to get jobs done right the first time with a sense of urgency and attention to detail- Proficiency in Windows, Mac, and mobile devices- Develop, implement, and maintain Microsoft Endpoint Manager/Intune.- Networking skills (routers, switches, access points) - a plus if you have Ubiquiti UniFi experience- Strong written and verbal English communication skills- Able to communicate and understand American accentPrior experience working with Azure cloud- Comfortable creating and administering an IaC cloud environment- Prior experience working with Azure- Technically proficient in Azure, CAF, IaaS, PaaS, PowerShell, Azure Resource Manager (ARM), Terraform- Solid understanding of monitoring, alerting, and observability philosophies and best practices- Ability to analyze, design, and integrate systems architectures- Understanding of cyber security products and concepts- Extensive troubleshooting/debug experience- Comfortable in working night shiftResponsibilities:- Respond timely and appropriately to all support requests- Troubleshoot hardware and software issues remotely and via phone- Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols- Maintain working relationships with clients- Check and maintain internal system tools- Contribute, update, and maintain internal technical documentation- Configure, monitor, and optimize Azure Services to achieve high availability, scalability, and cost-efficiency- Review proposed architectures, providing feedback or identifying constraints- Provide delivery of cloud architecture solutions, configuration, and support- Review and create policies for cloud environments for security, cost, a

Job Title - Technical Support EngineerCompany - BeeS Software Solutions Pvt. Ltd.Location - Kompally, Hyderabad, Telangana & KakinadaSalary and Benefits 12,000 to 15,000 (Hyderabad Location)Salary and Benefits 10,000 to 12,000 (Kakinada Location)Job Type - Full-timeJob descriptionYou will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities are to get the issues Received & give Prompt solutions in time to time,Industry Type IT Services & ConsultingFunctional Area Customer Success, Service & OperationsEmployment Type Role Category Voice / BlendedAdditional Key SkillsTechnical SupportConfiguring HardwareTroubleshooting Remote DesktopOperating SystemsQualification : B.Tech/B.E / M.Sc(computer science)/MCAExperience : 1 YearExpected Hiring Date ImmediatelyHires Needed 3

Roles & Responsibilities: Develop new customers for the company Maintain relationship with regular customers Monthly business trip Pending payment collection Customer files preparation, including registration, MOM Update customer list, including follow up of regular customers with remark, and new customer details Update sample list, tracking and following up of result Customer analysis, including background research, finished products, raw materials, other potential opportunities to the customers. Daily report by end of the day to reporting managerWhat we are looking for in you? B.Tech with Chemical Engineering Specialization. Excellent communication skills (written and verbal). Sound knowledge of MS- Office and MS- Excel. Positive attitude, professional behaviour, and dedication towards work. Highly motivated and target-driven

Incident, problem, service request management, change management, configuration management & capacity management of Firewall & NIPS Setup Day to Day BAU configuration changes Proactively utilize network monitoring tools to isolate events before service degradation occurs Supporting incident monitoring and incident analysis/response initiatives Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets Troubleshooting layers 1, 2 and 3 of the OSI Model

Role: Service Desk Engineer Location: Hyderabad Duration: Long Term Client: Blue Yonder Job Description Acting as the single point of contact for Incidents and Service Requests reported by end-users Globally. Helping users over Phone, Live Chat, Support Tickets and Walk-ups to Global Command Center regarding IT Issues and queries. Understanding of monitoring tools (SolarWinds or similar) and the likely impact alerts have on business. Performing pro-active monitoring of Network, Server, Applications, and Infrastructure. Handle application related incidents that are submitted via ticketing platform & via partner Understand and successfully resolve problems using knowledge base tools and techniques. Resolving and escalating Incidents and Service Requests within agreed SLAs. Understanding of monitoring tools and the likely impact alerts have on business. Perform pro-active monitoring of Network, Server, Applications, and Infrastructure. Incident detection, analysis, notification, and escalation as per the business requirement. Create, maintain, and review knowledge articles shared with all IT support teams. Good understanding on ITIL Framework. Skills Required Must be able to communicate effectively, both verbally and in writing. Must be able to quickly adapt and excel in dynamic situations. Ability to quickly understand and adapt to a complex and rapidly changing environment Good knowledge of supporting issues related to Microsoft Office applications, Active Directory, Distribution List, VPN, Network, Security, Collaboration Tools etc. Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback. Ability to be self-directed while working under tight deadlines, must be able to perform well under pressure. Develops and maintain technical skills and understanding of 24*7 Global Command Center support environment. Pro-active mindset, ability to learn in a 24*7 work environment. Experience Leve

System Engineering domain (Compute, Storage, Datacenter, backup, cloud services, etc), we are in need of junior resources to play an active role in the Call center of an organization's infrastructure strategy architecture, service delivery standards, and best practices, to achieve the goal of IT infrastructure management to better effectiveness of IT processes, policies, data, human resources, etc.Roles and responsibilities1. Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role2. Hands-on experience with Windows/Linux/Mac OS environments3. Working knowledge of MS office and computer peripherals, like printers and scanners4. Knowledge of basics of Call Center, Security Practices, and Anti-Virus programs5. Ability to perform remote troubleshooting and provide clear instructions6. Excellent problem-solving and multitasking skills7. Good written & verbal communication.8. Diploma or Graduate With Computers as Primary or Optional.