Customer Support Engineer

ACI Automation Pvt Ltd

1 - 2 Years
1 Openings
Not Disclosed
Posted 47 days ago
Online interview
Hyderabad

Key Skills

Communication Technical Support

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Job Description

responsibilities

� troubleshooting, installation, maintenance and repair of industrial automation systems

� maintaining communications with customers to ensure resolution and proper follow-up

� draft and submit service reports

� suggest technical feedback and improvements based on field observations

� adhere to company rules & regulations strictly

� carry out the job as per team leader instructions to meet customer satisfaction.

� job profile demands extensive travelling & working on late hours and sundays.

� identify and participate in sales opportunities for new amc and renewal.

required skills

� attention to detail

� active listening and troubleshooting skills

� outstanding communication skills with team and clients

� an analytical mind and strong problem-solving ability

� letter /email writing skill

� knowledge of computer hardware & software (like word, excel, ppt, operating system installation, etc)

� ability to work in overtime and weekends

� learning skill to understand our software solution & automation solutions

Experience
1 - 2 Years
No. of Openings
1
Education
B.E, Diplomate of National Board
Role
Customer Support Engineer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About ACI Automation Pvt Ltd

ACI Automation is a leading provider of weight measurement systems and software, offering a wide range of solutions to meet each customers unique needs.