Customer Support Engineer

Responsibilities

� Troubleshooting, Installation, Maintenance and Repair of Industrial automation systems

� Maintaining communications with customers to ensure resolution and proper follow-up

� Draft and submit Service reports

� Suggest technical feedback and improvements based on field observations

� Adhere to company Rules & Regulations strictly

� Carry out the Job as per Team Leader Instructions to meet Customer Satisfaction.

� Job profile demands extensive travelling & working on late hours and Sundays.

� Identify and participate in Sales opportunities for new AMC and Renewal.

Required Skills

� Attention to detail

� Active listening and troubleshooting skills

� Outstanding communication skills with team and clients

� An analytical mind and strong problem-solving ability

� Letter /Email Writing Skill

� Knowledge of computer Hardware & software (Like Word, Excel, PPT, Operating System Installation, etc)

� Ability to work in overtime and weekends

� Learning Skill to understand our Software Solution & Automation Solutions

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Graduate (B.Tech/B.E, DNB)

• Role

  Customer Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office