Customer Support Engineer

Responsibilities� Troubleshooting, Installation, Maintenance and Repair of Industrial automation systems� Maintaining communications with customers to ensure resolution and proper follow-up� Draft and submit Service reports� Suggest technical feedback and improvements based on field observations� Adhere to company Rules & Regulations strictly� Carry out the Job as per Team Leader Instructions to meet Customer Satisfaction.� Job profile demands extensive travelling & working on late hours and Sundays.� Identify and participate in Sales opportunities for new AMC and Renewal.Required Skills� Attention to detail� Active listening and troubleshooting skills� Outstanding communication skills with team and clients� An analytical mind and strong problem-solving ability� Letter /Writing Skill� Knowledge of computer Hardware & software (Like Word, Excel, PPT, Operating System Installation, etc)� Ability to work in overtime and weekends� Learning Skill to understand our Software Solution & Automation Solutions

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Graduate (B.Tech/B.E, DNB)

• Role

  Customer Support Engineer

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office