Customer Support Engineer

ACI Automation Pvt Ltd

1 - 2 Years
1 Openings
Not Disclosed
Posted today
Online interview
Hyderabad

Key Skills

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Job Description

Responsibilities

Troubleshooting, Installation, Maintenance and Repair of Industrial automation systems

Maintaining communications with customers to ensure resolution and proper follow-up

Draft and submit Service reports

Suggest technical feedback and improvements based on field observations

Adhere to company Rules & Regulations strictly

Carry out the Job as per Team Leader Instructions to meet Customer Satisfaction.

Job profile demands extensive travelling & working on late hours and Sundays.

Identify and participate in Sales opportunities for new AMC and Renewal.

Required Skills

Attention to detail

Active listening and troubleshooting skills

Outstanding communication skills with team and clients

An analytical mind and strong problem-solving ability

Letter /Email Writing Skill

Knowledge of computer Hardware & software (Like Word, Excel, PPT, Operating System Installation, etc)

Ability to work in overtime and weekends

Learning Skill to understand our Software Solution & Automation Solutions

Experience
1 - 2 Years
No. of Openings
1
Education
B.E, Diplomate of National Board
Role
Customer Support Engineer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About ACI Automation Pvt Ltd

ACI Automation is a leading provider of weight measurement systems and software, offering a wide range of solutions to meet each customers unique needs.