IT Technical Support Engineer

CTRL Sourcing PVT Ltd

job description

qualifications:

- 3+ years of direct client support experience on both a windows and mac environment

- experience in office 365 admin, google workspace admin, and microsoft server

- the desire to get jobs done right the first time with a sense of urgency and attention to detail

- proficiency in windows, mac, and mobile devices

- develop, implement, and maintain microsoft endpoint manager/intune.

- networking skills (routers, switches, access points) - a plus if you have ubiquiti unifi experience

- strong written and verbal english communication skills

- able to communicate and understand american accent

prior experience working with azure cloud

- comfortable creating and administering an iac cloud environment

- prior experience working with azure

- technically proficient in azure, caf, iaas, paas, powershell, azure resource manager (arm), terraform

- solid understanding of monitoring, alerting, and observability philosophies and best practices

- ability to analyze, design, and integrate systems architectures

- understanding of cyber security products and concepts

- extensive troubleshooting/debug experience

- comfortable in working night shift

responsibilities:

- respond timely and appropriately to all support requests

- troubleshoot hardware and software issues remotely and via phone

- satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols

- maintain working relationships with clients

- check and maintain internal system tools

- contribute, update, and maintain internal technical documentation

- configure, monitor, and optimize azure services to achieve high availability, scalability, and cost-efficiency

- review proposed architectures, providing feedback or identifying constraints

- provide delivery of cloud architecture solutions, configuration, and support

- review and create policies for cloud environments for security, cost, a

• Experience

  8 - 12 Years

• No. of Openings

  4

• Education

  B.Com, B.Sc, B.Tech, Higher Secondary, M.C.A, M.Com

• Role

  It Technical Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office