Technical Helpdesk Fresher Jobs in Chennai

ROLE: Desktop Support Engineer and NETWORKINGMNC's Recruiting: Tier 1&2QUALIFICATION : Diploma or Any DegreeSALARY : 15k to 30kLOCATION : Bangalore,ChennaiREQUIRED : Fresher and 0 to 1 yrs experienceRECRUITMENT METHOD : Training and direct placement method with Payment after getting placed. 20 Days Training will be provided after placement need to pay (1 year job assurance )with 100% placemnt

1. Provide explanations and instructions about EMR topics to staff of Doctors Office.2. Effectively and diplomatically communicate within and across teams, departments, and organizations.3. Demonstrate and be a champion of exemplary customer service with end-users and team members, even when others are stressed or frustrated with technology.4. In a timely manner, capture, track, and solve level 1 and 2 help requests. Escalate level 3 help requests to Supervisors, or server and network administrators, as appropriate.5. Prioritize, coordinate, expedite, and escalate help requests for the help desk team, balancing workload, skills, personnel development, quality, service levels, and customer needs/expectations.6. Monitor help requests, analyze trends, track quality, and make proactive changes.7. Work on assigned special projects (usually related to EMR system management and training). 8.Configure the EMR and its sub-systems according to recognized standards.9. Securely create, update, and deactivate/terminate user accounts.10. Support administrative and clinical users remotely.11. Ensure secure, reliable access to data by users according to company standards and industry regulations and protect data from risks12. Maintains working knowledge of the technology and systems supported.13. Performs other duties as assigned.14. Support data quality and integrity (by fixing transactions, educating users, and properly configuring the system). 15. Manage end to end all calls logged, providing regular updates to customers on call status.

Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software

Roles and Responsibilities of desktop Support Engineer : Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.

Identify and diagnose issues and problemsCategorize and record reported queries and provide solutionsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to resolution

Roles and Responsibilities of Desktop Support Engineer Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.