Support Technician Job Vacancies in Lucknow

As a Customer Care Executive, you will play a crucial role in ensuring customer satisfaction and providing information about our products and services. Your primary responsibilities include:- **Responding to Customer Inquiries:** Engage with customers through various channels, addressing their questions and concerns promptly to enhance their experience.- **Providing Product Information:** Offer detailed information about products and services to help customers make informed decisions and resolve any issues effectively.- **Troubleshooting Issues:** Assist customers in solving problems or complaints by identifying the issue and providing appropriate solutions.- **Maintaining Customer Records:** Accurately document customer interactions and feedback to help improve service quality and track customer satisfaction.- **Following Up with Customers:** Ensure customer satisfaction by reaching out after interactions to confirm that their issues have been resolved and they are satisfied with the service.To succeed in this role, you should possess certain skills and qualities:- **Excellent Communication Skills:** You must communicate clearly and effectively, both verbally and in writing, to interact positively with customers.- **Problem-Solving Abilities:** A proactive approach to identifying and addressing customer issues is essential for providing effective solutions.- **Customer-Oriented Mindset:** Being focused on customer needs and striving to enhance their experience is crucial for this position.- **Basic Computer Proficiency:** Familiarity with common software applications is required to handle customer interactions efficiently.- **Adaptability:** As a fresh graduate, being open to learning and adapting to new situations will help you thrive in a dynamic work environment.

Job Title: Technical Service Manager - Heavy EquipmentJob SummaryWe are seeking an experienced and technically proficient Technical Service Manager to oversee the maintenance, troubleshooting, and technical support of heavy machinery deployed across various project sites. The ideal candidate should possess strong diagnostic skills, in-depth knowledge of heavy equipment systems, and the ability to identify root causes of mechanical, hydraulic, electrical, and engine-related issues while ensuring timely and cost-effective resolutions.The candidate will serve as the primary technical expert, supporting field teams, operators, and management by providing technical guidance, preventive maintenance strategies, and effective solutions to maximize equipment uptime and operational efficiency.Key ResponsibilitiesTechnical Support & TroubleshootingDiagnose and resolve mechanical, hydraulic, electrical, engine, and transmission issues in heavy machinery.Guide site engineers, operators, and maintenance teams in identifying the root cause of equipment failures.Develop and recommend step-by-step troubleshooting procedures for resolving technical issues.Ensure repairs are carried out according to manufacturer specifications and industry best practices.Provide remote technical assistance to project sites whenever required.Educational QualificationB.Tech/B.E. in Mechanical Engineering (preferred) or a closely related engineering discipline.Additional certifications in heavy equipment maintenance or diagnostics will be an advantage.Experience5-10 years of experience in heavy equipment maintenance, technical services, or equipment management.Experience with construction, mining, infrastructure, or equipment rental companies is preferred.Hands-on experience troubleshooting heavy machinery from leading manufacturers is highly desirable.Job TypeFull-TimeWork LocationOffice-based with regular travel to project sites as required.SalaryCompetitive salary based on qualifications and experience.

Position: Back Office CoordinatorJob Location: Ahmamau, LucknowWorking Days: 6 DaysSalary: Negotiable

We are looking for a dedicated Information Technology Associate to support our technical team in Gomti Nagar, Lucknow. The ideal candidate should have a strong foundation in IT and be ready to help with various technology needs, providing an opportunity to grow in the field.Key Responsibilities:1. **Technical Support:** Assist staff with hardware and software issues, ensuring minimal disruption to work. This involves troubleshooting problems and providing effective solutions.2. **System Maintenance:** Help maintain computer systems, including regular updates and backups, to ensure smooth operation and security.3. **Network Management:** Support daily network operations and monitor system performance. Respond to alerts, and assist in resolving connectivity issues.4. **Installation and Configuration:** Aid in the setup of new hardware and software, ensuring that all IT equipment is configured correctly for user needs.5. **Documentation:** Keep accurate records of IT issues and solutions, contributing to knowledge management within the team.Required Skills and Expectations:Candidates should be male and possess an ITI certification with at least 1 year of relevant experience. Strong problem-solving skills and a basic understanding of computer systems, networking, and troubleshooting techniques are essential. Candidates should have good communication skills to interact effectively with team members and staff. Reliability, attention to detail, and a proactive attitude towards learning new technologies are highly valued.

We are looking for an experienced Call Center Manager to oversee our call center operations in Lucknow. The ideal candidate will have 3 to 9 years of experience in a similar role and a strong understanding of customer service practices.**Key Responsibilities:**- **Team Leadership:** Manage a team of call center agents, providing guidance and support to enhance performance and meet targets.- **Performance Monitoring:** Track key performance indicators (KPIs) such as call volume, response time, and customer satisfaction to ensure optimal service quality.- **Training and Development:** Conduct training sessions for new hires and ongoing coaching for existing staff to improve skills and service delivery.- **Process Improvement:** Identify areas for improvement in call center processes and implement changes to enhance efficiency and productivity.- **Reporting:** Prepare regular reports on call center performance for senior management, ensuring transparency and providing insights for future strategies.- **Customer Relationship Management:** Engage with customers as necessary to resolve issues and promote a positive customer experience.**Required Skills and Expectations:**The successful candidate should possess strong leadership skills, with the ability to motivate and manage a diverse team. Excellent communication skills are essential for interacting with both staff and customers. Proven analytical skills are crucial for assessing performance data and making informed decisions. The ideal candidate should also demonstrate problem-solving abilities and have a strong customer-focused mindset. Familiarity with call center technology and CRM systems is preferred.

We are looking for a Sales & Marketing Executive to join our team at Gifting Square. This role involves acquiring new clients and driving business growth, building relationships with customers, and achieving sales targets. Identifying leads, pitching products or services, and ensuring client satisfaction will be the main responsibility. Incentive based and opportunities for career growth.Key Responsibilities:Identify and engage in new business opportunities through various channels.Present, promote, and sell products or services to potential customers effectively.Conduct market research to understand customer needs and industry trends.Negotiate and close deals, ensuring smooth execution of the sales process.Prepare engaging presentations to highlight product benefits.Maintain a record of sales activities and ensure timely follow-ups.Job Requirements:The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. Strong communication skills, customer-centric approach, and ability to close deals are important for this profile. Proficiency in Convincing Skills, Lead Generation, MS Excel is an added advantage.

Strong knowledge of operating systems, network configurations, and common software applications.Proficiency in troubleshooting technical issues.Excellent communication skills to provide clear instructions to users, both verbally and in writing.Ability to manage multiple tasks and prioritize work effectively.Strong problem-solving skills.Customer service skills to maintain positive relationships with users.

Back Office support work executive with good communication skills in Hindi and English, technically sound to handle the customer , Well versed with computer skills required.

As a Customer Care Executive, your main responsibility will be to provide exceptional customer service to our clients. You will be responsible for managing customer inquiries, resolving customer complaints, and building strong customer relationships. Your daily tasks will include making outbound calls to customers, handling customer requests and concerns, and providing information about our products and services. To excel in this role, you will need to have excellent communication skills and customer handling abilities. You must be able to effectively manage customer interactions, build rapport with customers.

Achieve performance targets by bringing clients through the advice process.Develop client relationships with new and existing clients. Establish and develop relationships with staff in supporting organisations. Provide professional best advice in developing clear financial plans for new and existing clients.Adhere to strict risk management procedures. Identify financial requirements and develop clear financial plans for new and existing clients in relation to a range of retail products.Ensure that the highest level of customer service is provided on a consistent.Develop relationships with new and existing clients in line with targets. Ensure full compliance with all relevant company policies, procedures and legal and regulatory requirements. Strong business development element to this role - generation of new leads/client relationships is key.

Job Summary:The Field Engineer FTTH is responsible for the on-site installation, commissioning, troubleshooting, and maintenance of fiber optic network infrastructure at customer premises and within the field network. This role plays a key part in ensuring the quality, reliability, and performance of FTTH services.Key Responsibilities:1. Installation & Commissioning Install fiber optic cables, ONTs (Optical Network Terminals), splitters, and other equipment at customer premises. Perform splicing and termination of fiber cables, ensuring low loss and proper signal flow. Conduct OTDR and power meter tests to verify and certify installation quality.2. Fault Diagnosis & Repair Identify and troubleshoot faults in the fiber network (both at the customer end and in the field). Resolve physical connectivity issues, hardware failures, and signal loss problems. Perform emergency repairs and service restoration with minimal downtime.3. Site Surveys Conduct site surveys for new connections to assess feasibility, cable routing, and material requirements. Coordinate with customers to finalize installation plans based on site conditions.4. Customer Interaction Provide technical support and guidance to customers during and after installation. Explain basic FTTH equipment operation and service usage to end-users. Handle customer complaints or escalations professionally and efficiently.5. Documentation & Reporting Maintain records of installation details, service calls, test results, and material usage. Prepare daily reports and submit updates to supervisors or management.6. Equipment Handling Safely handle and transport FTTH tools, splicing machines, OTDRs, ladders, and fiber reels. Ensure proper use and maintenance of all field equipment.Required Skills & Qualifications: Diploma/ITI in Electronics, Electrical, Telecommunications, or a related field. 13 years of experience in FTTH network installations and field operations (freshers with training can be considered). Hands-on experience with fiber splicing, OTDR testing, and optical power measurement tools. Understanding of GPON technology and FTTH network architecture. Ability to work independently and manage tasks in the field. Strong communication and customer service skills. Willingness to travel and work flexible hours as needed.Preferred Certifications (Optional): FTTH Council Certified Installer or equivalent Basic safety training or fiber handling certification

Hiring Outbound Call Center ExecutiveFluent in Hindi, basic English requiredMake outbound calls to customersOffer solutions & promote servicesBuild strong customer relationshipsCustomer-focused & enthusiastic

Support daily business operations Assist in customer service

Assists customers with inquiries, order tracking, returns, and other services to ensure a smooth shopping experience.

Job Title: Airline Ground StaffLocation: All India AirportsJob Type: Full-time, PermanentExperience: Fresher to 2 yearsSalary: Based on InterviewJob Brief: We are seeking a motivated and customer-oriented individual to join our team as Airline Ground Staff. The Ground Staff are responsible for many crucial tasks related to the safety, security, and service of passengers, ensuring they are provided with a seamless travel experience.Responsibilities:Assist passengers during check-in, boarding, and deplaning procedures.Load and unload luggage and other cargo to and from the aircraft.Handle passenger inquiries about flight schedules, travel routes, and other flight-related issues.Perform inspection of the aircraft before and after flights for safety.Ensure the aircraft is clean and tidy for the passengers.Provide first aid and support in case of emergencies.Coordinate and manage supplies of food and beverages for flights.Help passengers with special needs, like the elderly, children, or those with disabilities.Work with various aviation teams to ensure flight operations run smoothly.Manage and operate airport equipment and vehicles.Adhere to airport safety regulations and procedures.Skills Required:Strong verbal communication skillsExcellent personalityAbility to work in a fast-paced environmentCustomer-first mindsetBasic knowledge of aviation safety and security protocolsQualifications:10th, 12th, Diploma, Any GraduateInterview Timings: 11:00 AMContact Information: 6362131834Application Process: Interested candidates are encouraged to attend the interview with confidence and showcase their best self.

Hiring for Customer Support Executive for swiggy chat process. It is flexible rotational shift.

This job for regular academy office job