Customer Care Manager (Female)

Job Title: Customer Care Manager (CCM) - Automobile

Location: Nashik

Experience: 3-5 Years

Industry: Automobile

Job Overview:

We are looking for a dynamic and customer-focused Customer Care Manager (CCM) to oversee customer service operations in the automobile sector. The candidate will be responsible for enhancing customer satisfaction, managing service teams, and ensuring a seamless customer experience across all touchpoints.

Key Responsibilities:

Manage end-to-end customer service operations for sales and after-sales support

Handle customer complaints, escalations, and ensure timely resolution

Develop and implement customer satisfaction strategies (CSI)

Monitor service quality and ensure adherence to company standards

Coordinate with service, sales, and technical teams for issue resolution

Maintain customer feedback records and generate reports

Conduct regular follow-ups with customers to improve retention

Train and guide customer care executives and service advisors

Ensure achievement of customer satisfaction and retention targets

Key Skills Required:

Strong customer handling and problem-solving skills

Excellent communication and interpersonal abilities

Knowledge of automobile service processes

Leadership and team management skills

CRM software knowledge

Ability to handle pressure and manage escalations

Qualification:

Graduate / MBA (Preferred)

Automotive or Management background preferred

Experience:

5-10 years in customer service within the automobile industry

Experience in dealership or service center preferred

Salary:

• Experience

  2 - 4 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Customer Care Manager

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Roongtha Shopping Hub,Near Jogging Track,kamod nagar,Indira nagar,