Service Manager Graduate Jobs in Pune

We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. Team Leadership: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. Customer Support Management: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. Performance Monitoring: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. Reporting: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.

Key ResponsibilitiesPortfolio Management: Manage a dedicated portfolio of existing clients, ensuring their needs are met and identifying opportunities for growth.Strategic Advisory: Act as a consultant to the client, recommending products or services (financial, real estate, or corporate) that align with their specific objectives.Revenue Generation: Meet monthly or quarterly targets through upselling, cross-selling, and client retention.Conflict Resolution: Serve as the primary point of contact for any issues, ensuring swift and professional resolution to maintain client trust.Networking: Actively seek new high-net-worth (HNW) or corporate leads through referrals and professional networking.Market Intelligence: Stay updated on market trends and competitor offerings to provide proactive advice to clients.Required Skills & QualificationsInterpersonal Skills: Exceptional ability to build rapport and communicate with high-level executives or HNW individuals.Financial Literacy: Strong understanding of market dynamics, investment products, or industry-specific commercial terms.Negotiation & Persuasion: Ability to handle complex negotiations and close deals while maintaining a client-first approach.Organization: Highly organized with the ability to manage multiple client accounts simultaneously without compromising quality.Experience: Typically requires 3-5 years of experience in sales, banking, real estate, or client servicing.

1. BE/ B. Tech/Diploma in Mechanical Engineering streams 2. 4-6 years of experience, with at least 3 years experience in Aerospace part Machining. 3. Should Knowledge of Programming in Heidenhain/ Siemens/ Fanuc control4. New tool trials, Life Monitoring, Process improvements by using different strategy.5. Drawing Reading and Understanding, Process, Cutting Parameter and Tool Selection6. Troubleshooting related to tool and its remedy7. Weekly and Monthly Report Generation8. Demonstrated management skills including organization, problem-solving, prioritizing, communication, documentation, leadership, motivational and cooperative team management. 9. Technical aptitude ability to research, understand, and communicate concepts associated with a given technology. 10. Proficient in using MS Office applications (Word, Excel, PowerPoint)11. Willing to Relocate to Pune.

Skills & Persona:Graduate with 1-2 years of experience in Gold Appraisal, Valuation, Checking and Handling.Upto 30 years of ageExcellent communication skills in the local language and elementary English2 wheeler and Driving License is mandatory

Hiring for *Project Manager* Company: MadhubanWebsite: https://www.madhuban.biz/Location: Shivajinagar, Pune 411016Salary: 10 LPA - 12 LPAExperience: 3-4 years (Experience in Real Estate industry preferred)Qualification: GraduateWe are seeking an experienced Project Manager to oversee and manage on-site installation, testing, and commissioning of mechanical instrumentation systems. The ideal candidate will have experience in the real estate industry and a strong background in project management.Key Responsibilities:- Manage on-site installation, testing, and commissioning of mechanical instrumentation systems.- Troubleshoot and resolve complex technical issues.- Ensure proper calibration, configuration, and integration of mechanical instruments.- Conduct regular site inspections to ensure quality and safety standards.- Monitor and control project costs, timelines, and budgets.- Utilize Critical Path Method (CPM) and Work Breakdown Structure (WBS)- Conduct site surveying and analysis.*Preferred Candidate:*Only Male candidates with 3-4 years of experience in the Real Estate industry are preferred for this role.Interested Candidates Can Share Their Resume On WhatsApp At 7758003725Thanks & Regards,Senior HR Nusrat Khan

BE/ME- mechanical/Electrical/Mechatronics with minimum 5-7 years of in customer support and service. Should have knowledge of electrical, electronic and mechanical. Experience from machine service support is added advantage

Job Description: Service Manager Electric Vehicle (EV) DepartmentPosition: Service Manager Electric Vehicle (EV) DepartmentLocation: PuneExperience: 5+ years in automotive service management, with at least 2 years in EV service or related technologiesKey Responsibilities:Service Operations Management:Oversee and manage the entire EV service department, ensuring smooth and efficient operations, from routine maintenance to complex diagnostics and repairs.Team Leadership: Lead, train, and develop a team of service engineers and technicians. Ensure all staff are well-versed in EV technology, safety standards, and repair protocols.Customer Support: Act as the primary point of contact for escalated service issues, ensuring customer satisfaction through quick resolution of technical problems, warranty claims, and service inquiries.Service Quality Control: Implement and monitor standard operating procedures (SOPs) for EV maintenance and repairs. EV Diagnostics and Troubleshooting: Utilize advanced diagnostic tools and software to identify and resolve issues related to electric powertrains, battery systems, charging infrastructure, and other EV-specific components.Warranty and Claims Management: Oversee warranty claims and ensure compliance with manufacturer guidelines. Handle disputes related to service or product failures.Vendor and Manufacturer Coordination: Coordinate with EV manufacturers and parts suppliers for warranty repairs, part replacements, and technical updates.Inventory Management: Ensure that spare parts and equipment specific to EVs are adequately stocked, reducing downtime and improving service efficiency.Continuous Improvement: Keep up-to-date with the latest EV technology advancements, participate in training sessions, and implement innovative solutions to improve the service processes.Customer Feedback and Service Reporting: Monitor customer feedback to identify areas for improvement, and prepare regular reports on se

Job description:Should have minimum 50% in 10th, 12th and graduation with NO GAAP during education.Age below 26 years or below

We, at Pric Technology Private Limited , are seeking a passionate and technically adapted individual to join our team as a Creator Success Associate. In this role, you will play a pivotal role in providing technical support, handling queries, marketing support and ensuring the success and satisfaction of our creators.At Pric Technology Private Limited , our mission is to empower creators by providing them with innovative tools and resources to excel in the digital world. As a Creator Success Associate, you will play a crucial role in our team, contributing to our day-to-day efforts and driving the growth of our creator network. This job will provide you with hands-on experience in creator acquisition within the fast-paced startup ecosystem, working alongside a talented and passionate team.Responsibilities:1. Serve as the main point of contact for all technical support queries from our creators.2. Addressing queries and actively participating in and contributing to all relevant WhatsApp groups, fostering a sense of community among our creators.3. Collaborate with creators to understand their goals and challenges.4. Provide marketing support to creators, assisting with the creation of graphics and promotional materials.5. Facilitate broadcasting, ensuring creators are equipped with the necessary tools and resources for effective broadcasts.

Sales profileSales of financial products

Leading Pharma Packaging is a leading global manufacturer of comprehensive pharma packaging solutions for the pharmaceutical industry.Key Responsibilities: Monitor daily operations with regards to service desk. Propose projects to improve services to end users for Global level. Propose a generic CAB/ Change Management process and ensure all IT departments follow the CAB instructions. Coordinate the CAB (Change Advisory Board) Monitor local Infrastructure e.g. server hardware, network, software & operating systems. Pro-actively work together with the different IT Centre of Excellence to resolve any issue. SPOC for local business on any IT related questions, manage local IT budget and ensure customer satisfaction. Negotiate together with procurement team for Service Agreements with external providers. Management of CCTV surveillance system, Meeting Room VC devices and Telephone system.Other Important Aspects: Solid infrastructure knowledge around Network (Fortinet, Cisco), Security and data centres (VMWare, Veeam). Cloud knowledge (Azure) is a PLUS Vendor management to deliver excellent service delivery to end customers. Experience of working in Tally Prime environment is an asset and experience of working in ERP (SAP/Oracle/JD Edwards etc.) environment is good to have. Graduate in any specialization with / Diploma/ Degree in Computer Science/ Hardware & Networking Good understanding of IT Environment & Functional business needs with 7 to 9 years of Experience.

The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond the fundamentals, and the art of what is possible. The CSA helps customers realize business results by serving as the post-sale conduit for our customers, and also ensures that our engineering teams understand the in-depth feedback through the eyes of our customers.JOB RESPONSIBILITIES Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal. Strive to continually drive faster time to value and improve overall customer satisfaction & reduce churn. Understand customers objectives and how they translate to outcomes. Develop new & improve existing new user guides & documentation of the product features & capabilities. Identify opportunities for up-sell and cross-sell. Bring intelligent product feedback and recommendations from customers back to Product & Tech teams. Conduct ongoing operational reviews and suggest process improvements.

R Customer Relation Manager (Service) - Roles & Responsibilities1 Attendance Register / Biometric and Minimum office attendance should be 95% 2 Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance.3 Candidate is responsible for NPS score target as per RIPL.4 Monitoring and adherence of Standard operating Care 2.0 process.5 Monitoring of requirement of enablers as per Care 2.0 Process.6 Evaluation of reports shared to Care Champion and Renault.7 Monitoring the CR department KPIS SDR/PSF/IFC as per the Target.8 Arranging and organizing the Service Promotional activities as per RIPL guidelines.7yhggnb nb9 Involve in Critical Customers case as and when required.10 Handling and attending all source of customer complaints issues and required corrective action to minimize the same.11 Taking the reports from all CR Department key role Holders e.g. CRE'S/Drivers/Housekeeping Staff.12 Prepare monthly improvement plan for Contact, appointments & turn up ratio and lost customer.13 Update to concerned SA about complaint received for their vehicle & action 14 Responsible for Resolution of all customer complaints within 3 days.15 Weekly report on nature & trend of complaints received with status of pending 'vs' resolved complaints, make a action plan with SM to minimise customer complaint.16 Quality meeting board is updated as per norms.17 Customer complaint Reply on all source of complaints.18 Replies and Update on customer complaints escalation to RIPL.19 Correspondence to Interdepartmental on various issues like DMS/Internet, Housekeeping, etc.20 Preparation of Presentation on activities done/Montly Review and its MOM.21 Sharing of all CR department required reports to SM/GM as per applicable.22 Responsible for maintaining the Customer Satisfaction KPIS.

Primary Responsibilities: Assistant Vice President Process Management & Improvement -1) Drive & achieve productivity enhancements. 2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns. 3) Responsible for scoping, identifying new areas of work. 4) Oversee migration & stabilization of new processes. 5) Periodically review process & regulatory requirements and ensure compliance. 6) Review FTE requirements, shift plans & capacity planning. 7) Initiate, Execute & Facilitate process improvement initiatives/projects. 8) Lead Org wide projects across locations. 9) Integrate domain knowledge & business understanding to create superior solutions for the client. 10) Must clear at least one certification a year. People Management -1) Conduct regular meetings with process managers & resolve concerns. 2) Conduct skip level meetings with team members & resolve escalations. 3) Own rewards & recognition schemes for assigned processes/teams. 4) Oversee L&D trainings for self & process managers. 5) Oversee staff domain certifications. 6) Ensure completion of process certifications by all staff (Process managers, Team leads & associate) within pre-defined timelines. 7) Liaise with recruitment team for recruiting new team members. 8) Identify & facilitate movements within the division for Process Managers. Customer Service & SLA Delivery -1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes. 2) Manage client relationships and escalations. Strategic Initiatives -1) Explore opportunities to move processes to the GSC satellite office. 2) Participate in special projects/organization wide initiatives. Work Experience:1) Minimum 15 years of experience in the ITES sector. 2) Minimum 8-10 years of experience in a managerial role. 3) Relevant UK F&A/Insurance experience for F&A processes only4) Prior work experience in UK/US P&C Insurance domain.

Regional Sales Manager Financial Services - PuneJob Description: Job Title: Regional Sales Manager Financial Services - PuneJob Responsibility Enter into and manage partnership and alliances with Vehicle OEMs local officials and their dealers Hands on, direct field work to source EV fleet customers in the local EV market Analyze regional market trends and discover new opportunities for growth Manage Region rollout and partner onboarding Manage monthly sales planning with partners and lead funnel Manage soft and hard collections Align the Region, with our pan-India retail vehicle finance foray, reporting to Regional Head- Retail Finance Ensure fluency in local language, handling local team and Bulk clients for the RegionKey Skills: Key Skills: You are a proactive and independent person and are looking to take on independent responsibility Suggest new services/products and innovative sales techniques to increase customer satisfaction Should have capability of building up the new Team. You are good with numbers, have an analytical bent of mind and are curious by nature You can work as an independent contributor with little/ no support You are looking to join a young firm and believe in our mission (The mission of the company is to be an innovative market maker debt financing venture dedicated towards financing sustainable energy in India and catalysing the industry towards scale.) You can converse easily with sales staff and customers in local language as well Hands-on and good inter-personal skills, with a go-getter attitude Attention to detail and accuracy Ability to convert sales work to data through computers and mobile appsMandatory: Done Retail loan sales and collections for an NBFC for atleast 5 years Willingness to travel extensively to engage the market Vehicle finance experience, especially new or used commercial vehiclesTarget Industry: Commercial Vehicle Finance - MandatoryGender: MaleExperience:

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Flight AttendantSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All IndiaThanksRegards/Aviation Team

Dear Candidate,greeting for the Day!we are Hiring for the Jobs for the Position of Ground Staffkey Responsibilitieswelcome Passengers On Board and Directing Them to Their Seats.providing Information and Safety Procedures to the Passengerschecking all Seat Belts and Galleys are Secure Prior to Take-off.making Announcements On Behalf of the Pilot and Answering Questions During the Flightserving Meals and Refreshments;selling Duty-free Goods and Advising Passengers of Any Allowance Restrictions in Force At Their Destination;reassuring Passengers and Ensuring that They Follow Safety Procedures Correctly in Emergency Situations.providing First Aid Facilityticketing and Maintenancetechnical Helpskills*strong Verbal Communication Skills*excellent Personalityinterview Timings:- 10 am to 6 Pmqualification: Any Under Grad/graduated(freshers)position:- Air Ticketing / Ground Staff / Cabin Crew / Technicalsalary:- 35k to 45k + Cab + Mealsadvantages:-1. Opportunity to Join the Fastest Growing Organization.2. After Completing 15-18 Months You Can Apply in Any Respective Dept Related to Your Field.3. Lucrative Packages.other Detailsdepartment: Airport / Airline /ground Staff / Cabin Crewindustry: Aviation / Airlineregards

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Air hostess.SKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All IndiaThanksRegards/Aviation Team

Opening For Spare Part Manager, Experience candidates required in automobile

Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Expanding the customer base by upselling and cross-selling.Understanding key customer individual needs and addressing these.Conducting business reviews using CRM programs.Knowing your competition and strategizing accordingly.Run the team Take quick and responsible calls. manage the team and support the team Run the show start to end with full responsibility.

Primary Responsibilities:Process Management & Improvement - 1) Drive & achieve productivity enhancements 2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns 3) Oversee migration & stabilization of new processes 4) Periodically review process & regulatory requirements & ensure compliance 5) Review FTE requirements, shift plans & capacity planning 6) Initiate, Execute & Facilitate process improvement initiatives/projects 7) Integrate domain knowledge & business understanding to create superior solutions for the client 8) Must clear at least one certification a year People Management - 1) Conduct regular meetings with team leaders & resolve concerns 2) Conduct skip level meetings with team members & resolve escalations 3) Own rewards & recognition schemes for assigned processes/teams 4) Oversee L&D trainings for self & team leaders 5) Oversee staff domain certifications 6) Ensure completion of process certifications by all staff (Team leads & associate ) within predefined timelines 7) Liaise with recruitment team for recruiting new team members 8) Identify & facilitate movements within the division for team leads Customer Service & SLA Delivery - 1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes 2) Manage client relationships and escalations 3) Strategic Initiatives 4) Explore opportunities to move processes to the GSC satellite office 5) Participate in special projects/organization wide initiatives Experience 10++ years . 5 + yrs in people management Mandate experience in Claims Should be ok with US shifts.

We urgently looking for IT Sales specialist /Executive - for IT Services, Cloud services, Data & Analytics, Data Science for US Market ready to Work From Home(WFH) in US Shift About Company:Company is a US Data and Analytics specialized company with deep expertise in building Data data-driven solutions for Energy, Oil and Gas, Healthcare and Financial Industries.. Our expertise comes from our objective insights coupled with our tailored approach and unparalleled collaboration. Role DescriptionThis is a full-time remote role for an Information Technology Sales Specialist/Executive - Data & Analytics for US Market ready to Work From Home(WFH) in US Shift .As a Sales Executive/Specialist - Data & Analytics, you are responsible for developing and expanding target list and/or territory focused by industry vertical, selling across all service lines, including Data Services, Application Development, and Technical Talent Placement. You will report directly to the Head of Sales. You will play a critical role in advancing the revenue objectives of the organization. You naturally excel in customer account strategy, detailed planning, and follow-through. You are a highly motivated leader who thrives in a competitive environment and looks for ways to challenge traditions with new ways of thinking and connecting with clients.Sales Executive - Data & Analytics Day-to-DayServe as a primary point of contact and conduit for new business and actively build relationships and establish trust across all levels of buyers.Identify, qualify, and develop cross-selling opportunities with limited support.Coordinate with service line leaders during the sales process to cultivate appropriate solutions required to meet customers' business goals.Proactively communicate decisions, priorities, and relevant project information to the appropriate people regarding the perceived risks, consulting solutions requests, projects, and strategic initiatives to improve ef